Bilingual Employee Support Specialist

Bilingual Employee Support Specialist

Pay: $18.00–$21.00/hour
Location: Fully Remote | Must be based in the United States

Why This Opportunity Stands Out

This Bilingual Employee Support Specialist role offers the opportunity to join a leading provider of HR and payroll services supporting a wide range of industries, including nonprofit organizations and construction companies. The organization is known for its strong commitment to community service, a stable operating model, and a proven track record of promoting from within.

As a Bilingual Employee Support Specialist, you’ll serve as a key resource for work site employees, helping them navigate payroll, onboarding, and HR‑related questions in both English and Spanish. The company values collaboration, training, and long‑term development—making this an excellent opportunity for a Bilingual Employee Support Specialist seeking career growth in a supportive, team‑oriented environment.

This is an ideal role for a Bilingual Employee Support Specialist who enjoys helping people, working in a structured call‑queue environment, and delivering clear, reliable support to employees nationwide.

Key Responsibilities of the Bilingual Employee Support Specialist

• Serve as the primary point of contact for work site employees, providing guidance and support in both English and Spanish as the Bilingual Employee Support Specialist


• Navigate internal portals, respond to payroll questions, and assist with onboarding forms and documentation as the Bilingual Employee Support Specialist


• Receive inbound calls, de‑escalate concerns, open cases, and send follow‑up communications via email as the Bilingual Employee Support Specialist


• Perform accurate data entry, escalate issues when appropriate, and communicate effectively with internal teams as the Bilingual Employee Support Specialist


• Participate in the call queue and ensure timely, professional resolution of employee inquiries as the Bilingual Employee Support Specialist

Qualifications for the Bilingual Employee Support Specialist

• Bilingual fluency in English and Spanish required


• 1+ year of experience in human resources, payroll, benefits, or a related support role


• Call‑center or high‑volume phone support experience preferred; steady calls with a structured workflow

What You’ll Gain as a Bilingual Employee Support Specialist

• Fully remote role with predictable hours within the Pacific Time Zone


• Clear growth paths beyond the Bilingual Employee Support Specialist position


• Supportive, collaborative team culture focused on development and internal promotion


• Strong work‑life balance in a stable, professional environment