Patient Service Representative
Vera Whole Health, Columbus, OH, United States
Job Description Summary
Patient Service Representative (Full-Time)
Schedule: Monday-Friday, 7:30 AM-4:30 PM
Pay Range: $19-$21 per hour
Locations:
1111 Polaris Parkway, Columbus, OH 43240
5050 Bradenton Ave., Dublin, OH 43017
We are seeking an experienced Patient Service Representative to join our team. This role supports both our Columbus and Dublin offices and requires 2-3 years of healthcare front office experience. The ideal candidate is patient-focused, organized, and confident in a fast-paced environment.
How will you make an impact & Requirements
What You'll Do
Patient check-in/out , appointment scheduling, and daily front-desk operations
Answer and route incoming calls; assist with patient questions and concerns
Support walk-in patients with professionalism and clarity
Verify insurance coverage and collect co-payments
Identify patient needs and provide appropriate solutions or alternatives
Maintain accurate and thorough patient records
Follow urgent-call protocols and escalate when needed
Meet performance goals in a high-performing, team-based environment
Provide excellent service to patients and internal team members
Perform additional duties as assigned
Requirements
2-3 years of healthcare front office experience
Strong communication and customer service skills
Ability to multitask in a fast-paced setting
Willingness to work between both office locations
Experience with scheduling systems and insurance verification preferred
Benefits (Vera Whole Health)
13 paid holidays
Generous PTO
401(k) program
Medical and dental insurance
Supportive, wellness-focused workplace culture
Opportunities for growth within a patient-centered organization
Equal Employment Opportunity
• Vera Whole Health is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment in employment opportunities or practices based on race, color, sex
(including pregnancy), genetic information, sexual orientation, religion, physical or mental disability, age, military or veteran status, marital status, familial status, national origin, or any other legally
protected class.
• Equal opportunity applies to all areas of the employment relationship, including hiring, promotions, training, terminations, working conditions, pay, and other terms and conditions of employment.
HRbenefits@mpgus.com.
Compensation:
$19.00
to
$28.50
Patient Service Representative (Full-Time)
Schedule: Monday-Friday, 7:30 AM-4:30 PM
Pay Range: $19-$21 per hour
Locations:
1111 Polaris Parkway, Columbus, OH 43240
5050 Bradenton Ave., Dublin, OH 43017
We are seeking an experienced Patient Service Representative to join our team. This role supports both our Columbus and Dublin offices and requires 2-3 years of healthcare front office experience. The ideal candidate is patient-focused, organized, and confident in a fast-paced environment.
How will you make an impact & Requirements
What You'll Do
Patient check-in/out , appointment scheduling, and daily front-desk operations
Answer and route incoming calls; assist with patient questions and concerns
Support walk-in patients with professionalism and clarity
Verify insurance coverage and collect co-payments
Identify patient needs and provide appropriate solutions or alternatives
Maintain accurate and thorough patient records
Follow urgent-call protocols and escalate when needed
Meet performance goals in a high-performing, team-based environment
Provide excellent service to patients and internal team members
Perform additional duties as assigned
Requirements
2-3 years of healthcare front office experience
Strong communication and customer service skills
Ability to multitask in a fast-paced setting
Willingness to work between both office locations
Experience with scheduling systems and insurance verification preferred
Benefits (Vera Whole Health)
13 paid holidays
Generous PTO
401(k) program
Medical and dental insurance
Supportive, wellness-focused workplace culture
Opportunities for growth within a patient-centered organization
Equal Employment Opportunity
• Vera Whole Health is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment in employment opportunities or practices based on race, color, sex
(including pregnancy), genetic information, sexual orientation, religion, physical or mental disability, age, military or veteran status, marital status, familial status, national origin, or any other legally
protected class.
• Equal opportunity applies to all areas of the employment relationship, including hiring, promotions, training, terminations, working conditions, pay, and other terms and conditions of employment.
HRbenefits@mpgus.com.
Compensation:
$19.00
to
$28.50