MES, Pharmasuite, Support Engineer

Required Skills:

Perform initial issue diagnosis and troubleshooting,
Provide user support for navigation and system use.
Work on issue resolution and escalation. Handle incident management system.
Knowledge base development.
Monitor MES layer integration with other systems.
Monitor system performance.
Develop training materials.
Able to report metrics.
Able to handle security administration.
Work on system configuration and support.
Handle problem management.