Branch Team Lead Full Time KANSAS CITY, MO

Grainger - 14790 West 99th Street - Responsibilities: Provide customer service and direction regarding the daily activities of a team at the branch location; Clarify direction for team members by projects, priorities and company strategy and provide continued feedback; Help improve the achievement of essential operational metrics in customer satisfaction, sales, safety, and operational improvements; Foster between all internal partners including Sales, Branch Network, Customer Service Centers, and Onsite Services teams; May take and respond to emergency customer calls after hours