Hotel Front Desk Attendant
Myer Hotels, Branson, MO, United States
Hotel Front Desk Agent
The Holiday Inn Express on Green Mountain Drive is searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
This position would be second shift, 5 evenings a week, 2:00 pm to 10:00 pm.
Responsibilities
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Connect with the housekeeping department to ensure guest accommodations are ready
Field customer complaints when necessary
Qualifications
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Has experience answering telephone calls and troubleshooting stressful situations
Has previous experience or working knowledge of Microsoft Office and reservation management systems
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Compensation $15.55 per hour About Myer Hospitality
Myer Hospitality is a local family-owned business with over 50 years of experience in hospitality. We have a variety of tourism-related businesses in the Branson area. These include hotels, ticketing, media, and attractions. Our current and future team members strive to uphold five core values: Passion for serving others, Excellence in all we do, Teamwork, Integrity, and Family. Along with our Christian values, the core values focus us toward "Passionately Serving with Excellence" while "Delivering Award Winning Hospitality."
What We Offer:
Competitive pay and benefits package
Holiday pay for specified working holidays
Hotel discounts through the employee travel program
Supportive and team-oriented work environment
Opportunities for advancement and professional growth
The Holiday Inn Express on Green Mountain Drive is searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
This position would be second shift, 5 evenings a week, 2:00 pm to 10:00 pm.
Responsibilities
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Connect with the housekeeping department to ensure guest accommodations are ready
Field customer complaints when necessary
Qualifications
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Has experience answering telephone calls and troubleshooting stressful situations
Has previous experience or working knowledge of Microsoft Office and reservation management systems
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Compensation $15.55 per hour About Myer Hospitality
Myer Hospitality is a local family-owned business with over 50 years of experience in hospitality. We have a variety of tourism-related businesses in the Branson area. These include hotels, ticketing, media, and attractions. Our current and future team members strive to uphold five core values: Passion for serving others, Excellence in all we do, Teamwork, Integrity, and Family. Along with our Christian values, the core values focus us toward "Passionately Serving with Excellence" while "Delivering Award Winning Hospitality."
What We Offer:
Competitive pay and benefits package
Holiday pay for specified working holidays
Hotel discounts through the employee travel program
Supportive and team-oriented work environment
Opportunities for advancement and professional growth