Furniture Medic Process & Standards Specialist
Wayfair, Norton, MA, United States
Salary Range: $83,500 - $92,000 per year
As a Furniture Medic Process & Standards Specialist , you are the "eyes and ears" of Wayfair’s Furniture Medic program, ensuring that every piece of furniture we touch meets our gold standard of craftsmanship. This is a field-first, high-impact L2 role designed for a master repair technician who is ready to step into a leadership and coaching capacity. You will spend the majority of your time traveling across our Global Supply Chain network, working side-by-side with technicians to uphold quality, share best practices, and drive consistency across the country. If you are passionate about the art of repair and want to shape the quality standards of a global retail leader, this role offers the unique opportunity to turn your expertise into a network-wide benchmark.
WHAT YOU’LL DO
Conduct On-Site Quality Audits: Perform scheduled and unannounced inspections of furniture repairs across various materials (wood, upholstery, stone, etc.) to ensure they align with established playbooks.
Deliver Real-Time Coaching: Act as a credible mentor by providing immediate, constructive feedback to technicians, demonstrating "what good looks like" through hands-on guidance.
Drive Network Connectivity: Identify innovative repair techniques at one site and "cross-pollinate" those best practices across the entire supply chain to elevate the collective skill level.
Collaborate on Standards: Partner with the Central Medic Audit Lead (L3) to refine audit scoring methodologies and contribute to the centralized repair knowledge library.
Manage Field Reporting: Deliver timely, data-driven audit reports and track corrective actions to help the program maintain a tight, high-performance operational loop.
Support Technician Growth: Assist in quarterly skill assessments and help identify high-potential technicians ready for certification or advancement within the program.
WHAT YOU’LL NEED
Deep Craft Expertise: 5+ years of hands-on experience in furniture repair or restoration, with a proven ability to work across multiple categories like wood, upholstery, and motion mechanisms.
Communication Skills: The ability to translate complex technical standards into clear, actionable feedback that is well-received by fellow technicians.
Detail Orientation: Strong observational skills to evaluate work accurately against defined standards and maintain organized documentation across multiple site visits.
Adaptability: Comfort working in fast-paced warehouse and delivery environments with limited day-to-day supervision.
Travel Readiness: A willingness and ability to travel 65–70% of the time to various sites across the Global Supply Chain.
Technical Proficiency: Familiarity with photo documentation practices and repair claim processes is highly preferred.
WORK ARRANGEMENT
Remote/Field-Based: This role will sit out of one of our 41 HDO locations and will be requiring significant travel (65–70%) across the USA.
Aurora, Austin, Burlington, City of Industry, Cranbury, Erlanger, Ft Myers, Greensboro, Hammond, Hazelwood, Houston, Jacksonville, Kent, La Vergne, Lancaster, Las Vegas, Lathrop, Lenexa, Linden, Louisville, Manassas, McDonough, Mississauga, New Brighton, Norton, Oak Creek, Oakdale, Orlando, Perris, Phoenix, Pompano Beach, Port Wentworth, Portland, Riverview, San Antonio, San Leandro, South Elgin, Strongsville, Tonawanda, West Chester, Windsor
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form (https://docs.google.com/forms/d/1ElBqKaQYGR9j0NiQHQYCGbHkqKqN746Nk62pI32IyLU) .
Need Technical Assistance?
For more information about applying for a career at wayfair, visit our FAQ page here (https://www.aboutwayfair.com/careers/careers-faq) .
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.
As a Furniture Medic Process & Standards Specialist , you are the "eyes and ears" of Wayfair’s Furniture Medic program, ensuring that every piece of furniture we touch meets our gold standard of craftsmanship. This is a field-first, high-impact L2 role designed for a master repair technician who is ready to step into a leadership and coaching capacity. You will spend the majority of your time traveling across our Global Supply Chain network, working side-by-side with technicians to uphold quality, share best practices, and drive consistency across the country. If you are passionate about the art of repair and want to shape the quality standards of a global retail leader, this role offers the unique opportunity to turn your expertise into a network-wide benchmark.
WHAT YOU’LL DO
Conduct On-Site Quality Audits: Perform scheduled and unannounced inspections of furniture repairs across various materials (wood, upholstery, stone, etc.) to ensure they align with established playbooks.
Deliver Real-Time Coaching: Act as a credible mentor by providing immediate, constructive feedback to technicians, demonstrating "what good looks like" through hands-on guidance.
Drive Network Connectivity: Identify innovative repair techniques at one site and "cross-pollinate" those best practices across the entire supply chain to elevate the collective skill level.
Collaborate on Standards: Partner with the Central Medic Audit Lead (L3) to refine audit scoring methodologies and contribute to the centralized repair knowledge library.
Manage Field Reporting: Deliver timely, data-driven audit reports and track corrective actions to help the program maintain a tight, high-performance operational loop.
Support Technician Growth: Assist in quarterly skill assessments and help identify high-potential technicians ready for certification or advancement within the program.
WHAT YOU’LL NEED
Deep Craft Expertise: 5+ years of hands-on experience in furniture repair or restoration, with a proven ability to work across multiple categories like wood, upholstery, and motion mechanisms.
Communication Skills: The ability to translate complex technical standards into clear, actionable feedback that is well-received by fellow technicians.
Detail Orientation: Strong observational skills to evaluate work accurately against defined standards and maintain organized documentation across multiple site visits.
Adaptability: Comfort working in fast-paced warehouse and delivery environments with limited day-to-day supervision.
Travel Readiness: A willingness and ability to travel 65–70% of the time to various sites across the Global Supply Chain.
Technical Proficiency: Familiarity with photo documentation practices and repair claim processes is highly preferred.
WORK ARRANGEMENT
Remote/Field-Based: This role will sit out of one of our 41 HDO locations and will be requiring significant travel (65–70%) across the USA.
Aurora, Austin, Burlington, City of Industry, Cranbury, Erlanger, Ft Myers, Greensboro, Hammond, Hazelwood, Houston, Jacksonville, Kent, La Vergne, Lancaster, Las Vegas, Lathrop, Lenexa, Linden, Louisville, Manassas, McDonough, Mississauga, New Brighton, Norton, Oak Creek, Oakdale, Orlando, Perris, Phoenix, Pompano Beach, Port Wentworth, Portland, Riverview, San Antonio, San Leandro, South Elgin, Strongsville, Tonawanda, West Chester, Windsor
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form (https://docs.google.com/forms/d/1ElBqKaQYGR9j0NiQHQYCGbHkqKqN746Nk62pI32IyLU) .
Need Technical Assistance?
For more information about applying for a career at wayfair, visit our FAQ page here (https://www.aboutwayfair.com/careers/careers-faq) .
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.