DISPATCHER

Dispatcher

Implement and maintain an effective dispatch system
Must have automotive service experience
Manages the workflow in the shop
Coordinate and assign tickets to the technicians
Ensure the shop is efficient and productive
Communicate between technicians, service advisors and management
Ensuring completed repairs meet quality standards and perform road test on all vehicles
Monitor the progress of repairs, update job status, and proactively communicate any delays or issues
Staying up to date on vehicle maintenance, warranties and any marketing campaigns being run
Advises parts manager and service manager of repetitive shortage so that corrective action can be taken
Maintains high customer satisfaction ratings
Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department
Maintains a clean work area
Other duties assigned