Processing Coordinator
University of South Carolina, Ladys Island, SC, United States
Processing Coordinator
Are you detail-oriented, tech-savvy, and passionate about helping students achieve their dreams? We're looking for a Processing Coordinator to play a key role in ensuring a smooth and welcoming experience for prospective students and their families.
What You'll Do:
Process & Troubleshoot: Handle incoming documents like transcripts and pre-registration forms, ensuring accuracy and efficiency.
Keep Things Moving: Verify applications, resolve errors, and route documents to the correct student accounts.
Deliver Exceptional Service: Be the friendly face and voice for prospective studentsanswer calls, greet visitors, and provide guidance.
Support Operations: Print, mail, fax, scan, and maintain organized filing systems.
Collaborate & Cross-Train: Work closely with the operations team to ensure seamless workflows.
Protect Confidentiality: Manage sensitive information with professionalism and care.
What We're Looking For:
Strong attention to detail and organizational skills.
Excellent communication and customer service abilities.
Ability to multitask in a fast-paced environment.
Tech proficiency with electronic document systems.
A team player who thrives on collaboration.
Why You'll Love It Here:
Be part of a mission-driven team that helps students start their educational journey.
Enjoy a supportive, growth-oriented environment.
Opportunities for cross-training and skill development.
Make a real impact every day!
Job Related Minimum Required Education and Experience: Requires a bachelor's degree in a job related field and no prior work experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials
Preferred Qualifications: Experience working in admissions, student services, or other higher education department helpful. Knowledge of FERPA, Student Information System (i.e. Banner) and CRM (i.e. Slate) helpful.
Knowledge/Skills/Abilities: Knowledge of the principles, policies and practices of office management. Knowledge of admissions terminology and confidentiality practices. Ability to effectively plan and organize work activities and prioritize task completion according to schedule and goals. Ability to communicate effectively both orally and in writing. Ability to train other employees. Ability to deal courteously and effectively with the public. Knowledge and willingness to assist students with enrollment related issues. Ability to exercise judgement and discretion in interpreting and applying policies and procedures. Knowledge of Microsoft Office products. Ability to stay focused and on task in a fast paced office, to provide excellent customer service to both internal and external customers. Interest in working as part of a complex and exciting team and a sense of humor.
Job Duties:
Job Duty - Process, evaluate, and troubleshoot all incoming documents, to include, but not limited to transcripts and pre-registration documents. Ensure all prospective student documents are available electronically and routed to the correct student account. Assist with application verifying, processing, and troubleshooting errors.
Essential Function - Yes
Percentage of Time - 40
Job Duty - Assist with high qualify customer service front and back-office operations that meet the needs of prospective students and families. Performs other duties as directed.
Essential Function - Yes
Percentage of Time - 10
Job Duty - Cross-train within operations team to fulfill duties and ensure efficient operations. Assist with application verifying, processing, and troubleshooting errors. Print, mail, fax, and scan documents. Maintain filing, create, and/or update documents. Provide accurate timely, and personalized service to all stakeholders, which involves interaction within and outside the university, including dealing with sensitive and confidential information.
Essential Function - Yes
Percentage of Time - 20
Job Duty - Serve as point of contact for prospective students and their families in person, through email, text and etc. Answer incoming calls and return phone calls. Provide general admission guidance and information to callers. Forward other calls involving applicants, requiring detailed explanation about processes or decisions to the appropriate admissions personnel. Greet and acknowledge all incoming students, parents, and families. Provide guidance and information to patrons. Always provide excellent customer service.
Essential Function - Yes
Percentage of Time - 30
Position Attributes Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Safety Sensitive or Security Sensitive - No
Hazardous weather category - Non-Essential
Posting Detail Information
Number of Vacancies - 1
Desired Start Date
Job Open Date - 04/22/2026
Job Close Date - 05/12/2026
Open Until Filled - No
Special Instructions to Applicant - Positions will remain posted on our employment website for a minimum of five (5) business days. After this period, postings may be closed at the department's discretion. Our site is updated regularly, and the length of the recruitment and screening process may vary depending on the position and related factors. If your qualifications are selected for further consideration, you will be contacted directly by phone or email.
The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Supplemental Questions
Required fields are indicated with an asterisk (*).
* Do you have a bachelor's degree in a job related field?
Yes
No
* Do you have experience working in admissions, student services, or other higher education department?
Yes
No
* Do you have knowledge of FERPA, Student Information System (i.e. Banner) and CRM (i.e. Slate)?
