Customer Service Assistant
Alphabe Insight, Columbus, OH, United States
Customer Service Assistant
At Horizon Point, we don't just create marketingwe go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help your business grow, engage your audience, and achieve success that lasts.
Job Description
Position Overview The Customer Service Assistant supports customer interactions by handling inquiries and ensuring a positive experience.
Key Responsibilities
Respond to customer inquiries via phone, email, or in person
Provide accurate information about products or services
Assist with orders, returns, and service requests
Resolve customer concerns or escalate issues when necessary
Maintain records of customer interactions
Qualifications
Strong verbal and written communication skills
Customer-focused mindset and problem-solving abilities
Basic computer skills
Ability to multitask
Team-oriented and reliable
Previous customer service experience is a plus but not required
Additional Information
Competitive salary with performance-based growth opportunities
Clear career progression and professional development support
Collaborative and supportive work environment
Skill-building opportunities across multiple areas of marketing
Access to ongoing training and development resources
Stable full-time position with long-term growth potential
At Horizon Point, we don't just create marketingwe go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help your business grow, engage your audience, and achieve success that lasts.
Job Description
Position Overview The Customer Service Assistant supports customer interactions by handling inquiries and ensuring a positive experience.
Key Responsibilities
Respond to customer inquiries via phone, email, or in person
Provide accurate information about products or services
Assist with orders, returns, and service requests
Resolve customer concerns or escalate issues when necessary
Maintain records of customer interactions
Qualifications
Strong verbal and written communication skills
Customer-focused mindset and problem-solving abilities
Basic computer skills
Ability to multitask
Team-oriented and reliable
Previous customer service experience is a plus but not required
Additional Information
Competitive salary with performance-based growth opportunities
Clear career progression and professional development support
Collaborative and supportive work environment
Skill-building opportunities across multiple areas of marketing
Access to ongoing training and development resources
Stable full-time position with long-term growth potential