Advanced Technical Service Associate
ACARA, Scottsdale, AZ, United States
Description
Job Title: Advanced Technical Service Associate
Location: Scottsdale, AZ
Employment Type: Contract
Industry: Defense
Compensation: $36.26
Schedule: 1st shift; 9/80
About the Opportunity:
Step into a hands-on technical role supporting advanced systems and high-impact customer programs. You'll troubleshoot complex hardware and software issues, provide escalation support, and work closely with engineers and end users to ensure mission-critical systems perform at their best.
Why You'll Love Working Here:
Work on cutting-edge technologies in a highly technical environment
Collaborative team supporting meaningful, mission-driven programs
Opportunities to expand your skills across systems, networks, and software
Flexible work environment where contributions are recognized and valued
Why This Opportunity is Exciting:
This role offers the chance to solve complex technical challenges while supporting critical systems and end users. You'll play a key role in maintaining performance and reliability in a high-stakes environment.
About Acara Solutions
Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
Sound like a good fit?
APPLY TODAY
What You'll Do:
Provide advanced technical support for complex electro/mechanical systems, software, and network environments
Troubleshoot and resolve escalated issues that frontline support cannot resolve
Collaborate with engineering teams to report and resolve design, reliability, and system issues
Support system installations, customer training, and ongoing technical service management
Ensure repairs and system performance meet quality standards and customer requirements
Job Requirements
What You'll Bring:
3+ years of experience in technical support, systems troubleshooting, or IT
etwork environments
3+ years of experience supporting Windows-based systems, software applications, and network infrastructure
2+ years of experience with tools such as SQL Server, ERP/CRM systems, or network monitoring tools
Associate's degree or equivalent combination of education and experience
Active CompTIA Security+ (Sec+) certification or equivalent IAII certification
What Sets You Apart:
Experience with root cause analysis and failure reporting
Familiarity with tools such as Active Directory, Oracle CRM, Microsoft Terminal Server, or CA Spectrum
Experience supporting DoD or DHS systems
Strong customer-facing skills with direct technical support experience
Additional Information:
Upon offer of employment, the individual will be subject to a background check and a drug screen
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Active Secret Clerance
After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences.
AI agent
role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.
The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while
AI agent
simply helps move you forward faster. The best part?
They are
available 24/7, so you can connect whenever it's convenient for you.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Job Title: Advanced Technical Service Associate
Location: Scottsdale, AZ
Employment Type: Contract
Industry: Defense
Compensation: $36.26
Schedule: 1st shift; 9/80
About the Opportunity:
Step into a hands-on technical role supporting advanced systems and high-impact customer programs. You'll troubleshoot complex hardware and software issues, provide escalation support, and work closely with engineers and end users to ensure mission-critical systems perform at their best.
Why You'll Love Working Here:
Work on cutting-edge technologies in a highly technical environment
Collaborative team supporting meaningful, mission-driven programs
Opportunities to expand your skills across systems, networks, and software
Flexible work environment where contributions are recognized and valued
Why This Opportunity is Exciting:
This role offers the chance to solve complex technical challenges while supporting critical systems and end users. You'll play a key role in maintaining performance and reliability in a high-stakes environment.
About Acara Solutions
Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
Sound like a good fit?
APPLY TODAY
What You'll Do:
Provide advanced technical support for complex electro/mechanical systems, software, and network environments
Troubleshoot and resolve escalated issues that frontline support cannot resolve
Collaborate with engineering teams to report and resolve design, reliability, and system issues
Support system installations, customer training, and ongoing technical service management
Ensure repairs and system performance meet quality standards and customer requirements
Job Requirements
What You'll Bring:
3+ years of experience in technical support, systems troubleshooting, or IT
etwork environments
3+ years of experience supporting Windows-based systems, software applications, and network infrastructure
2+ years of experience with tools such as SQL Server, ERP/CRM systems, or network monitoring tools
Associate's degree or equivalent combination of education and experience
Active CompTIA Security+ (Sec+) certification or equivalent IAII certification
What Sets You Apart:
Experience with root cause analysis and failure reporting
Familiarity with tools such as Active Directory, Oracle CRM, Microsoft Terminal Server, or CA Spectrum
Experience supporting DoD or DHS systems
Strong customer-facing skills with direct technical support experience
Additional Information:
Upon offer of employment, the individual will be subject to a background check and a drug screen
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Active Secret Clerance
After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences.
AI agent
role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.
The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while
AI agent
simply helps move you forward faster. The best part?
They are
available 24/7, so you can connect whenever it's convenient for you.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.