Customer Service - Full Time
Sonicjobs, New York, NY, United States
Customer Service - Full Time
Customer Service Representative
Valence Care - HCS - Girling NY - Extended Home Care - A&J Staffing - A Better Life - Direct Care Posted 2 days ago, valid for 4 days
New York, NY 10008, US
Competitive
Full Time
By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.
Sonic Summary
The Customer Service Representative is responsible for managing inbound and outbound patient communications while maintaining accurate documentation in the ticketing system.
Candidates should have at least 2 years of customer service or call center experience, with 1 year of healthcare or home care experience preferred.
Key responsibilities include answering calls, completing 600 outbound calls, and documenting all interactions accurately.
The position requires strong communication skills, proficiency in Microsoft Office Suite, and the ability to meet call metrics.
The role offers a competitive salary, although the specific amount is not mentioned in the job summary.
Customer Service Representative Job Summary Responsible for handling inbound and outbound patient communication, maintaining accurate documentation in the ticketing system, supporting service coordination, and meeting weekly performance goals.
Answer inbound calls promptly and professionally.
Complete assigned outbound calls (600).
Document all interactions accurately in the ticketing system.
Manage and update daily dashboard assignments.
Conduct follow-up and unable-to-locate call attempts.
Enter pharmacy leads on the shared tracking sheet.
Assist with scheduling and proper call transfers.
Escalate concerns appropriately and maintain compliance standards.
Support team coverage while maintaining productivity.
Qualifications & Skills 2+ years customer service or call center experience. 1+ year healthcare or home care experience preferred. Strong communication, organization, and attention to detail. Ability to meet call metrics and work in a structured environment. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Comfortable using ticketing systems and navigating multiple platforms. High school diploma required; college preferred.
Customer Service Representative
Valence Care - HCS - Girling NY - Extended Home Care - A&J Staffing - A Better Life - Direct Care Posted 2 days ago, valid for 4 days
New York, NY 10008, US
Competitive
Full Time
By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.
Sonic Summary
The Customer Service Representative is responsible for managing inbound and outbound patient communications while maintaining accurate documentation in the ticketing system.
Candidates should have at least 2 years of customer service or call center experience, with 1 year of healthcare or home care experience preferred.
Key responsibilities include answering calls, completing 600 outbound calls, and documenting all interactions accurately.
The position requires strong communication skills, proficiency in Microsoft Office Suite, and the ability to meet call metrics.
The role offers a competitive salary, although the specific amount is not mentioned in the job summary.
Customer Service Representative Job Summary Responsible for handling inbound and outbound patient communication, maintaining accurate documentation in the ticketing system, supporting service coordination, and meeting weekly performance goals.
Answer inbound calls promptly and professionally.
Complete assigned outbound calls (600).
Document all interactions accurately in the ticketing system.
Manage and update daily dashboard assignments.
Conduct follow-up and unable-to-locate call attempts.
Enter pharmacy leads on the shared tracking sheet.
Assist with scheduling and proper call transfers.
Escalate concerns appropriately and maintain compliance standards.
Support team coverage while maintaining productivity.
Qualifications & Skills 2+ years customer service or call center experience. 1+ year healthcare or home care experience preferred. Strong communication, organization, and attention to detail. Ability to meet call metrics and work in a structured environment. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Comfortable using ticketing systems and navigating multiple platforms. High school diploma required; college preferred.