Service Coordinator
Thielsch Engineering, Cranston, RI, United States
Service Coordinator
Cranston, RI
Overview
Salary Range $20.00 - $25.00 Hourly Position Type Full Time Education Level Not Specified Travel Percentage None Category Coldmasters
Description
The Service Coordinator is a critical role within our Commercial HVAC/R operation, responsible for coordinating service delivery from call intake through job closeout and invoicing. This position serves as the primary link between customers, technicians, service management, and accounting. Ensuring work is scheduled efficiently, documented accurately, and billed promptly. The ideal candidate is detail-oriented, customer-focused, comfortable reviewing technical service documentation, and experienced in service billing within a commercial mechanical environment.
Responsibilities
Schedule, dispatch, and coordinate commercial HVACR service calls, including reactive service, preventive maintenance, and minor project work
Monitor technician schedules and job progress throughout the day, adjusting assignments as needed to meet customer priorities, response-time commitments, and efficiency goals
Serve as a primary point of contact for commercial customers regarding service requests, scheduling, job status, and basic billing-related inquiries
Communicate clearly and professionally with customers, technicians, service management, and accounting to maintain alignment and expectations
Create, update, and maintain accurate service work orders in the service management system (e.g., ServiceTitan or equivalent)
Ensure labor hours, parts usage, service notes, photos, and required documentation are complete and accurate prior to job closeout
Enter, review, and validate technician timesheets, ensuring labor is coded correctly to the appropriate job, phase, and pay type in accordance with company policy and payroll requirements
Support field technicians by providing job details, service history, customer contacts, and site-specific requirements
Coordinate parts ordering, deliveries, rentals, subcontractor support, and warranty documentation as needed
Review completed service tickets for accuracy, completeness, and billability
Generate customer invoices in accordance with service agreements, time-and-material pricing, and contractual terms
Verify labor, materials, pricing, markups, and tax treatment before invoices are issued
Coordinate with Service Managers and Accounting to resolve billing discrepancies, credits, and adjustments
Assist with maintenance contract billing, recurring service invoicing, and job-related billing documentation requests
Respond to customer questions related to invoices and provide supporting documentation as required
Track service jobs through completion to ensure timely closeout and invoice release in support of cash flow objectives
Maintain organized service and billing records in compliance with company standards and customer requirements
Support service leadership with reporting related to workload, backlog, scheduling efficiency, and invoicing status
Participate in continuous improvement initiatives related to scheduling, documentation, service delivery, and billing accuracy
Adhere to all company safety, quality, and compliance standards
Qualifications
The Service Coordinator should possess the following skills, characteristics, and abilities:
5+ years of experience in service coordination, dispatch, and/or invoicing within commercial HVAC, mechanical contracting, or construction services
Working knowledge of commercial service billing practices, including time and material, contract, quoted, and not-to-exceed work
Experience with service management software (ServiceTitan preferred)
Proficiency in Microsoft Office (Outlook, Excel, Teams)
Strong attention to detail and ability to review technical service documentation accurately
Excellent communication skills and ability to work effectively with customers, technicians, and internal teams
Physical Demands:
Stooping, walking, Standing, bending, reaching, pulling and pushing
Climbing stairs
Climbing Ladders
Dusty Environment
Navigate uneven terrain
Compensation & Benefits:
Competitive wages
Paid time off and holidays
Employer-matching 401(k) retirement plan
Employer-paid Employee Stock Ownership Program (ESOP)
Health care benefits through United HealthCare, Delta Dental and Vision Service Plan
Employer-paid life and AD&D insurance; access to short and long-term disability insurance
Tuition reimbursement
Who We Are
The RISE Group is an employee-owned, professional engineering firm that provides a complete range of consulting, design, and energy services to customers throughout the United States and internationally. Our multi-disciplined engineering and technical staff specialize in failure analysis, engineering design, process optimization, and condition assessment. Our work demonstrates how creative collaboration can produce outstanding results for our clients and our communities.
Our Culture
At RISE, our customers come from all walks of life -- and so do our employees! We hire amazing people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We can confidently state that we are successful as a direct result of our diversity.
From day one and throughout your career with us, you'll find a workplace culture with expansive personal & professional development opportunities, cutting edge technology, a place where relationships are valued, and work/life balance is always a priority.
We are committed to diversity, equity, and inclusion (DEI) within our workplace and in our communities. It is our policy to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.
RISE Group Inc. is an E-Verify participant and will conduct background investigations and pre- employment screening of candidates for employment Pre-employment activities will be conducted on qualified applicants after acceptance of a job offer.
RISE Group Inc. is an employee-owned company and an equal opportunity/affirmative action employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, veteran status, disability, or any other classification protected by law.
