Strategic Workforce Scheduler — Call Center

Holiday Inn Club Vacations is seeking a Workforce Management Specialist to oversee scheduling for their Marketing Call Center. The role involves creating and modifying schedules using WFM software, ensuring adherence to attendance policies, and providing feedback on workforce metrics. The ideal candidate has a minimum of two years of experience in workforce management within a contact center, strong proficiency in Excel, and familiarity with GENESYS WFM. This position offers opportunities to contribute to operational efficiency and team performance.
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