Loan Services Specialist - Latham
Arrow Financial Technologies, Latham, NY, United States
Loan Services Specialist- Latham
The Arrow Financial Corporation is seeking dynamic, authentic individuals to join our amazing team! This opportunity may be perfect for you if you have experience in:
Works collaboratively in a team environment to support the accurate and timely servicing of loans
Excellent customer service skills with ability to resolve customer inquiries
Strong attention to detail and task prioritization skills
About this position:
The Loan Services Specialist is responsible for a variety of functions in the Loan Services area including filing, updating systems, assembling documents and reports, and providing customers with accurate, timely information. Work closely with Loan Services Associate and unit to assess needs, complete projects, and perform tasks in support of the efficient and effective servicing of loans. This position is in office and sits at our regional office located in Latham, NY with periodic travel/training at our Headquarters in Glens Falls, NY.
Essential job functions:
Support and assist team members; work closely with management and unit to assess needs and determine level of assistance
Perform various job duties and coordinate work tasks to ensure the efficient and effective servicing of loans
Work on projects as needed to support department and Company goals
Assist with problem resolution for both internal and external customer situations. Includes: identifying the problem, researching facts and solution options, and communicating resolution to reduce repeat situations, improving efficiency, and increasing customer satisfaction
Assist with creating and updating procedures for job duties
Other duties as assigned
What you will need to thrive in this role:
In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:
Education/certifications:
High school degree or equivalent experience required
2 years of experience required in banking or lending; experience in Loan Services preferred
Skills/knowledge:
Ability to work independently and cooperatively with a team
Strong organizational skills with ability to handle multiple priorities and meet strict deadlines
Strong communication and customer service skills; comfortable interacting with customers, co-workers, and management
Proficient with Microsoft Office Suite including: Word, Excel, and Outlook
Physical demands:
Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.
Must be able to repetitively use a telephone and computer mouse and keyboard.
Ability to lift/move up to 15 lbs.
What we will bring to the table:
We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:
Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
Medical, dental, and vision insurance and flexible spending plan
Multiple retirement plans including: 401(k), pension, and employee stock ownership
Education and tuition reimbursement
Employee assistance program for our employees and their immediate family members
We are an equal opportunity employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.
The salary range for this position is $20.00 - $23.00 an hour commensurate with experience and education.
Additional compensation may be earned through the Company's annual bonus program, subject to individual and company performance.
The Arrow Financial Corporation is seeking dynamic, authentic individuals to join our amazing team! This opportunity may be perfect for you if you have experience in:
Works collaboratively in a team environment to support the accurate and timely servicing of loans
Excellent customer service skills with ability to resolve customer inquiries
Strong attention to detail and task prioritization skills
About this position:
The Loan Services Specialist is responsible for a variety of functions in the Loan Services area including filing, updating systems, assembling documents and reports, and providing customers with accurate, timely information. Work closely with Loan Services Associate and unit to assess needs, complete projects, and perform tasks in support of the efficient and effective servicing of loans. This position is in office and sits at our regional office located in Latham, NY with periodic travel/training at our Headquarters in Glens Falls, NY.
Essential job functions:
Support and assist team members; work closely with management and unit to assess needs and determine level of assistance
Perform various job duties and coordinate work tasks to ensure the efficient and effective servicing of loans
Work on projects as needed to support department and Company goals
Assist with problem resolution for both internal and external customer situations. Includes: identifying the problem, researching facts and solution options, and communicating resolution to reduce repeat situations, improving efficiency, and increasing customer satisfaction
Assist with creating and updating procedures for job duties
Other duties as assigned
What you will need to thrive in this role:
In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:
Education/certifications:
High school degree or equivalent experience required
2 years of experience required in banking or lending; experience in Loan Services preferred
Skills/knowledge:
Ability to work independently and cooperatively with a team
Strong organizational skills with ability to handle multiple priorities and meet strict deadlines
Strong communication and customer service skills; comfortable interacting with customers, co-workers, and management
Proficient with Microsoft Office Suite including: Word, Excel, and Outlook
Physical demands:
Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.
Must be able to repetitively use a telephone and computer mouse and keyboard.
Ability to lift/move up to 15 lbs.
What we will bring to the table:
We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:
Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
Medical, dental, and vision insurance and flexible spending plan
Multiple retirement plans including: 401(k), pension, and employee stock ownership
Education and tuition reimbursement
Employee assistance program for our employees and their immediate family members
We are an equal opportunity employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.
The salary range for this position is $20.00 - $23.00 an hour commensurate with experience and education.
Additional compensation may be earned through the Company's annual bonus program, subject to individual and company performance.