Collections & Billing Specialist

A well‑established and growing organization is seeking a Collections & Billing Specialist to support their Accounts Receivable team. This role is fully onsite in Itasca and offers a collaborative, upbeat work environment with great team culture.

About the Role

You will manage soft collections outreach to past‑due customers and assist with billing and cash application tasks. This position is perfect for someone personable, organized, and eager to learn, with strong communication skills and a customer‑friendly approach.

Key Responsibilities

Collections (Primary Focus)

• Reach out to past‑due customers—primarily via email, with occasional phone calls


• Work from AR aging reports and follow up 1–2 times per week


• Manage a mix of invoices ranging from $200 to $400,000


• Coordinate assigned customer groups (A–K or L–Z) depending on team needs


• Maintain a professional, relationship‑driven, soft‑collections style

Billing & Support (Training Provided)

• Enter invoice numbers and shipping details into the internal system


• Save and organize supporting documents received from the warehouse


• Assist with cash application using a custom internal system


• Perform general AR support as needed

What We’re Looking For

Must-Haves

• Personable, outgoing, and comfortable communicating with customers


• Willingness to learn and ability to pick up new systems


• Reliability in a Monday–Friday onsite setting


• Team-oriented attitude and strong attention to detail

Nice-to-Haves

• Previous experience in billing, AR, or cash application


• Familiarity with collections (especially soft collections)


• Basic Excel comfort (no advanced functions required)

Schedule & Details

• Location: Onsite in Itasca, IL


• Hours: 8:00 AM – 4:30 PM, Monday–Friday

Why You’ll Enjoy This Role

• Friendly, supportive team with a fun, people-focused culture


• Regular employee events, celebrations, and themed activities


• Long-tenured leadership committed to growth and development


• Opportunity to learn multiple areas of finance