Patient Access Representative (Entry Level)
Puyallup Tribal Health Authority, Tacoma, WA, United States
Patient Access Representative
Be the first impression that sets the tone for exceptional care. As a Patient Access Representative at the Puyallup Tribal Health Authority (PTHA), you are at the heart of every patient's journey
creating a welcoming, respectful, and seamless experience from the very first interaction.
In this fast-paced, dynamic environment, your ability to connect with patients, anticipate needs, and stay organized ensures each person feels seen, supported, and valued from the moment they arrive.
Location: Puyallup Tribal Health Authority | Tacoma, WA | On-Site
Schedule: Full-Time | Mon
Fri, 8:00 AM
5:00 PM
Hiring Range: $21.52 - $22.60 per hour
Position Close Date: April 30, 2026
What You'll Do:
Create positive first impressions by greeting, checking in, and assisting patients and visitors with professionalism and warmth
Deliver outstanding customer service in a high-volume clinical environment
Manage patient registration and scheduling, ensuring accuracy and efficiency
Maintain electronic health records (EHR) by preparing, verifying, and updating patient information
Coordinate appointments and follow-ups, supporting smooth patient flow
Verify insurance and eligibility, including DSHS screening and demographic updates
Handle administrative tasks such as answering phones, routing calls, data entry, scanning, and correspondence
Support clinic operations by collaborating across departments and providing coverage as needed
What You Bring:
HS Diploma or GED
One (1) year experience in a fast-paced, customer-facing, or administrative environment requiring accuracy and attention to detail. Medical, dental, or behavioral health front desk experience preferred
Maintains strict confidentiality and handles sensitive information in compliance with HIPAA
Proficient with computers and able to quickly learn multiple systems in a fast-paced setting
Consistently reliable with strong attendance and punctuality
Excellent communication and customer service skills
Why PTHA?
Work in a mission-driven, accredited organization
Serve a close-knit patient population in an urban reservation setting
Enjoy opportunities for professional development and training
Experience a strong support system and inclusive team culture
Perks of the Role:
Meaningful Mission
Contribute to the overall wellness of a tribally operated health organization dedicated to serving the Indigenous community
Competitive Compensation
Receive a fair salary that reflects your expertise and the impact of your work
Supportive Team Culture
Join a collaborative and inclusive environment where respect and ethics are core values
Cultural Enrichment
Work in an organization that values and integrates Indigenous traditions, community care, and cultural sensitivity
Stability & Impact
Be part of a long-standing, accredited institution that plays a vital role in community health and development
PTHA Employee Benefits:
Supportive environment that values a healthy work/life balance
Medical/Dental/Vision monthly premiums paid 100% by PTHA for employees (health coverage begins the first of the month following hire date)
(13) annual leave (vacation) days + (13) annual sick leave days
(18+) annual paid holidays including a birthday holiday
401(k) with annual profit-sharing contributions after (2) years of service
Life and AD&D insurance coverage
Have student loans? PTHA is an approved loan repayment site for various student loan programs
If you're looking to be part of a mission-driven organization dedicated to providing high-quality care, PTHA is the place to be! Your work will directly impact patient experiences and contribute to better health outcomes every day.
If you're organized, detail-oriented, and thrive in a people-focused environment, we'd love to hear from you. Apply today to be a Patient Access Representative and be the welcoming face of our care team!
In accordance with federal law, Native American Preference in employment applies and job placements are given on a competitive basis, using job related factors.
Be the first impression that sets the tone for exceptional care. As a Patient Access Representative at the Puyallup Tribal Health Authority (PTHA), you are at the heart of every patient's journey
creating a welcoming, respectful, and seamless experience from the very first interaction.
In this fast-paced, dynamic environment, your ability to connect with patients, anticipate needs, and stay organized ensures each person feels seen, supported, and valued from the moment they arrive.
Location: Puyallup Tribal Health Authority | Tacoma, WA | On-Site
Schedule: Full-Time | Mon
Fri, 8:00 AM
5:00 PM
Hiring Range: $21.52 - $22.60 per hour
Position Close Date: April 30, 2026
What You'll Do:
Create positive first impressions by greeting, checking in, and assisting patients and visitors with professionalism and warmth
Deliver outstanding customer service in a high-volume clinical environment
Manage patient registration and scheduling, ensuring accuracy and efficiency
Maintain electronic health records (EHR) by preparing, verifying, and updating patient information
Coordinate appointments and follow-ups, supporting smooth patient flow
Verify insurance and eligibility, including DSHS screening and demographic updates
Handle administrative tasks such as answering phones, routing calls, data entry, scanning, and correspondence
Support clinic operations by collaborating across departments and providing coverage as needed
What You Bring:
HS Diploma or GED
One (1) year experience in a fast-paced, customer-facing, or administrative environment requiring accuracy and attention to detail. Medical, dental, or behavioral health front desk experience preferred
Maintains strict confidentiality and handles sensitive information in compliance with HIPAA
Proficient with computers and able to quickly learn multiple systems in a fast-paced setting
Consistently reliable with strong attendance and punctuality
Excellent communication and customer service skills
Why PTHA?
Work in a mission-driven, accredited organization
Serve a close-knit patient population in an urban reservation setting
Enjoy opportunities for professional development and training
Experience a strong support system and inclusive team culture
Perks of the Role:
Meaningful Mission
Contribute to the overall wellness of a tribally operated health organization dedicated to serving the Indigenous community
Competitive Compensation
Receive a fair salary that reflects your expertise and the impact of your work
Supportive Team Culture
Join a collaborative and inclusive environment where respect and ethics are core values
Cultural Enrichment
Work in an organization that values and integrates Indigenous traditions, community care, and cultural sensitivity
Stability & Impact
Be part of a long-standing, accredited institution that plays a vital role in community health and development
PTHA Employee Benefits:
Supportive environment that values a healthy work/life balance
Medical/Dental/Vision monthly premiums paid 100% by PTHA for employees (health coverage begins the first of the month following hire date)
(13) annual leave (vacation) days + (13) annual sick leave days
(18+) annual paid holidays including a birthday holiday
401(k) with annual profit-sharing contributions after (2) years of service
Life and AD&D insurance coverage
Have student loans? PTHA is an approved loan repayment site for various student loan programs
If you're looking to be part of a mission-driven organization dedicated to providing high-quality care, PTHA is the place to be! Your work will directly impact patient experiences and contribute to better health outcomes every day.
If you're organized, detail-oriented, and thrive in a people-focused environment, we'd love to hear from you. Apply today to be a Patient Access Representative and be the welcoming face of our care team!
In accordance with federal law, Native American Preference in employment applies and job placements are given on a competitive basis, using job related factors.