IT User Support Technician III
Riverside County, CA, Riverside, CA, United States
Salary :
$73,923.46 - $109,212.30 Annually
Location :
Moreno Valley
Job Type:
Regular
Job Number:
26-86185-05
Department:
RUHS-Medical Center
Division:
Information Services
Opening Date:
04/24/2026
Closing Date:
5/4/2026 11:59 PM Pacific
For questions regarding this position, please contact the Recruiter listed in the Supplemental Information section.
ABOUT THE POSITION
The County of Riverside seeks candidates to fill positions throughout Riverside County. A list of eligible candidates will be established to fill current and future vacancies.
The Riverside University Health System - Medical Center, located in Moreno Valley, is recruiting for an IT User Support Technician - Level III position.
The IT User Support Technician III, on the help desk or in the field will troubleshoot technical problems, resolve highly complex issues and provide solutions. They will provide technical assistance and support of computers, laptops, printers, departmental applications and local area networks through remote and onsite services. They will research, plan, install, configure, troubleshoot, maintain and upgrade desktop software and hardware and operating systems. Additionally, they will troubleshoot and resolve hardware, software and connectivity problems including user access and component configuration.
Incumbents in this class exercise a high degree of independent judgment, provide project oversight to subordinate staff, are considered subject matter experts and perform the most complex assignments that require extensive knowledge and proficiency.
Competitive candidates will possess four or more years, within the last five years, of IT job-related experience preferably within a medical or hospital setting.
Meet The Team!
consistently receives national recognition for its progressive and innovative care, as well as being known as one of the top employers in the region. Mission..."Improve the health and well-being of our patients and communities through our dedication to exceptional and compassionate care, education, and research."
EXAMPLES OF ESSENTIAL DUTIES
Serve as Tier 2 and Tier 3 support for user endpoint devices, including workstations, laptops, mobile devices, phones, scanners, workstations on wheels (WOWs), audio/video equipment, cameras, microphones, and related peripherals.
Deliver high-quality customer service through phone support, remote assistance tools, and onsite visits as needed.
Intake customer service requests using ITSM platforms such as ServiceNow, diagnose root causes, and resolve technical incidents within established service level agreements (SLAs).
Manage the lifecycle and inventory of endpoint devices by provisioning, configuring, and deploying endpoints and associated software, utilizing appropriate technologies and solutions.
Support, troubleshoot, and resolve issues related to software and applications on endpoint devices.
Ensure device health, compliance, security, and performance of endpoint systems are maintained through effective management practices.
Support system upgrades, configuration changes, group policy management, and maintain secure systems.
Assist and train users and staff in utilizing software, applications, workflow operations, documentation, and productivity tools.
Provide user account and access support, including troubleshooting onboarding, offboarding, and user management activities within Active Directory (AD), Entra, and EPIC systems.
Plan, research, and report on projects and complex tasks, offering oversight and mentorship, and serving as a subject matter expert (SME) to subordinate IT staff.
Collaborate with departments to identify opportunities for technology to enhance patient care, patient safety, communication, and operational efficiency.
MINIMUM QUALIFICATIONS
Education
Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. test. IT job-related course work from an accredited college, university, or trade school in computer science, computer information systems, data processing, information management, or a related field to the assignment is preferred.
Experience
Four years of successful journey level IT job-related experience, one year of which included either lead person duties or technically advanced IT job-related work. (One year as an IT User Support Technician II will satisfy the one year of lead or technical advanced experience requirement.)
Other Requirement
Possession of a valid California Driver License: Class C
Required IT-Related Skills
Determining user information needs; installing hardware and swapping out unit/components to meet repair needs; installing software and configuring workstations to established standards; use of Windows, Outlook, and voicemail.
Preferred IT-Related Skills
Installing, maintaining and repairing hardware through board level swap-out; installing software and tuning workstations for optimal performance; managing projects involving responsibility for establishing objectives, activities and timelines and completing the work in accordance with established guidelines; training or coaching others in the use of Windows, Outlook, voicemail, and standard office automation products; use of office automation tools including database query and reporting tools; use of help desk tools; use of PC/Network performance diagnostic and tuning tools.
Knowledge Of
The principles, methods, and techniques used in the course of work for the IT User Support Technician series; principles and techniques applied to IT devices, applications and systems; principles of organization and administration; the principles of documentation and recordkeeping, storage and retrieval.
Ability To
Gather and analyze data, reason logically, draw valid conclusions, and make appropriate recommendations; resolve technical problems and innovate more efficient use of IT resources; perform systems analysis work and problem solving; interpret and follow written and oral instructions; prepare concise reports and documents; establish and maintain effective working relationships with staff, customers, other employees, and the public; communicate effectively with people at all organizational levels.
SUPPLEMENTAL INFORMATION
Application Status
How to confirm your application was received or check on the status of your application, log-in to , click on your name in the upper right corner and click on "Applications & Status".
Sign Up for Job Alerts
Go to , click on "Careers," click on "County Job Openings" and click on the "Subscribe to Job Alerts" icon.
For questions regarding this recruitment:
Contact Richard Griego at (951) 955-5162 or Please allow 1-2 business days for a response to general inquiries.
APPLICATION INFORMATION
Veteran's Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here:
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:
Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services () or Association of International Credential Evaluators, Inc. ().
Work Authorization Requirement
Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.
Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.
Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.
General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.
Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the ' Apply ' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site,
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
BENEFIT PROGRAM:
UPE..
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list
MISCELLANEOUS RETIREMENT : County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
Tier I
(Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
Tier II
(Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
Tier III
(PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013.
Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.
A new member is defined as any of the following:
A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0
I have a valid California driver's license.
I am able to obtain a valid California driver's license.
I currently have a valid out-of-state driver's license, and I am able to obtain a valid California driver's license.
I do not have and/or I am not able to obtain a California driver's license.
02
Do you possess a high school diploma, certificate of proficiency issued by the California State Board of Education or attainment of a satisfactory score on a G.E.D. test?
No
Yes
03
How many years of IT job-related experience do you possess determining user information needs; installing hardware and swapping out unit/components to meet repair needs; installing software and configuring workstations to established standards; use of Windows, Outlook and voicemail?
No Experience
Less than one year
One year, but less than two years
Two years, but less than three years
Three years, but less than four years
Four years, but less than five years
Five years, but less than six years
Six years, but less than seven years
Seven years, but less than eight years
Eight years, but less than nine years
Nine years or more
04
How many years of IT job-related experience do you posses which included either lead person duties or technically advanced IT job-related work?
No Experience
Less than one year
One year, but less than two years
Two years, but less than three years
Three years, but less than four years
Four years, but less than five years
Five years, but less than six years
Six years, but less than seven years
Seven years, but less than eight years
Eight years, but less than nine years
Nine years or more
05
How many years of experience do you have providing technical support for endpoint devices (desktops, laptops, mobile devices, printers and audio/video)?
No Experience
Less than one year
One to three years
Three years or more
06
Describe your most recent experience, over the past two years, providing technical support for endpoint devices (desktops, laptops, mobile devices, printers and audio/video). Please make sure your application panels support your answer.
07
How many years have you worked with system upgrades, configuration changes and group policy management?
No Experience
Less than one year
One to three years
Three years or more
08
Describe your most recent experience, over the past two years, with system upgrades, configuration changes and group policy management. Please make sure your application panels support your answer.
09
How many years of experience do you have using endpoint management tools (e.g., Intune, SCCM, Imaging solutions)?
No Experience
Less than one year
One to three years
Three years or more
10
Describe your most recent experience, over the past two years, using endpoint management tools (e.g., Intune, SCCM, Imaging solutions). Please make sure your application panels support your answers.
11
How many years of experience do you have planning, researching or reporting on IT projects?
No Experience
Less than one year
One to three years
Three years or more
12
Describe your most recent experience, over the past two years, planning, researching or reporting on IT projects. Please make sure your application panels support your answer.
13
How many years of experience do you have collaborating with other departments to identify or implement technology that improves patient care, safety, communication or operational efficiency?
No Experience
Less than 12 months
One to three years
Three years or more
14
Describe your most recent experience, over the past two years, collaborating with other departments to identify or implement technology that improves patient care, safety, communication or operational efficiency. Please make sure your application panels support your answer.
15
Describe your most recent experience, over the past two years, utilizing remote assistance tools, for example, Dameware Software, QuickAssist, RDP: Remote Desktop Protocol and Teams. Please make sure your application panels support your answer.
16
How many years of job-related experience do you have with troubleshooting, updating and/or repairing mobile devices and audio video systems?
No Experience
Less than 12 months
One to three years
Three or more years
17
Describe your most recent experience, over the past two years, troubleshooting, updating and/or repairing mobile devices and audio video systems? Please make sure your application panels support your answer.
18
How many years of IT job-related project management experience do you have in a lead role?
No Experience
Less than 12 months
One to three years
Three years or more
19
Describe your most recent project management experience, over the past two years, with you in a lead role. Please make sure your application panels support your answer.
