BRANCH MANAGER - DORAL
First Bank, Miami, FL, United States
BRANCH MANAGER JOB SUMMARY
Plans, directs and manages marketing, sales and business development, and services activities of the branch to achieve customer sales, deposit growth, financial and marketing goals. Oversees and ensures the branch’s service quality, physical security, audit integrity and efficient performance of personnel. Maintains communications between branch and upper management. Provides support, guidance and training to staff.
Accountable for adhering to the Bank’s BSA, AML and Office of Foreign Asset Control (OFAC) policies. Employee must follow specific unit procedures and report suspicious activity in accordance with the Bank’s processes and mandatory training.
ESSENTIAL RESPONSIBILITIES
Employ employee must comply with all requirements related to the Secure and Fair Enforcement Mortgage Licensing Act of 2008 (SAFE Act) and its corresponding regulations, including obtaining and maintaining an active record and unique identifier within the Nationwide Mortgage Licensing System and Registry (NMLSR), continuing to meet record and minimum register standards, and completing required continuing education courses set forth by the SAFE Act.
Solicit business relationships including deposits, loans and treasury services.
Develop and refer loan leads for commercial and residential lending areas.
Pursue lending business development activities (including low‑ and moderate‑income segments) in partnership with Commercial, Residential and Business Bankers.
Execute integrated sales and relationship strategies aligned with the area business plan to achieve desired revenue and service hurdles.
Provide Treasury and Lending Specialists with qualified referrals for cross‑sell.
Assist in closing deals across all products.
Use sound judgment in qualifying potential customers/deals and recommending the right financial solutions/products for the customer.
Partner with other departments to ensure ongoing and appropriate communication to support overall client and franchise objectives.
Conduct sales initiatives through adequate procedures (telemarketing, direct mail, and external business development).
Ensure effective customer retention and growth through ongoing sales and servicing initiatives.
Maintain frequent interaction with centers of influence, diverse industry segments, community leaders, regulators, and senior business contacts.
Create local community awareness that the bank is critically focused on partnering in the community and providing broad, multi‑product banking solutions to middle‑market companies housed in the marketplace.
Ensure implementation of the Bank’s customer service philosophy in regard to total customer satisfaction (knowledge, courtesy, appearance, responsiveness, accuracy, and communication).
Handle customer situations beyond the scope of branch personnel to ensure timely service.
Resolve personnel‑related problems.
Train and develop branch personnel to facilitate all retail services.
Develop lending knowledge within the branch.
Responsible for approvals beyond subordinates’ authorities.
Judiciously use authorities provided.
Approve overdrafts and payment against uncollected funds within authorities.
Direct analysis of service charge waivers, waiver deletion and other customer profitability factors.
Maximize income and control branch expenses.
Complete employee performance evaluations.
Ensure selection/hiring of high‑quality customer‑oriented personnel.
Train and develop subordinates for career progression.
Ensure that appropriate training for employees is provided on new regulatory issues, policies and procedures.
Approve and review branch monthly reports for completion, timeliness, and accuracy.
Prepare management reports.
Ensure that appropriate audit systems are in place and the institution’s policies and procedures are enforced in compliance with regulatory issues.
Open and close the branch, staying abreast of security policies and procedures.
Balance the ATM teller machine.
Sell and purchase cash between tellers and vault.
Address and resolve marketing‑related problems and generate ideas for improving sales/operational issues with the bank management.
Handle customer problems and complaints through effective problem‑resolution skills; counsel customers and provide branch policy interpretations adhering to Bank standards.
COMPETENCIES
Customer focus
Building strong relations
Communication
Business acumen
Problem analysis & solution
Ownership
Vision & values
Collaboration & teamwork
Development (personal & others)
Change & innovation
Empowering & motivating others
Managing performance
SUPERVISORY RESPONSIBILITIES
This position manages all employees of the department and is responsible for performance management and hiring.
REQUIRED EDUCATION AND EXPERIENCE
Three years of experience in a similar role or equivalent combination of education and experience in banking and/or lending industry.
Prior managerial experience.
Good understanding of financial products, loan documentation, and business objectives of a real‑estate lending department.
Successful completion of an approved real‑estate training program.
Attention to detail.
Strong knowledge of Microsoft Office.
Good communication, negotiation and presentation skills.
PREFERRED EDUCATION AND EXPERIENCE
Bachelor’s degree in Finance, Business Administration or related field.
