Mercier Consultancy MD is hiring: German-Speaking Luxury Fashion Customer Servic
Mercier Consultancy MD, New Bremen, OH, United States
Mercier Consultancy MD is thrilled to present an exciting opportunity for German Speaking Customer Service Representatives for a prestigious Fashion & Luxury Brand in Greece. This role is perfect for individuals who are passionate about fashion and luxury goods and excel at providing stellar customer service. You will assist clients in German, helping them navigate their inquiries and ensuring they have a remarkable experience with our luxury offerings.
Key Responsibilities
Respond to customer inquiries related to fashion products, brand information, and order management via phone, email, and live chat in German
Provide expert guidance on product features, availability, and styling suggestions
Assist customers with order placement, tracking, exchanges, and returns
Resolve customer complaints and issues with professionalism and a high level of service
Document all customer interactions accurately within the CRM system
Collaborate with sales and retail teams to enhance customer satisfaction and product knowledge
Stay informed about the latest fashion trends and brand initiatives to better assist customers
Requirements
Fluency in German (both written and spoken) is required; English proficiency is an advantage
Previous experience in customer service, particularly in the fashion or luxury sector
Strong communication skills with a customer-centric approach and a passion for fashion
Ability to handle inquiries and complaints effectively, ensuring customer satisfaction
Strong organizational skills and the ability to multitask in a fast-paced environment
Proficient in using CRM software and other customer service tools
Willingness to work flexible hours, including evenings and weekends, and to relocate to Greece as required
Benefits
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More..
#J-18808-Ljbffr
Key Responsibilities
Respond to customer inquiries related to fashion products, brand information, and order management via phone, email, and live chat in German
Provide expert guidance on product features, availability, and styling suggestions
Assist customers with order placement, tracking, exchanges, and returns
Resolve customer complaints and issues with professionalism and a high level of service
Document all customer interactions accurately within the CRM system
Collaborate with sales and retail teams to enhance customer satisfaction and product knowledge
Stay informed about the latest fashion trends and brand initiatives to better assist customers
Requirements
Fluency in German (both written and spoken) is required; English proficiency is an advantage
Previous experience in customer service, particularly in the fashion or luxury sector
Strong communication skills with a customer-centric approach and a passion for fashion
Ability to handle inquiries and complaints effectively, ensuring customer satisfaction
Strong organizational skills and the ability to multitask in a fast-paced environment
Proficient in using CRM software and other customer service tools
Willingness to work flexible hours, including evenings and weekends, and to relocate to Greece as required
Benefits
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More..
#J-18808-Ljbffr