German Speaking Support Agent - Logistics | Work In Greece
Mercier Consultancy MD, Poland, NY, United States
Mercier Consultancy MD is pleased to announce an exciting opportunity for a German Speaking Support Agent specializing in Logistics. This position is based in Greece and offers a chance to join our dynamic team, where you will provide essential support to our German-speaking clients in the logistics sector. In this role, you will ensure that our customers receive the highest level of service and assistance regarding their logistical needs.
Key Responsibilities
Deliver outstanding customer support to German-speaking clients through various channels, including phone, email, and live chat
Assist customers with inquiries related to logistics services, including shipping options, delivery timelines, and tracking
Manage and effectively resolve customer complaints to ensure a positive customer experience
Document all customer interactions accurately in our CRM system for effective tracking and follow-up
Work closely with logistics teams to address customer issues and improve service efficiency
Stay up to date on company offerings, logistics processes, and industry trends to provide knowledgeable support to customers
Requirements
Fluency in German (both written and spoken) is essential; knowledge of English is an advantage
Prior experience in customer service, particularly in the logistics or transportation industry, is preferred
Excellent communication skills with a focus on creating positive customer experiences
Strong analytical and problem-solving abilities to navigate customer inquiries effectively
Familiarity with CRM systems and customer service software is beneficial
A strong team player with the ability to work independently and manage multiple tasks
A commitment to providing high-quality service and support to customers
Benefits
Competitive Monthly Salary
Fully Paid Relocation Package
Monthly Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Health Insurance
And Much More..
#J-18808-Ljbffr
Key Responsibilities
Deliver outstanding customer support to German-speaking clients through various channels, including phone, email, and live chat
Assist customers with inquiries related to logistics services, including shipping options, delivery timelines, and tracking
Manage and effectively resolve customer complaints to ensure a positive customer experience
Document all customer interactions accurately in our CRM system for effective tracking and follow-up
Work closely with logistics teams to address customer issues and improve service efficiency
Stay up to date on company offerings, logistics processes, and industry trends to provide knowledgeable support to customers
Requirements
Fluency in German (both written and spoken) is essential; knowledge of English is an advantage
Prior experience in customer service, particularly in the logistics or transportation industry, is preferred
Excellent communication skills with a focus on creating positive customer experiences
Strong analytical and problem-solving abilities to navigate customer inquiries effectively
Familiarity with CRM systems and customer service software is beneficial
A strong team player with the ability to work independently and manage multiple tasks
A commitment to providing high-quality service and support to customers
Benefits
Competitive Monthly Salary
Fully Paid Relocation Package
Monthly Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Health Insurance
And Much More..
#J-18808-Ljbffr