Other Duties Disclaimer: This position profile is not designed to cover or include a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPORTUNITY EMPLOYER
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Plans, directs and manages marketing, sales and business development, and services activities of the branch to achieve customer sales, deposit growth, financial and marketing goals. Oversees and ensures the branch’s service quality, physical security, audit integrity and efficient performance of personnel. Maintains communications between branch and upper management. Provides support, guidance and training to staff.
Accountable for adhering to the Bank’s BSA, AML and Office of Foreign Asset Control (OFAC) policies. Employee must follow specific unit procedures and report suspicious activity in accordance with the Bank’s processes and mandatory training.
ESSENTIAL RESPONSIBILITIES
Employ employee must comply with all requirements related to the Secure and Fair Enforcement Mortgage Licensing Act of 2008 (SAFE Act) and its corresponding regulations, including obtaining and maintaining an active record and unique identifier within the Nationwide Mortgage Licensing System and Registry (NMLSR), continuing to meet record and minimum register standards, and completing required continuing education courses set forth by the SAFE Act.
Solicit business relationships including deposits, loans and treasury services.
Develop and refer loan leads for commercial and residential lending areas.
Pursue lending business development activities (including low‑ and moderate‑income segments) in partnership with Commercial, Residential and Business Bankers.
Execute integrated sales and relationship strategies aligned with the area business plan to achieve desired revenue and service hurdles.
Provide Treasury and Lending Specialists with qualified referrals for cross‑sell.
Assist in closing deals across all products.
Use sound judgment in qualifying potential customers/deals and recommending the right financial solutions/products for the customer.
Partner with other departments to ensure ongoing and appropriate communication to support overall client and franchise objectives.
Conduct sales initiatives through adequate procedures (telemarketing, direct mail, and external business development).
Ensure effective customer retention and growth through ongoing sales and servicing initiatives.
Maintain frequent interaction with centers of influence, diverse industry segments, community leaders, regulators, and senior business contacts.
Create local community awareness that the bank is critically focused on partnering in the community and providing broad, multi‑product banking solutions to middle‑market companies housed in the marketplace.
Ensure implementation of the Bank’s customer service philosophy in regard to total customer satisfaction (knowledge, courtesy, appearance, responsiveness, accuracy, and communication).
Handle customer situations beyond the scope of branch personnel to ensure timely service.
Resolve personnel‑related problems.
Train and develop branch personnel to facilitate all retail services.
Develop lending knowledge within the branch.
Responsible for approvals beyond subordinates’ authorities.
Judiciously use authorities provided.
Approve overdrafts and payment against uncollected funds within authorities.
Direct analysis of service charge waivers, waiver deletion and other customer profitability factors.
Maximize income and control branch expenses.
Complete employee performance evaluations.
Ensure selection/hiring of high‑quality customer‑oriented personnel.
Train and develop subordinates for career progression.
Ensure that appropriate training for employees is provided on new regulatory issues, policies and procedures.
Approve and review branch monthly reports for completion, timeliness, and accuracy.
Prepare management reports.
Ensure that appropriate audit systems are in place and the institution’s policies and procedures are enforced in compliance with regulatory issues.
Open and close the branch, staying abreast of security policies and procedures.
Balance the ATM teller machine.
Sell and purchase cash between tellers and vault.
Address and resolve marketing‑related problems and generate ideas for improving sales/operational issues with the bank management.
Handle customer problems and complaints through effective problem‑resolution skills; counsel customers and provide branch policy interpretations adhering to Bank standards.
COMPETENCIES
Customer focus
Building strong relations
Communication
Business acumen
Problem analysis & solution
Ownership
Vision & values
Collaboration & teamwork
Development (personal & others)
Change & innovation
Empowering & motivating others
Managing performance
SUPERVISORY RESPONSIBILITIES
This position manages all employees of the department and is responsible for performance management and hiring.
REQUIRED EDUCATION AND EXPERIENCE
Three years of experience in a similar role or equivalent combination of education and experience in banking and/or lending industry.
Prior managerial experience.
Good understanding of financial products, loan documentation, and business objectives of a real‑estate lending department.
Successful completion of an approved real‑estate training program.
Attention to detail.
Strong knowledge of Microsoft Office.
Good communication, negotiation and presentation skills.
PREFERRED EDUCATION AND EXPERIENCE
Bachelor’s degree in Finance, Business Administration or related field.
Other Duties Disclaimer: This position profile is not designed to cover or include a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPORTUNITY EMPLOYER
#J-18808-Ljbffr