Cranston, RI
Overview
Salary Range $20.00 - $25.00 Hourly Position Type Full Time Education Level Not Specified Travel Percentage None Category Coldmasters
Description
The Service Coordinator is a critical role within our Commercial HVAC/R operation, responsible for coordinating service delivery from call intake through job closeout and invoicing. This position serves as the primary link between customers, technicians, service management, and accounting. Ensuring work is scheduled efficiently, documented accurately, and billed promptly. The ideal candidate is detail-oriented, customer-focused, comfortable reviewing technical service documentation, and experienced in service billing within a commercial mechanical environment.
Responsibilities
Schedule, dispatch, and coordinate commercial HVACR service calls, including reactive service, preventive maintenance, and minor project work
Monitor technician schedules and job progress throughout the day, adjusting assignments as needed to meet customer priorities, response-time commitments, and efficiency goals
Serve as a primary point of contact for commercial customers regarding service requests, scheduling, job status, and basic billing-related inquiries
Communicate clearly and professionally with customers, technicians, service management, and accounting to maintain alignment and expectations
Create, update, and maintain accurate service work orders in the service management system (e.g., ServiceTitan or equivalent)
Ensure labor hours, parts usage, service notes, photos, and required documentation are complete and accurate prior to job closeout
Enter, review, and validate technician timesheets, ensuring labor is coded correctly to the appropriate job, phase, and pay type in accordance with company policy and payroll requirements
Support field technicians by providing job details, service history, customer contacts, and site-specific requirements
Coordinate parts ordering, deliveries, rentals, subcontractor support, and warranty documentation as needed
Review completed service tickets for accuracy, completeness, and billability
Generate customer invoices in accordance with service agreements, time-and-material pricing, and contractual terms
Verify labor, materials, pricing, markups, and tax treatment before invoices are issued
Coordinate with Service Managers and Accounting to resolve billing discrepancies, credits, and adjustments
Assist with maintenance contract billing, recurring service invoicing, and job-related billing documentation requests
Respond to customer questions related to invoices and provide supporting documentation as required
Track service jobs through completion to ensure timely closeout and invoice release in support of cash flow objectives
Maintain organized service and billing records in compliance with company standards and customer requirements
Support service leadership with reporting related to workload, backlog, scheduling efficiency, and invoicing status
Participate in continuous improvement initiatives related to scheduling, documentation, service delivery, and billing accuracy
Adhere to all company safety, quality, and compliance standards
Qualifications
The Service Coordinator should possess the following skills, characteristics, and abilities:
5+ years of experience in service coordination, dispatch, and/or invoicing within commercial HVAC, mechanical contracting, or construction services
Working knowledge of commercial service billing practices, including time and material, contract, quoted, and not-to-exceed work
Experience with service management software (ServiceTitan preferred)
Proficiency in Microsoft Office (Outlook, Excel, Teams)
Strong attention to detail and ability to review technical service documentation accurately
Excellent communication skills and ability to work effectively with customers, technicians, and internal teams
Physical Demands:
Stooping, walking, Standing, bending, reaching, pulling and pushing
Climbing stairs
Climbing Ladders
Dusty Environment
Navigate uneven terrain
Compensation & Benefits:
Competitive wages
Paid time off and holidays
Employer-matching 401(k) retirement plan
Employer-paid Employee Stock Ownership Program (ESOP)
Health care benefits through United HealthCare, Delta Dental and Vision Service Plan
Employer-paid life and AD&D insurance; access to short and long-term disability insurance
Tuition reimbursement
Who We Are
The RISE Group is an employee-owned, professional engineering firm that provides a complete range of consulting, design, and energy services to customers throughout the United States and internationally. Our multi-disciplined engineering and technical staff specialize in failure analysis, engineering design, process optimization, and condition assessment. Our work demonstrates how creative collaboration can produce outstanding results for our clients and our communities.
Our Culture
At RISE, our customers come from all walks of life -- and so do our employees! We hire amazing people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We can confidently state that we are successful as a direct result of our diversity.
From day one and throughout your career with us, you'll find a workplace culture with expansive personal & professional development opportunities, cutting edge technology, a place where relationships are valued, and work/life balance is always a priority.
We are committed to diversity, equity, and inclusion (DEI) within our workplace and in our communities. It is our policy to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.
RISE Group Inc. is an E-Verify participant and will conduct background investigations and pre- employment screening of candidates for employment Pre-employment activities will be conducted on qualified applicants after acceptance of a job offer.
RISE Group Inc. is an employee-owned company and an equal opportunity/affirmative action employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, veteran status, disability, or any other classification protected by law.