Contact Center Engineers (AWS Connect)
3B Staffing LLC, Sacramento, CA, United States
Contact Center Engineers (AWS Connect)
Deloitte
USC/GC only
HYBRID - Sacramento , CA
6- Months Contract
$60/hr. on C2C
Overview:
We are seeking experienced
Contact Center Engineers
with deep expertise in
AWS Connect
and a strong background in legacy contact center technologies. The ideal candidates will have extensive experience designing, implementing, and managing enterprise-grade contact center solutions in hybrid and cloud environments.
Key Responsibilities:
Design, build, and optimize contact center architectures leveraging
AWS Connect
and related AWS services (Lambda, S3, CloudWatch, etc.).
Integrate AWS Connect with CRM platforms such as
Salesforce
and
Zendesk , as well as with custom-built applications.
Develop and manage telephony and routing workflows across
legacy platforms
including
Genesys, Avaya, Cisco, and NICE .
Script, automate, and enhance system performance using
Python
and
JavaScript .
Collaborate with cross-functional teams to deliver secure, scalable, and resilient contact center solutions.
Provide technical leadership and guidance around
network engineering, unified communications, PSTN/carrier technologies, and CTI/API development .
Required Qualifications:
7-8 years of progressive experience in
Contact Center Engineering .
Minimum 5 years of hands-on experience
developing, implementing, and managing AWS Connect
environments.
Strong understanding of
telephony, voice systems design , and
network fundamentals .
Proven experience integrating AWS Connect with CRMs and enterprise applications.
Proficiency in scripting (Python, JavaScript) and automation within AWS environments.
AWS Certified Solutions Architect
certification required.
Deloitte
USC/GC only
HYBRID - Sacramento , CA
6- Months Contract
$60/hr. on C2C
Overview:
We are seeking experienced
Contact Center Engineers
with deep expertise in
AWS Connect
and a strong background in legacy contact center technologies. The ideal candidates will have extensive experience designing, implementing, and managing enterprise-grade contact center solutions in hybrid and cloud environments.
Key Responsibilities:
Design, build, and optimize contact center architectures leveraging
AWS Connect
and related AWS services (Lambda, S3, CloudWatch, etc.).
Integrate AWS Connect with CRM platforms such as
Salesforce
and
Zendesk , as well as with custom-built applications.
Develop and manage telephony and routing workflows across
legacy platforms
including
Genesys, Avaya, Cisco, and NICE .
Script, automate, and enhance system performance using
Python
and
JavaScript .
Collaborate with cross-functional teams to deliver secure, scalable, and resilient contact center solutions.
Provide technical leadership and guidance around
network engineering, unified communications, PSTN/carrier technologies, and CTI/API development .
Required Qualifications:
7-8 years of progressive experience in
Contact Center Engineering .
Minimum 5 years of hands-on experience
developing, implementing, and managing AWS Connect
environments.
Strong understanding of
telephony, voice systems design , and
network fundamentals .
Proven experience integrating AWS Connect with CRMs and enterprise applications.
Proficiency in scripting (Python, JavaScript) and automation within AWS environments.
AWS Certified Solutions Architect
certification required.