Yes
No
Applicant Documents
Required Documents
Cover Letter
Resume
Optional Documents
Other Supporting Documents
Are you detail-oriented, tech-savvy, and passionate about helping students achieve their dreams? We're looking for a Processing Coordinator to play a key role in ensuring a smooth and welcoming experience for prospective students and their families.
What You'll Do:
Process & Troubleshoot: Handle incoming documents like transcripts and pre-registration forms, ensuring accuracy and efficiency.
Keep Things Moving: Verify applications, resolve errors, and route documents to the correct student accounts.
Deliver Exceptional Service: Be the friendly face and voice for prospective studentsanswer calls, greet visitors, and provide guidance.
Support Operations: Print, mail, fax, scan, and maintain organized filing systems.
Collaborate & Cross-Train: Work closely with the operations team to ensure seamless workflows.
Protect Confidentiality: Manage sensitive information with professionalism and care.
What We're Looking For:
Strong attention to detail and organizational skills.
Excellent communication and customer service abilities.
Ability to multitask in a fast-paced environment.
Tech proficiency with electronic document systems.
A team player who thrives on collaboration.
Why You'll Love It Here:
Be part of a mission-driven team that helps students start their educational journey.
Enjoy a supportive, growth-oriented environment.
Opportunities for cross-training and skill development.
Make a real impact every day!
Job Related Minimum Required Education and Experience: Requires a bachelor's degree in a job related field and no prior work experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials
Preferred Qualifications: Experience working in admissions, student services, or other higher education department helpful. Knowledge of FERPA, Student Information System (i.e. Banner) and CRM (i.e. Slate) helpful.
Knowledge/Skills/Abilities: Knowledge of the principles, policies and practices of office management. Knowledge of admissions terminology and confidentiality practices. Ability to effectively plan and organize work activities and prioritize task completion according to schedule and goals. Ability to communicate effectively both orally and in writing. Ability to train other employees. Ability to deal courteously and effectively with the public. Knowledge and willingness to assist students with enrollment related issues. Ability to exercise judgement and discretion in interpreting and applying policies and procedures. Knowledge of Microsoft Office products. Ability to stay focused and on task in a fast paced office, to provide excellent customer service to both internal and external customers. Interest in working as part of a complex and exciting team and a sense of humor.
Job Duties:
Job Duty - Process, evaluate, and troubleshoot all incoming documents, to include, but not limited to transcripts and pre-registration documents. Ensure all prospective student documents are available electronically and routed to the correct student account. Assist with application verifying, processing, and troubleshooting errors.
Essential Function - Yes
Percentage of Time - 40
Job Duty - Assist with high qualify customer service front and back-office operations that meet the needs of prospective students and families. Performs other duties as directed.
Essential Function - Yes
Percentage of Time - 10
Job Duty - Cross-train within operations team to fulfill duties and ensure efficient operations. Assist with application verifying, processing, and troubleshooting errors. Print, mail, fax, and scan documents. Maintain filing, create, and/or update documents. Provide accurate timely, and personalized service to all stakeholders, which involves interaction within and outside the university, including dealing with sensitive and confidential information.
Essential Function - Yes
Percentage of Time - 20
Job Duty - Serve as point of contact for prospective students and their families in person, through email, text and etc. Answer incoming calls and return phone calls. Provide general admission guidance and information to callers. Forward other calls involving applicants, requiring detailed explanation about processes or decisions to the appropriate admissions personnel. Greet and acknowledge all incoming students, parents, and families. Provide guidance and information to patrons. Always provide excellent customer service.
Essential Function - Yes
Percentage of Time - 30
Position Attributes Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Safety Sensitive or Security Sensitive - No
Hazardous weather category - Non-Essential
Posting Detail Information
Number of Vacancies - 1
Desired Start Date
Job Open Date - 04/22/2026
Job Close Date - 05/12/2026
Open Until Filled - No
Special Instructions to Applicant - Positions will remain posted on our employment website for a minimum of five (5) business days. After this period, postings may be closed at the department's discretion. Our site is updated regularly, and the length of the recruitment and screening process may vary depending on the position and related factors. If your qualifications are selected for further consideration, you will be contacted directly by phone or email.
The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Supplemental Questions
Required fields are indicated with an asterisk (*).
* Do you have a bachelor's degree in a job related field?
Yes
No
* Do you have experience working in admissions, student services, or other higher education department?
Yes
No
* Do you have knowledge of FERPA, Student Information System (i.e. Banner) and CRM (i.e. Slate)?
Yes
No
Applicant Documents
Required Documents
Cover Letter
Resume
Optional Documents
Other Supporting Documents