Guest Experience Usher
Teamwork Online, Orchard Park, NY, United States
Guest Experience Usher
The Guest Experience Usher position provides guests with an organized, positive, and friendly experience at Highmark Stadium. Ushers serve as a visible and approachable presence in seating areas and assist guests in locating their seats, monitoring aisles and sections, and upholding the stadium's policies and procedures. As part of the role, Guest Experience Ushers provide all guests with a safe, clean, comfortable, and family-friendly experience while visiting Highmark Stadium.
Specific Job Duties:
Greet guests upon arrival and provide a friendly welcome, while checking tickets for proper access and directing guests to ticketed seating locations.
Provide accurate, detailed directions to and from stadium locations by utilizing provided resources including but not limited to; seating areas, restrooms, merchandise and food & beverage areas.
Monitor assigned areas to support guest safety, comfort and enjoyment, and report issues to Event Command.
Enforce Wait for Whistle policy and Fan Code of Conduct in a respectful and professional manner
Conduct aisle walks throughout the event, making connections with fans and addressing any concerns or issues.
Check tickets and wristband guests for re-entry at all club & suite locations.
Promote and share information about Fan Experience programs offered in the stadium.
Assist guests with accessible service transportation communication, demonstrating a clear understanding of services provided.
Address guest concerns and situations effectively in conjunction with Stadium Security and Guest Experience Supervisors.
Complete an initial and final walkthrough of stadium area(s) and report any issues to Guest Experience Supervisor.
Perform all other duties as assigned.
Minimum Qualifications:
Strong verbal and/or non-verbal communication skills.
Friendly, engaging, and service-oriented demeanor.
Quick learner: ability to adapt to different situations.
Team-oriented mindset.
All applicants must be 18 years of age or older and successfully pass a background check.
Preferred Skills:
Prior customer service experience
Ability to understand and utilize technology, including, but not limited to iPads, iPhones, Laptops & Radios
Physical Requirements:
Ability to walk long distances, climb stairs, and stand for 6 hours or more.
Ability to be outdoors in all weather conditions for 6 hours or more.
Manual dexterity and hand-eye coordination necessary for tasks such as wristbanding, ticket scanning, etc.
Ability to work effectively in a high-noise environment
Ability to verbally communicate with fans, staff, and partners.
Ability to navigate large venue spaces
Job Expectations:
Attend mandatory training classes, all Buffalo Bills home games and additional events as required.
Ability to work in a fast paced, high stress environment.
Ability to work the entirety of stadium events and stay upwards of 2 hours after the conclusion of stadium events
Must have reliable transportation to and from Highmark Stadium.
Must be able to work weekends, nights and holidays when required.
Compensation:
This role pays $18.00 an hour.
Note
this position is a part of the SEIU Local 200 Ushers and Ticket Takers Union. Union members are required to pay yearly membership dues each season.
The Buffalo Bills retain the right to change this job description at any time.
The Buffalo Bills, LLC are proud to be an Equal Opportunity Employer and do not discriminate based upon race, color, religion, gender, national origin, sexual orientation, gender identity, gender expression, age, disability status, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The Guest Experience Usher position provides guests with an organized, positive, and friendly experience at Highmark Stadium. Ushers serve as a visible and approachable presence in seating areas and assist guests in locating their seats, monitoring aisles and sections, and upholding the stadium's policies and procedures. As part of the role, Guest Experience Ushers provide all guests with a safe, clean, comfortable, and family-friendly experience while visiting Highmark Stadium.
Specific Job Duties:
Greet guests upon arrival and provide a friendly welcome, while checking tickets for proper access and directing guests to ticketed seating locations.
Provide accurate, detailed directions to and from stadium locations by utilizing provided resources including but not limited to; seating areas, restrooms, merchandise and food & beverage areas.
Monitor assigned areas to support guest safety, comfort and enjoyment, and report issues to Event Command.
Enforce Wait for Whistle policy and Fan Code of Conduct in a respectful and professional manner
Conduct aisle walks throughout the event, making connections with fans and addressing any concerns or issues.
Check tickets and wristband guests for re-entry at all club & suite locations.
Promote and share information about Fan Experience programs offered in the stadium.
Assist guests with accessible service transportation communication, demonstrating a clear understanding of services provided.
Address guest concerns and situations effectively in conjunction with Stadium Security and Guest Experience Supervisors.
Complete an initial and final walkthrough of stadium area(s) and report any issues to Guest Experience Supervisor.
Perform all other duties as assigned.
Minimum Qualifications:
Strong verbal and/or non-verbal communication skills.
Friendly, engaging, and service-oriented demeanor.
Quick learner: ability to adapt to different situations.
Team-oriented mindset.
All applicants must be 18 years of age or older and successfully pass a background check.
Preferred Skills:
Prior customer service experience
Ability to understand and utilize technology, including, but not limited to iPads, iPhones, Laptops & Radios
Physical Requirements:
Ability to walk long distances, climb stairs, and stand for 6 hours or more.
Ability to be outdoors in all weather conditions for 6 hours or more.
Manual dexterity and hand-eye coordination necessary for tasks such as wristbanding, ticket scanning, etc.
Ability to work effectively in a high-noise environment
Ability to verbally communicate with fans, staff, and partners.
Ability to navigate large venue spaces
Job Expectations:
Attend mandatory training classes, all Buffalo Bills home games and additional events as required.
Ability to work in a fast paced, high stress environment.
Ability to work the entirety of stadium events and stay upwards of 2 hours after the conclusion of stadium events
Must have reliable transportation to and from Highmark Stadium.
Must be able to work weekends, nights and holidays when required.
Compensation:
This role pays $18.00 an hour.
Note
this position is a part of the SEIU Local 200 Ushers and Ticket Takers Union. Union members are required to pay yearly membership dues each season.
The Buffalo Bills retain the right to change this job description at any time.
The Buffalo Bills, LLC are proud to be an Equal Opportunity Employer and do not discriminate based upon race, color, religion, gender, national origin, sexual orientation, gender identity, gender expression, age, disability status, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.