Required Question
$73,923.46 - $109,212.30 Annually
Location :
Moreno Valley
Job Type:
Regular
Job Number:
26-86185-05
Department:
RUHS-Medical Center
Division:
Information Services
Opening Date:
04/24/2026
Closing Date:
5/4/2026 11:59 PM Pacific
For questions regarding this position, please contact the Recruiter listed in the Supplemental Information section.
ABOUT THE POSITION
The County of Riverside seeks candidates to fill positions throughout Riverside County. A list of eligible candidates will be established to fill current and future vacancies.
The Riverside University Health System - Medical Center, located in Moreno Valley, is recruiting for an IT User Support Technician - Level III position.
The IT User Support Technician III, on the help desk or in the field will troubleshoot technical problems, resolve highly complex issues and provide solutions. They will provide technical assistance and support of computers, laptops, printers, departmental applications and local area networks through remote and onsite services. They will research, plan, install, configure, troubleshoot, maintain and upgrade desktop software and hardware and operating systems. Additionally, they will troubleshoot and resolve hardware, software and connectivity problems including user access and component configuration.
Incumbents in this class exercise a high degree of independent judgment, provide project oversight to subordinate staff, are considered subject matter experts and perform the most complex assignments that require extensive knowledge and proficiency.
Competitive candidates will possess four or more years, within the last five years, of IT job-related experience preferably within a medical or hospital setting.
Meet The Team!
consistently receives national recognition for its progressive and innovative care, as well as being known as one of the top employers in the region. Mission..."Improve the health and well-being of our patients and communities through our dedication to exceptional and compassionate care, education, and research."
EXAMPLES OF ESSENTIAL DUTIES
Serve as Tier 2 and Tier 3 support for user endpoint devices, including workstations, laptops, mobile devices, phones, scanners, workstations on wheels (WOWs), audio/video equipment, cameras, microphones, and related peripherals.
Deliver high-quality customer service through phone support, remote assistance tools, and onsite visits as needed.
Intake customer service requests using ITSM platforms such as ServiceNow, diagnose root causes, and resolve technical incidents within established service level agreements (SLAs).
Manage the lifecycle and inventory of endpoint devices by provisioning, configuring, and deploying endpoints and associated software, utilizing appropriate technologies and solutions.
Support, troubleshoot, and resolve issues related to software and applications on endpoint devices.
Ensure device health, compliance, security, and performance of endpoint systems are maintained through effective management practices.
Support system upgrades, configuration changes, group policy management, and maintain secure systems.
Assist and train users and staff in utilizing software, applications, workflow operations, documentation, and productivity tools.
Provide user account and access support, including troubleshooting onboarding, offboarding, and user management activities within Active Directory (AD), Entra, and EPIC systems.
Plan, research, and report on projects and complex tasks, offering oversight and mentorship, and serving as a subject matter expert (SME) to subordinate IT staff.
Collaborate with departments to identify opportunities for technology to enhance patient care, patient safety, communication, and operational efficiency.
MINIMUM QUALIFICATIONS
Education
Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. test. IT job-related course work from an accredited college, university, or trade school in computer science, computer information systems, data processing, information management, or a related field to the assignment is preferred.
Experience
Four years of successful journey level IT job-related experience, one year of which included either lead person duties or technically advanced IT job-related work. (One year as an IT User Support Technician II will satisfy the one year of lead or technical advanced experience requirement.)
Other Requirement
Possession of a valid California Driver License: Class C
Required IT-Related Skills
Determining user information needs; installing hardware and swapping out unit/components to meet repair needs; installing software and configuring workstations to established standards; use of Windows, Outlook, and voicemail.
Preferred IT-Related Skills
Installing, maintaining and repairing hardware through board level swap-out; installing software and tuning workstations for optimal performance; managing projects involving responsibility for establishing objectives, activities and timelines and completing the work in accordance with established guidelines; training or coaching others in the use of Windows, Outlook, voicemail, and standard office automation products; use of office automation tools including database query and reporting tools; use of help desk tools; use of PC/Network performance diagnostic and tuning tools.
Knowledge Of
The principles, methods, and techniques used in the course of work for the IT User Support Technician series; principles and techniques applied to IT devices, applications and systems; principles of organization and administration; the principles of documentation and recordkeeping, storage and retrieval.
Ability To
Gather and analyze data, reason logically, draw valid conclusions, and make appropriate recommendations; resolve technical problems and innovate more efficient use of IT resources; perform systems analysis work and problem solving; interpret and follow written and oral instructions; prepare concise reports and documents; establish and maintain effective working relationships with staff, customers, other employees, and the public; communicate effectively with people at all organizational levels.
SUPPLEMENTAL INFORMATION
Application Status
How to confirm your application was received or check on the status of your application, log-in to , click on your name in the upper right corner and click on "Applications & Status".
Sign Up for Job Alerts
Go to , click on "Careers," click on "County Job Openings" and click on the "Subscribe to Job Alerts" icon.
For questions regarding this recruitment:
Contact Richard Griego at (951) 955-5162 or Please allow 1-2 business days for a response to general inquiries.
APPLICATION INFORMATION
Veteran's Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here:
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:
Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services () or Association of International Credential Evaluators, Inc. ().
Work Authorization Requirement
Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.
Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.
Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.
General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.
Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the ' Apply ' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site,
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
BENEFIT PROGRAM:
UPE..
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list
MISCELLANEOUS RETIREMENT : County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
Tier I
(Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
Tier II
(Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
Tier III
(PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013.
Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.
A new member is defined as any of the following:
A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0
I have a valid California driver's license.
I am able to obtain a valid California driver's license.
I currently have a valid out-of-state driver's license, and I am able to obtain a valid California driver's license.
I do not have and/or I am not able to obtain a California driver's license.
02
Do you possess a high school diploma, certificate of proficiency issued by the California State Board of Education or attainment of a satisfactory score on a G.E.D. test?
No
Yes
03
How many years of IT job-related experience do you possess determining user information needs; installing hardware and swapping out unit/components to meet repair needs; installing software and configuring workstations to established standards; use of Windows, Outlook and voicemail?
No Experience
Less than one year
One year, but less than two years
Two years, but less than three years
Three years, but less than four years
Four years, but less than five years
Five years, but less than six years
Six years, but less than seven years
Seven years, but less than eight years
Eight years, but less than nine years
Nine years or more
04
How many years of IT job-related experience do you posses which included either lead person duties or technically advanced IT job-related work?
No Experience
Less than one year
One year, but less than two years
Two years, but less than three years
Three years, but less than four years
Four years, but less than five years
Five years, but less than six years
Six years, but less than seven years
Seven years, but less than eight years
Eight years, but less than nine years
Nine years or more
05
How many years of experience do you have providing technical support for endpoint devices (desktops, laptops, mobile devices, printers and audio/video)?
No Experience
Less than one year
One to three years
Three years or more
06
Describe your most recent experience, over the past two years, providing technical support for endpoint devices (desktops, laptops, mobile devices, printers and audio/video). Please make sure your application panels support your answer.
07
How many years have you worked with system upgrades, configuration changes and group policy management?
No Experience
Less than one year
One to three years
Three years or more
08
Describe your most recent experience, over the past two years, with system upgrades, configuration changes and group policy management. Please make sure your application panels support your answer.
09
How many years of experience do you have using endpoint management tools (e.g., Intune, SCCM, Imaging solutions)?
No Experience
Less than one year
One to three years
Three years or more
10
Describe your most recent experience, over the past two years, using endpoint management tools (e.g., Intune, SCCM, Imaging solutions). Please make sure your application panels support your answers.
11
How many years of experience do you have planning, researching or reporting on IT projects?
No Experience
Less than one year
One to three years
Three years or more
12
Describe your most recent experience, over the past two years, planning, researching or reporting on IT projects. Please make sure your application panels support your answer.
13
How many years of experience do you have collaborating with other departments to identify or implement technology that improves patient care, safety, communication or operational efficiency?
No Experience
Less than 12 months
One to three years
Three years or more
14
Describe your most recent experience, over the past two years, collaborating with other departments to identify or implement technology that improves patient care, safety, communication or operational efficiency. Please make sure your application panels support your answer.
15
Describe your most recent experience, over the past two years, utilizing remote assistance tools, for example, Dameware Software, QuickAssist, RDP: Remote Desktop Protocol and Teams. Please make sure your application panels support your answer.
16
How many years of job-related experience do you have with troubleshooting, updating and/or repairing mobile devices and audio video systems?
No Experience
Less than 12 months
One to three years
Three or more years
17
Describe your most recent experience, over the past two years, troubleshooting, updating and/or repairing mobile devices and audio video systems? Please make sure your application panels support your answer.
18
How many years of IT job-related project management experience do you have in a lead role?
No Experience
Less than 12 months
One to three years
Three years or more
19
Describe your most recent project management experience, over the past two years, with you in a lead role. Please make sure your application panels support your answer.
Required Question