Medical Administrative Assistant
Eye Associates Of New Mexico, Santa Fe, NM, United States
Join EANM as a Patient Services Representative Trainee (PSR Trainee)
Become the welcoming face and organizational backbone of our clinics. In this essential, patient-facing role, you'll be cross-trained to support both check-in and check-out functions while learning to navigate systems such as NextGen and Phreesia. You'll play a critical role in scheduling, registration, insurance verification, and patient financial interactionshelping ensure a smooth, accurate, and compassionate experience for every patient we serve.
Why Choose Us?
Be part of a patient-centered organization committed to exceptional service and access to care
Receive hands-on training across scheduling, registration, insurance, and checkout functions
Gain exposure to multiple specialties, providers, and clinic locations
Develop valuable healthcare administrative and insurance knowledge
Work in a fast-paced, team-oriented environment with strong support
Opportunity for growth and advancement within Eye Associates
What You'll Do:
Schedule, reschedule, and coordinate patient appointments using NextGen and Phreesia
Register new and established patients, verify demographics and insurance, and obtain referrals and prior authorizations
Check patients in and out, collect copays and balances, and follow cash drawer and batching protocols
Communicate with patients regarding appointments, delays, billing questions, and follow-up needs
Coordinate with clinical teams to support patient flow and provider schedules
Maintain accurate documentation, process referrals, manage task inboxes, and support clinic operations
What We're Looking For:
High school diploma or equivalent required
Strong customer service skills with a friendly, professional demeanor
Ability to multitask, problem-solve, and adapt to changing workflows and technology
Comfort learning insurance plans, medical terminology, and clinic systems
Strong attention to detail, reliability, and teamwork skills
Willingness to complete all required training and work rotating Saturdays and holidays
Benefits We Offer:
PTO & 8 paid holidays (including the day after Thanksgiving & Christmas Eve!)
Medical, Dental & Generous Vision Benefits
401(k)
Education Assistance
Company-paid Life, AD&D, Disability Insurance & more!
** Benefit eligibility varies based on full-time or part-time status. The benefits listed above apply to employees with.75 FTE status or higher; additional details will be provided upon hire.
Become the welcoming face and organizational backbone of our clinics. In this essential, patient-facing role, you'll be cross-trained to support both check-in and check-out functions while learning to navigate systems such as NextGen and Phreesia. You'll play a critical role in scheduling, registration, insurance verification, and patient financial interactionshelping ensure a smooth, accurate, and compassionate experience for every patient we serve.
Why Choose Us?
Be part of a patient-centered organization committed to exceptional service and access to care
Receive hands-on training across scheduling, registration, insurance, and checkout functions
Gain exposure to multiple specialties, providers, and clinic locations
Develop valuable healthcare administrative and insurance knowledge
Work in a fast-paced, team-oriented environment with strong support
Opportunity for growth and advancement within Eye Associates
What You'll Do:
Schedule, reschedule, and coordinate patient appointments using NextGen and Phreesia
Register new and established patients, verify demographics and insurance, and obtain referrals and prior authorizations
Check patients in and out, collect copays and balances, and follow cash drawer and batching protocols
Communicate with patients regarding appointments, delays, billing questions, and follow-up needs
Coordinate with clinical teams to support patient flow and provider schedules
Maintain accurate documentation, process referrals, manage task inboxes, and support clinic operations
What We're Looking For:
High school diploma or equivalent required
Strong customer service skills with a friendly, professional demeanor
Ability to multitask, problem-solve, and adapt to changing workflows and technology
Comfort learning insurance plans, medical terminology, and clinic systems
Strong attention to detail, reliability, and teamwork skills
Willingness to complete all required training and work rotating Saturdays and holidays
Benefits We Offer:
PTO & 8 paid holidays (including the day after Thanksgiving & Christmas Eve!)
Medical, Dental & Generous Vision Benefits
401(k)
Education Assistance
Company-paid Life, AD&D, Disability Insurance & more!
** Benefit eligibility varies based on full-time or part-time status. The benefits listed above apply to employees with.75 FTE status or higher; additional details will be provided upon hire.