Branch Manager
CTDI, Haslet, TX, United States
CTDI is a large‑scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest high‑speed Internet & cable providers. CTDI has over 11,000 FT US employees in over 60 world‑class US operations and a global footprint with more than 20,000 employees worldwide.
This key management position is responsible for all operational aspects of CTDI Branch operations. It includes managing and leading CTDI employees and management staff, overseeing production including technical, logistics, and inventory control operations, and directly interfacing with customers to build positive relationships and develop new business opportunities for the branch. The responsibilities of the position are as follows:
Duties and Responsibilities
Ensure customer service expectations are met, including achieving all CTDI service‑level metrics and quality performance goals.
Generate, cultivate, and communicate ideas for continual improvement of processes and activities across all areas of the operation and lead standardization within the branch operations.
Manage P&L and budget for the branch location.
Monitor and manage all revenues and expenses that impact P&L performance.
Communicate and interact with customers and various internal functional departments (IT, HR, Accounting, Program Management, Quality, etc.) to resolve issues, capitalize on opportunities, and improve business and service performance.
Prepare various reports and analyses as required by the customer or CTDI internal organizations.
Support research and reconcile forecasted financial results with posted General Ledger results as part of the Monthly Close Process.
Support and ensure compliance with CTDI safety programs and initiatives as well as all applicable OSHA and state workplace safety laws.
Ensure compliance with all building security requirements set forth by CTDI and its customers.
Report to the Director of Program Management for a major CTDI customer with dotted‑line reporting responsibility to the Corporate VP of Operations.
Required Skills
Excellent leadership ability.
Strong coaching and employee development skills and experience.
Strong interpersonal skills with the ability to motivate others.
Advanced customer interaction skills with the ability to communicate effectively.
Superior verbal and written communication skills.
Proven organizational and analytical skills.
Proactive problem‑solving ability.
Strong financial skills/background.
Required Experience
Minimum of a B.S. degree in Business Management or a related discipline is preferred.
10–15 years of proven operations management experience.
10+ years working in a high‑volume distribution, 3PL, manufacturing, technical service (e.g., testing and repair) or forward logistics operation.
Experience fostering strong coaching relationships and advancing employee development initiatives.
Advanced understanding of Project Management principles and the criticality of deadline prioritization.
Highly skilled at managing a challenging workload, prioritizing tasks, and consistently meeting deadlines.
Profound customer interaction skills coupled with effective communication abilities.
Strong analytical and numerical skills, with the ability to analyze data, identify trends, and make data‑driven decisions.
Proficiency in MS Office (Word, Excel, Access, and Project), report preparation, and data analysis.
Physical Demands and Working Conditions
Warehouse environment.
Benefits
Weekly pay
Positive, team‑oriented, inclusive workplace
Health insurance
Vision insurance
401(k)
Life insurance
Disability insurance
Employee assistance program
Work Authorization
United States (Required)
Must be 18 years of age
This position does not qualify for visa sponsorship.
CTDI is an equal‑opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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This key management position is responsible for all operational aspects of CTDI Branch operations. It includes managing and leading CTDI employees and management staff, overseeing production including technical, logistics, and inventory control operations, and directly interfacing with customers to build positive relationships and develop new business opportunities for the branch. The responsibilities of the position are as follows:
Duties and Responsibilities
Ensure customer service expectations are met, including achieving all CTDI service‑level metrics and quality performance goals.
Generate, cultivate, and communicate ideas for continual improvement of processes and activities across all areas of the operation and lead standardization within the branch operations.
Manage P&L and budget for the branch location.
Monitor and manage all revenues and expenses that impact P&L performance.
Communicate and interact with customers and various internal functional departments (IT, HR, Accounting, Program Management, Quality, etc.) to resolve issues, capitalize on opportunities, and improve business and service performance.
Prepare various reports and analyses as required by the customer or CTDI internal organizations.
Support research and reconcile forecasted financial results with posted General Ledger results as part of the Monthly Close Process.
Support and ensure compliance with CTDI safety programs and initiatives as well as all applicable OSHA and state workplace safety laws.
Ensure compliance with all building security requirements set forth by CTDI and its customers.
Report to the Director of Program Management for a major CTDI customer with dotted‑line reporting responsibility to the Corporate VP of Operations.
Required Skills
Excellent leadership ability.
Strong coaching and employee development skills and experience.
Strong interpersonal skills with the ability to motivate others.
Advanced customer interaction skills with the ability to communicate effectively.
Superior verbal and written communication skills.
Proven organizational and analytical skills.
Proactive problem‑solving ability.
Strong financial skills/background.
Required Experience
Minimum of a B.S. degree in Business Management or a related discipline is preferred.
10–15 years of proven operations management experience.
10+ years working in a high‑volume distribution, 3PL, manufacturing, technical service (e.g., testing and repair) or forward logistics operation.
Experience fostering strong coaching relationships and advancing employee development initiatives.
Advanced understanding of Project Management principles and the criticality of deadline prioritization.
Highly skilled at managing a challenging workload, prioritizing tasks, and consistently meeting deadlines.
Profound customer interaction skills coupled with effective communication abilities.
Strong analytical and numerical skills, with the ability to analyze data, identify trends, and make data‑driven decisions.
Proficiency in MS Office (Word, Excel, Access, and Project), report preparation, and data analysis.
Physical Demands and Working Conditions
Warehouse environment.
Benefits
Weekly pay
Positive, team‑oriented, inclusive workplace
Health insurance
Vision insurance
401(k)
Life insurance
Disability insurance
Employee assistance program
Work Authorization
United States (Required)
Must be 18 years of age
This position does not qualify for visa sponsorship.
CTDI is an equal‑opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr