Meritage Pool - Attendant
Themeritageresort, Napa, CA, United States
The Meritage Resort & Spa, 875 Bordeaux Way, Napa, California, United States of America
Job Description
Position Summary
The Pool Attendant provides attentive, guest-focused service in a resort-style outdoor environment. This role is responsible for maintaining a clean, organized, and well-stocked pool area while assisting guests with seating, amenities, and recreational equipment. The Pool Attendant enhances the overall guest experience by anticipating needs, ensuring comfort, and supporting poolside food and beverage service.
Guest Service & Poolside Support
Greet guests warmly upon arrival and provide orientation to pool and recreation areas
Assist guests with lounge chairs, umbrellas, cabanas, daybeds, towels, and other amenities
Anticipate guest needs and provide prompt, courteous service while maintaining a professional demeanor
Answer general questions about the property, amenities, and services
Pool Area Setup & Maintenance
Maintain cleanliness of pool decks, lounge areas, cabanas, and equipment
Clean, sanitize, and reset chairs, tables, and equipment between guest use
Stock towels, linens, and amenities throughout the pool and service areas
Maintain organized and clean storage and linen areas
Dispose of trash and used linens in accordance with company procedures
Food & Beverage Support
Deliver food and beverages to guests in a timely and professional manner
Ensure all items meet presentation standards and guest specifications
Work collaboratively with Pool Servers and kitchen staff to support efficient service
Safety & Compliance
Follow all company safety policies and procedures, including use of PPE when required
Maintain awareness of pool safety and promptly report hazards or unsafe conditions
Ensure compliance with health, sanitation, and HAZMAT standards
Report maintenance issues, accidents, or safety concerns immediately
Guest Relations & Issue Resolution
Address guest concerns promptly within scope of authority; escalate when necessary
Report unusual incidents, missing items, or disruptive behavior to management or Security
Maintain reliable and punctual attendance in accordance with scheduling requirements
Additional Responsibilities
Retrieve, stock, and organize pool and recreation supplies
Clean assigned areas, including corridors and service spaces
Support team members and assist with additional duties as assigned
Qualifications
Previous experience in a pool, recreation, or hospitality environment preferred
Strong guest service and interpersonal skills
Ability to communicate effectively and maintain a professional, positive attitude
Ability to handle multiple tasks in a fast-paced, outdoor environment
Basic math and problem-solving skills
Ability to follow instructions and safety procedures
Requirements
Ability to work flexible schedules, including weekends and holidays
Ability to work outdoors for extended periods in varying weather conditions
Must maintain professional appearance and grooming standards
Food Handler’s Card and/or Responsible Beverage Service certification may be required (or ability to obtain within 30 days)
Physical & Work Environment Requirements
Prolonged standing and walking in indoor and outdoor environments
Frequent lifting, pushing, and pulling (up to 50 lbs occasionally)
Reaching, bending, stooping, and crouching regularly
Exposure to sun, heat, humidity, and varying weather conditions
Working on wet, slippery surfaces around pool areas
Exposure to noise, cleaning chemicals, and moving equipment
Disclaimer
This job description is not intended to be all-inclusive. Duties and responsibilities may be modified as needed to meet business needs. Management reserves the right to assign or reassign duties and provide reasonable accommodations where appropriate.
Equal Employment Opportunity Statement
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. In accordance with applicable federal, California state, and local laws, we do not discriminate against applicants or employees on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, sexual orientation, marital status, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, genetic information, military or veteran status, or any other characteristic protected by law. We provide reasonable accommodations to qualified individuals with disabilities and to employees with sincerely held religious beliefs, unless doing so would create an undue hardship.
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Job Description
Position Summary
The Pool Attendant provides attentive, guest-focused service in a resort-style outdoor environment. This role is responsible for maintaining a clean, organized, and well-stocked pool area while assisting guests with seating, amenities, and recreational equipment. The Pool Attendant enhances the overall guest experience by anticipating needs, ensuring comfort, and supporting poolside food and beverage service.
Guest Service & Poolside Support
Greet guests warmly upon arrival and provide orientation to pool and recreation areas
Assist guests with lounge chairs, umbrellas, cabanas, daybeds, towels, and other amenities
Anticipate guest needs and provide prompt, courteous service while maintaining a professional demeanor
Answer general questions about the property, amenities, and services
Pool Area Setup & Maintenance
Maintain cleanliness of pool decks, lounge areas, cabanas, and equipment
Clean, sanitize, and reset chairs, tables, and equipment between guest use
Stock towels, linens, and amenities throughout the pool and service areas
Maintain organized and clean storage and linen areas
Dispose of trash and used linens in accordance with company procedures
Food & Beverage Support
Deliver food and beverages to guests in a timely and professional manner
Ensure all items meet presentation standards and guest specifications
Work collaboratively with Pool Servers and kitchen staff to support efficient service
Safety & Compliance
Follow all company safety policies and procedures, including use of PPE when required
Maintain awareness of pool safety and promptly report hazards or unsafe conditions
Ensure compliance with health, sanitation, and HAZMAT standards
Report maintenance issues, accidents, or safety concerns immediately
Guest Relations & Issue Resolution
Address guest concerns promptly within scope of authority; escalate when necessary
Report unusual incidents, missing items, or disruptive behavior to management or Security
Maintain reliable and punctual attendance in accordance with scheduling requirements
Additional Responsibilities
Retrieve, stock, and organize pool and recreation supplies
Clean assigned areas, including corridors and service spaces
Support team members and assist with additional duties as assigned
Qualifications
Previous experience in a pool, recreation, or hospitality environment preferred
Strong guest service and interpersonal skills
Ability to communicate effectively and maintain a professional, positive attitude
Ability to handle multiple tasks in a fast-paced, outdoor environment
Basic math and problem-solving skills
Ability to follow instructions and safety procedures
Requirements
Ability to work flexible schedules, including weekends and holidays
Ability to work outdoors for extended periods in varying weather conditions
Must maintain professional appearance and grooming standards
Food Handler’s Card and/or Responsible Beverage Service certification may be required (or ability to obtain within 30 days)
Physical & Work Environment Requirements
Prolonged standing and walking in indoor and outdoor environments
Frequent lifting, pushing, and pulling (up to 50 lbs occasionally)
Reaching, bending, stooping, and crouching regularly
Exposure to sun, heat, humidity, and varying weather conditions
Working on wet, slippery surfaces around pool areas
Exposure to noise, cleaning chemicals, and moving equipment
Disclaimer
This job description is not intended to be all-inclusive. Duties and responsibilities may be modified as needed to meet business needs. Management reserves the right to assign or reassign duties and provide reasonable accommodations where appropriate.
Equal Employment Opportunity Statement
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. In accordance with applicable federal, California state, and local laws, we do not discriminate against applicants or employees on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, sexual orientation, marital status, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, genetic information, military or veteran status, or any other characteristic protected by law. We provide reasonable accommodations to qualified individuals with disabilities and to employees with sincerely held religious beliefs, unless doing so would create an undue hardship.
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