Senior Service Manager
Palma NYC, New York, NY, United States
Job Title:
Senior Service Manager
Location:
West Village, New York City
Employment Type:
Full-Time
About the Role:
We are a refined, Italian restaurant in the West Village rooted in warm hospitality, thoughtful service, and a deep respect for tradition. We are seeking an experienced Senior Service Manager to lead our front-of-house operations with intention, consistency, and a strong sense of ownership. This role is ideal for a hospitality professional who thrives in a high-touch, detail‑oriented environment and is passionate about cultivating both guest experience and team excellence.
Key Responsibilities:
Oversee and elevate all daily front-of-house operations, ensuring seamless, polished service at every touchpoint
Lead, coach, and inspire the FOH team, setting clear expectations and holding accountability for performance and standards
Own staff scheduling, ensuring proper coverage, strategic labor management, and alignment with business needs
Drive hiring, training, and ongoing development of service staff, fostering a culture of professionalism and growth
Maintain an active presence on the floor during service, anticipating guest needs and resolving issues with discretion and care
Oversee the execution of private events and special occasions, ensuring a cohesive and elevated guest experience
Partner with ownership and leadership on service standards, operational improvements, and guest feedback initiatives
Ensure compliance with all health, safety, and labor regulations
Collaborate cross-functionally with kitchen and events teams to ensure alignment and execution
Qualifications:
3–5+ years of progressive front-of-house management experience in a full-service, high-standard restaurant
Proven leadership ability with a track record of developing strong teams
Experience with scheduling, labor management, and staffing strategy
Strong operational awareness with an eye for detail and consistency
Confident, composed, and solutions-driven under pressure
Experience with reservation and POS systems (Open Table, Salido or similar)
Availability to work nights, weekends, and holidays
Compensation & Benefits:
Salary: $76,000 – $82,000 (commensurate with experience)
Health, dental, and vision insurance
Paid time off
401(k) and commuter benefits
Performance-based bonus potential
Dining discounts
Equal Opportunity Employer:
We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any protected status.
#J-18808-Ljbffr
Senior Service Manager
Location:
West Village, New York City
Employment Type:
Full-Time
About the Role:
We are a refined, Italian restaurant in the West Village rooted in warm hospitality, thoughtful service, and a deep respect for tradition. We are seeking an experienced Senior Service Manager to lead our front-of-house operations with intention, consistency, and a strong sense of ownership. This role is ideal for a hospitality professional who thrives in a high-touch, detail‑oriented environment and is passionate about cultivating both guest experience and team excellence.
Key Responsibilities:
Oversee and elevate all daily front-of-house operations, ensuring seamless, polished service at every touchpoint
Lead, coach, and inspire the FOH team, setting clear expectations and holding accountability for performance and standards
Own staff scheduling, ensuring proper coverage, strategic labor management, and alignment with business needs
Drive hiring, training, and ongoing development of service staff, fostering a culture of professionalism and growth
Maintain an active presence on the floor during service, anticipating guest needs and resolving issues with discretion and care
Oversee the execution of private events and special occasions, ensuring a cohesive and elevated guest experience
Partner with ownership and leadership on service standards, operational improvements, and guest feedback initiatives
Ensure compliance with all health, safety, and labor regulations
Collaborate cross-functionally with kitchen and events teams to ensure alignment and execution
Qualifications:
3–5+ years of progressive front-of-house management experience in a full-service, high-standard restaurant
Proven leadership ability with a track record of developing strong teams
Experience with scheduling, labor management, and staffing strategy
Strong operational awareness with an eye for detail and consistency
Confident, composed, and solutions-driven under pressure
Experience with reservation and POS systems (Open Table, Salido or similar)
Availability to work nights, weekends, and holidays
Compensation & Benefits:
Salary: $76,000 – $82,000 (commensurate with experience)
Health, dental, and vision insurance
Paid time off
401(k) and commuter benefits
Performance-based bonus potential
Dining discounts
Equal Opportunity Employer:
We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any protected status.
#J-18808-Ljbffr