Administrative Assistant
Brittain Resorts & Hotels, Key Largo, FL, United States
Administrative Assistant
The Administrative Assistant supports the General Manager in driving smooth, efficient daily hotel operations while serving as a key liaison across departments and the primary point of contact for owner inquiries. This role manages payroll, onboarding, documentation, and purchase orders while supporting housekeeping, maintenance, and front desk teams to ensure consistent service quality and operational excellence.
Responsibilities
Process payroll, including weekly ADP reviews and contract labor submissions.
Manage deposits, purchase orders, and credit card documentation while supporting accounting functions.
Assist with recruiting and onboarding, including interview scheduling, new hire paperwork, and benefits enrollment.
Maintain accurate employee records and oversee uniforms and vendor services (e.g., Cintas).
Support owner and guest needs, including inquiries, unit inspections, amenities, and coordination of vendors and deliveries.
Handle in-room service issues and utility interruptions, coordinating with providers as needed.
Maintain organized legal, employee, and owner files, including appliance tracking and warranty documentation.
Manage administrative tasks such as key control, lost & found, newsletters, gift certificates, and guest survey distribution.
Coordinate employee engagement activities, including celebrations and team events.
Stay informed on daily operations, including group activity, VIP, and owner arrivals.
Provide cross-departmental support, assist with room inspections and improvement recommendations, support special projects, and serve as Manager on Duty as needed.
Other duties as assigned.
Qualifications
Ability to work Monday through Friday, 8:30 AM - 5:00 PM.
Prior administrative experience required.
Prior experience in hospitality or rental management preferred.
Bilingual with English and Spanish preferred.
Highly organized with strong attention to detail.
Proficiency in basic accounting and financial analysis, including the ability to calculate figures, interpret invoices, prepare month-end reports, and related financial documents.
Strong leadership and interpersonal skills with the ability to effectively manage, guide, and support team members.
Excellent verbal and written communication skills.
Proficiency in MS Office (Excel, Outlook, Word).
Ability to manage multiple tasks in a fast-paced environment.
Some knowledge of HR administration and payroll processes preferred.
Knowledge of Community Association Management or HOA process a plus.
Responsibility, reliability and honesty
Teamwork and collaboration
Benefits
Medical and Dental insurance
Supplemental insurance plans (ex. Vision, Life, etc)
Paid Time Off
401(k) retirement plan with company match
Bereavement Leave
Jury Duty Pay
Employee Assistance Program
David L. Brittain Scholarship Program
Tuition Reimbursement
Resort Accommodations Discount
And more!
WE ARE MORE THAN JUST A WORKPLACE
We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. Brittain Resorts & Hotels manages a portfolio of premier resorts in Florida as part of a partnership with Provident Hotels & Resorts. Together, we combine decades of expertise and a shared passion for delivering unforgettable guest experiences. Join us in shaping the future of Florida's hospitality industry and become part of a legacy of excellence.
As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Whether you're looking for your first job or your next career opportunity, we offer a wide variety of rewarding roles where your contributions truly matter. You will find your work rewarding as YOU make the difference to each of our guests. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!
The Administrative Assistant supports the General Manager in driving smooth, efficient daily hotel operations while serving as a key liaison across departments and the primary point of contact for owner inquiries. This role manages payroll, onboarding, documentation, and purchase orders while supporting housekeeping, maintenance, and front desk teams to ensure consistent service quality and operational excellence.
Responsibilities
Process payroll, including weekly ADP reviews and contract labor submissions.
Manage deposits, purchase orders, and credit card documentation while supporting accounting functions.
Assist with recruiting and onboarding, including interview scheduling, new hire paperwork, and benefits enrollment.
Maintain accurate employee records and oversee uniforms and vendor services (e.g., Cintas).
Support owner and guest needs, including inquiries, unit inspections, amenities, and coordination of vendors and deliveries.
Handle in-room service issues and utility interruptions, coordinating with providers as needed.
Maintain organized legal, employee, and owner files, including appliance tracking and warranty documentation.
Manage administrative tasks such as key control, lost & found, newsletters, gift certificates, and guest survey distribution.
Coordinate employee engagement activities, including celebrations and team events.
Stay informed on daily operations, including group activity, VIP, and owner arrivals.
Provide cross-departmental support, assist with room inspections and improvement recommendations, support special projects, and serve as Manager on Duty as needed.
Other duties as assigned.
Qualifications
Ability to work Monday through Friday, 8:30 AM - 5:00 PM.
Prior administrative experience required.
Prior experience in hospitality or rental management preferred.
Bilingual with English and Spanish preferred.
Highly organized with strong attention to detail.
Proficiency in basic accounting and financial analysis, including the ability to calculate figures, interpret invoices, prepare month-end reports, and related financial documents.
Strong leadership and interpersonal skills with the ability to effectively manage, guide, and support team members.
Excellent verbal and written communication skills.
Proficiency in MS Office (Excel, Outlook, Word).
Ability to manage multiple tasks in a fast-paced environment.
Some knowledge of HR administration and payroll processes preferred.
Knowledge of Community Association Management or HOA process a plus.
Responsibility, reliability and honesty
Teamwork and collaboration
Benefits
Medical and Dental insurance
Supplemental insurance plans (ex. Vision, Life, etc)
Paid Time Off
401(k) retirement plan with company match
Bereavement Leave
Jury Duty Pay
Employee Assistance Program
David L. Brittain Scholarship Program
Tuition Reimbursement
Resort Accommodations Discount
And more!
WE ARE MORE THAN JUST A WORKPLACE
We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. Brittain Resorts & Hotels manages a portfolio of premier resorts in Florida as part of a partnership with Provident Hotels & Resorts. Together, we combine decades of expertise and a shared passion for delivering unforgettable guest experiences. Join us in shaping the future of Florida's hospitality industry and become part of a legacy of excellence.
As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Whether you're looking for your first job or your next career opportunity, we offer a wide variety of rewarding roles where your contributions truly matter. You will find your work rewarding as YOU make the difference to each of our guests. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!