Dispatcher 4 - Remote - CA Only
Race telecommunications, New York, NY, United States
Job Title
Dispatch 4
Location
Remote: California
Location Status
Work will be primarily performed remotely from home office. Employee may be required to utilize personal phone and internet services to perform telecommuting with reimbursement according to Race's telecommuting policy. Occasional travel to and work from other Race offices or off-site locations may be required.
Benefits
100% Company-Paid Medical and Dental Benefits
Free Fiber Internet Service
Comp: $22-$26 USD per hour
Who We Are
We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.
Position Impact
The Dispatch 4 role supports Field Operations installation initiatives by coordinating closely with the Dispatch team and Field Operations management to ensure accurate planning, auditing, scheduling, and timely execution of field work. This position is responsible for overseeing and auditing the Field Technician Gantt schedule, maintaining clear visibility into technician assignments, task sequencing, and timelines, and proactively identifying, escalating, and resolving scheduling conflicts or constraints as they occur, acting as a key liaison between Dispatch and Field Operations, the Dispatch 4 handles escalated scheduling issues, drives cross-functional collaboration, optimizes technician utilization, expedites drops and installations, and ensures continued alignment with service level commitments.
Role Requirements
Success in this role requires the ability to work independently and collaboratively in a fast-paced, dynamic environment, communicate effectively with internal teams and external partners, and maintain a professional, solutions-oriented approach while managing changing priorities and real-time scheduling challenges.
Dispatch 4
Location
Remote: California
Location Status
Work will be primarily performed remotely from home office. Employee may be required to utilize personal phone and internet services to perform telecommuting with reimbursement according to Race's telecommuting policy. Occasional travel to and work from other Race offices or off-site locations may be required.
Benefits
100% Company-Paid Medical and Dental Benefits
Free Fiber Internet Service
Comp: $22-$26 USD per hour
Who We Are
We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.
Position Impact
The Dispatch 4 role supports Field Operations installation initiatives by coordinating closely with the Dispatch team and Field Operations management to ensure accurate planning, auditing, scheduling, and timely execution of field work. This position is responsible for overseeing and auditing the Field Technician Gantt schedule, maintaining clear visibility into technician assignments, task sequencing, and timelines, and proactively identifying, escalating, and resolving scheduling conflicts or constraints as they occur, acting as a key liaison between Dispatch and Field Operations, the Dispatch 4 handles escalated scheduling issues, drives cross-functional collaboration, optimizes technician utilization, expedites drops and installations, and ensures continued alignment with service level commitments.
Role Requirements
Success in this role requires the ability to work independently and collaboratively in a fast-paced, dynamic environment, communicate effectively with internal teams and external partners, and maintain a professional, solutions-oriented approach while managing changing priorities and real-time scheduling challenges.