Network Technician
Mass General Brigham, Salem, MA, United States
Site: Mass General Brigham Incorporated
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not‑for‑profit, we support patient care, research, teaching, and community service, striving to provide exceptional care.
We believe that high‑performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Does this position require Patient Care?
No
Job Summary
Responsible for managing and supporting a wide range of technical systems and equipment. Duties include transporting and setting up technical equipment, maintaining inventory, and ensuring secure and efficient operations. Provide technical support, troubleshoot issues, and offer guidance to peers to minimize disruptions and maintain productivity.
Essential Functions
Transport, set up, install, and decommission systems.
Perform tasks in accordance with layout diagrams and project schedules.
Run diagnostic tests on systems; troubleshoot and resolve any technical issues.
Assist customers as needed with technical issues related to computers, applications, or telecom.
Document issues and resolutions effectively and efficiently.
Provide professional, efficient, and effective customer service to the end‑user community, focused on routine matters.
Monitor and maintain inventory levels for equipment and accessories.
Qualifications
Education:
High School Diploma or Equivalent required.
Experience:
Customer service experience 0‑1 year required.
Knowledge, Skills and Abilities:
Ability to multitask and prioritize work demands.
Good interpersonal and communication skills.
General knowledge of desktop and laptop computers, printers, and other computing equipment.
Proficiency with associated technical systems and software.
Familiarity with Mac OS, Office 365, and common software applications, as well as phone systems.
Requires a valid drivers license and own transportation.
Working Conditions
M‑F 8:00 to 4:30
Onsite
Remote Type
Onsite
Work Location
81 Highland Avenue
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$19.81 - $28.30/Hourly
Grade
3
Compensation & Benefits
In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.
EEO Statement
0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
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Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not‑for‑profit, we support patient care, research, teaching, and community service, striving to provide exceptional care.
We believe that high‑performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Does this position require Patient Care?
No
Job Summary
Responsible for managing and supporting a wide range of technical systems and equipment. Duties include transporting and setting up technical equipment, maintaining inventory, and ensuring secure and efficient operations. Provide technical support, troubleshoot issues, and offer guidance to peers to minimize disruptions and maintain productivity.
Essential Functions
Transport, set up, install, and decommission systems.
Perform tasks in accordance with layout diagrams and project schedules.
Run diagnostic tests on systems; troubleshoot and resolve any technical issues.
Assist customers as needed with technical issues related to computers, applications, or telecom.
Document issues and resolutions effectively and efficiently.
Provide professional, efficient, and effective customer service to the end‑user community, focused on routine matters.
Monitor and maintain inventory levels for equipment and accessories.
Qualifications
Education:
High School Diploma or Equivalent required.
Experience:
Customer service experience 0‑1 year required.
Knowledge, Skills and Abilities:
Ability to multitask and prioritize work demands.
Good interpersonal and communication skills.
General knowledge of desktop and laptop computers, printers, and other computing equipment.
Proficiency with associated technical systems and software.
Familiarity with Mac OS, Office 365, and common software applications, as well as phone systems.
Requires a valid drivers license and own transportation.
Working Conditions
M‑F 8:00 to 4:30
Onsite
Remote Type
Onsite
Work Location
81 Highland Avenue
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$19.81 - $28.30/Hourly
Grade
3
Compensation & Benefits
In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.
EEO Statement
0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
#J-18808-Ljbffr