Italian Speaking Customer Service for High-End Coffee Machines - Work In Greece
Mercier Consultancy MD, Italy, NY, United States
Mercier Consultancy MD is excited to offer a unique opportunity for Italian Speaking Customer Service Representatives specializing in High‑End Coffee Machines, with the chance to work in beautiful Greece. This role is perfect for individuals who are passionate about premium coffee products and providing exceptional customer support. As a representative, you will assist Italian‑speaking customers with inquiries, technical support, and product information related to high‑end coffee machines.
Key Responsibilities
Respond to customer inquiries regarding high‑end coffee machines, including product features, usage, and maintenance, via phone, email, and chat in Italian
Provide technical support and troubleshooting assistance to ensure customers enjoy a premium coffee experience
Assist customers with warranty, repairs, and order processing
Resolve customer complaints professionally and efficiently to maintain high satisfaction levels
Document all interactions accurately in the CRM system for efficient follow‑up and record‑keeping
Collaborate with internal teams to continuously improve product support and customer service processes
Stay updated on product developments and coffee industry trends to provide knowledgeable assistance
Requirements
Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus
Previous experience in customer service, preferably in the electronics or premium appliance sector
Strong communication and interpersonal skills with a focus on delivering excellent customer experiences
Technical aptitude and problem‑solving skills related to high‑end appliance support
Excellent organizational skills and ability to handle multiple tasks in a fast‑paced environment
Familiarity with CRM software and customer support tools is desirable
Willingness to work flexible hours including weekends and holidays as required
Relocation to Greece is required for this position
Benefits
Competitive Monthly Salary
Fully Paid Relocation Package
2 Extra Salaries Per Year
Fully Paid Training
Health Insurance
And Much More
#J-18808-Ljbffr
Key Responsibilities
Respond to customer inquiries regarding high‑end coffee machines, including product features, usage, and maintenance, via phone, email, and chat in Italian
Provide technical support and troubleshooting assistance to ensure customers enjoy a premium coffee experience
Assist customers with warranty, repairs, and order processing
Resolve customer complaints professionally and efficiently to maintain high satisfaction levels
Document all interactions accurately in the CRM system for efficient follow‑up and record‑keeping
Collaborate with internal teams to continuously improve product support and customer service processes
Stay updated on product developments and coffee industry trends to provide knowledgeable assistance
Requirements
Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus
Previous experience in customer service, preferably in the electronics or premium appliance sector
Strong communication and interpersonal skills with a focus on delivering excellent customer experiences
Technical aptitude and problem‑solving skills related to high‑end appliance support
Excellent organizational skills and ability to handle multiple tasks in a fast‑paced environment
Familiarity with CRM software and customer support tools is desirable
Willingness to work flexible hours including weekends and holidays as required
Relocation to Greece is required for this position
Benefits
Competitive Monthly Salary
Fully Paid Relocation Package
2 Extra Salaries Per Year
Fully Paid Training
Health Insurance
And Much More
#J-18808-Ljbffr