Client Care Specialist (Patient Registration)
Light Counseling, Forest, VA, United States
Join Light Counseling
For more than 30 years, Light Counseling has served thousands of individuals, couples, and families across Virginia and beyond. We provide professional, confidential, distinctly Christian counseling grounded in clinical excellence and God's truth.
Our mission is simple: bring hope to the hopeless and healing to the hurting.
We are seeking a Client Care Specialist who is passionate about serving others, creating a welcoming environment, and supporting both clients and staff in a fast-paced, team-oriented setting.
Why Join Light Counseling
Meaningful work that directly supports client care and experience
Collaborative and supportive team environment
Opportunity to grow in administrative, client-facing, and operational skills
Mission-driven culture rooted in faith and service
Hands-on experience with healthcare systems and client coordination
Duties and Responsibilities
Client Support & Scheduling
Serve as the primary point of contact for clients, both new and existing
Schedule appointments, send reminders, and manage client check-ins through the Electronic Health Record (EHR) system
Ensure all intake documentation, consents, and required forms are completed prior to services
Conduct initial conversations with prospective clients and referral sources to assess needs and eligibility
Provide compassionate, professional support while addressing client questions and concerns
Collect client balances and process payments at time of service
Administrative & Office Support
Maintain accurate and up-to-date client records, including demographics, insurance, and documentation
Support front desk operations and ensure smooth daily workflow
Provide general office support and assist with operational needs as they arise
Learn and utilize internal systems, platforms, and tools effectively
Facility & Office Operations
Assist with maintaining a clean, organized, and welcoming office environment
Support end-of-day procedures, including securing offices and common areas
Community & Team Support
Build and maintain positive relationships with clients, referral sources, and community partners
Support outreach and engagement efforts aligned with the organization's mission
Collaborate with team members to ensure continuity of care and client satisfaction
Compliance & Additional Responsibilities
Maintain strict adherence to HIPAA and confidentiality standards
Assist with basic troubleshooting of office technology when needed
Perform other duties as assigned to support overall operation
Knowledge, Skills, & Abilities
Strong customer service and interpersonal skills
Ability to communicate clearly and professionally, both verbally and in writing
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Strong attention to detail and organizational skills
Ability to problem-solve and think critically in real-time situations
Comfort learning and navigating new systems and technology
Working knowledge of Microsoft Office 365 (Outlook, Word, Excel, Teams)
Understanding of confidentiality and data privacy standards
Ability to work both independently and collaboratively within a team
Minimum Qualifications
High School diploma or equivalent
Prior experience in customer service or administrative support
Strong communication and organizational skills
Basic computer proficiency, including Microsoft Office
Ability to pass required background checks and screenings
Valid Driver's License and acceptable driving record
Preferred Qualifications
Experience working in a healthcare or counseling setting
Familiarity with Electronic Health Records (EHR) systems
Experience handling billing or financial transactions
Interest in working in a mission-driven, faith-based environment
Benefits
Competitive pay
401(k) retirement plan with company match
Opportunities for professional growth and advancement within the organization
Work in a supportive, collaborative, and purpose-driven environment
Participation in company events and mission-focused initiatives
On-site role with regular interaction with team members and clinicians
For more than 30 years, Light Counseling has served thousands of individuals, couples, and families across Virginia and beyond. We provide professional, confidential, distinctly Christian counseling grounded in clinical excellence and God's truth.
Our mission is simple: bring hope to the hopeless and healing to the hurting.
We are seeking a Client Care Specialist who is passionate about serving others, creating a welcoming environment, and supporting both clients and staff in a fast-paced, team-oriented setting.
Why Join Light Counseling
Meaningful work that directly supports client care and experience
Collaborative and supportive team environment
Opportunity to grow in administrative, client-facing, and operational skills
Mission-driven culture rooted in faith and service
Hands-on experience with healthcare systems and client coordination
Duties and Responsibilities
Client Support & Scheduling
Serve as the primary point of contact for clients, both new and existing
Schedule appointments, send reminders, and manage client check-ins through the Electronic Health Record (EHR) system
Ensure all intake documentation, consents, and required forms are completed prior to services
Conduct initial conversations with prospective clients and referral sources to assess needs and eligibility
Provide compassionate, professional support while addressing client questions and concerns
Collect client balances and process payments at time of service
Administrative & Office Support
Maintain accurate and up-to-date client records, including demographics, insurance, and documentation
Support front desk operations and ensure smooth daily workflow
Provide general office support and assist with operational needs as they arise
Learn and utilize internal systems, platforms, and tools effectively
Facility & Office Operations
Assist with maintaining a clean, organized, and welcoming office environment
Support end-of-day procedures, including securing offices and common areas
Community & Team Support
Build and maintain positive relationships with clients, referral sources, and community partners
Support outreach and engagement efforts aligned with the organization's mission
Collaborate with team members to ensure continuity of care and client satisfaction
Compliance & Additional Responsibilities
Maintain strict adherence to HIPAA and confidentiality standards
Assist with basic troubleshooting of office technology when needed
Perform other duties as assigned to support overall operation
Knowledge, Skills, & Abilities
Strong customer service and interpersonal skills
Ability to communicate clearly and professionally, both verbally and in writing
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Strong attention to detail and organizational skills
Ability to problem-solve and think critically in real-time situations
Comfort learning and navigating new systems and technology
Working knowledge of Microsoft Office 365 (Outlook, Word, Excel, Teams)
Understanding of confidentiality and data privacy standards
Ability to work both independently and collaboratively within a team
Minimum Qualifications
High School diploma or equivalent
Prior experience in customer service or administrative support
Strong communication and organizational skills
Basic computer proficiency, including Microsoft Office
Ability to pass required background checks and screenings
Valid Driver's License and acceptable driving record
Preferred Qualifications
Experience working in a healthcare or counseling setting
Familiarity with Electronic Health Records (EHR) systems
Experience handling billing or financial transactions
Interest in working in a mission-driven, faith-based environment
Benefits
Competitive pay
401(k) retirement plan with company match
Opportunities for professional growth and advancement within the organization
Work in a supportive, collaborative, and purpose-driven environment
Participation in company events and mission-focused initiatives
On-site role with regular interaction with team members and clinicians