Customer Service and Dispatch Coordinator
Memphis Ice Machine Co., Memphis, TN, United States
Memphis Ice is looking for a Customer Service Dispatch Coordinator to support our field service team. This role is focused on learning service dispatch, technician communication, and service workflow coordination. You’ll also assist with inbound calls and job booking as needed. This is a great opportunity for someone who wants to grow into dispatch or service coordination within a field service environment.
What Makes Us Great
Memphis Ice isn’t a call‑center environment — it’s a hands‑on service operation where teamwork actually matters. You’ll work closely with technicians, service coordinators, and customers to keep things moving and solve real‑world problems every day.
We’re a tight‑knit team that communicates, helps each other out, and gets things done
You’ll learn how a real field service operation works from the inside — not just answer phones
No two days are the same, and you won’t be stuck doing “busy work”
We believe in training, growth, and promoting from within
This is a great role for someone who wants more than “just a CSR job” and is interested in operations, logistics, and coordination
Compensation
The initial pay range for this role is $45,000 – $60,000
Total pay is a combination of base salary, team monthly performance bonuses and discretionary holiday bonuses
Benefits
Health, dental, vision and life insurance, 90% company funded
HSA account with $3,000 contributed by the company annually
401(k) retirement plan with 4% company match
Short‑term and long‑term disability insurance
Aflac supplemental insurance
Cell phone allowance
8 paid holidays per year
12–17 days of PTO per year depending on tenure
Location
Full‑time, in‑office in Memphis, TN
Responsibilities
Coordinate service schedules and communicate with field technicians
Manage inbound customer requests via email and chat
Follow up on unsold estimates and open service items
Keep job statuses, notes, and schedules accurate and up to date
Support preventative maintenance scheduling
Assist with answering inbound calls and booking service jobs when needed
Learning Objectives
Hands‑on training in service dispatch and technician coordination
Learn how to prioritize jobs and support a busy service schedule
Cross‑training in customer service and scheduling workflows
Clear growth path into Dispatcher or Service Coordinator roles
Qualifications
Strong communication and follow‑up skills
Organized, detail‑oriented, and comfortable multitasking
Ability to work with both customers and technicians
Comfortable using phones, email, chat, and scheduling software
Interest in service operations, logistics, or coordination roles
1–2 years of experience in a similar role is preferred but not required
If you like staying organized, talking to people, and being part of a team that keeps technicians rolling and customers happy, you’ll fit right in here.
#J-18808-Ljbffr
What Makes Us Great
Memphis Ice isn’t a call‑center environment — it’s a hands‑on service operation where teamwork actually matters. You’ll work closely with technicians, service coordinators, and customers to keep things moving and solve real‑world problems every day.
We’re a tight‑knit team that communicates, helps each other out, and gets things done
You’ll learn how a real field service operation works from the inside — not just answer phones
No two days are the same, and you won’t be stuck doing “busy work”
We believe in training, growth, and promoting from within
This is a great role for someone who wants more than “just a CSR job” and is interested in operations, logistics, and coordination
Compensation
The initial pay range for this role is $45,000 – $60,000
Total pay is a combination of base salary, team monthly performance bonuses and discretionary holiday bonuses
Benefits
Health, dental, vision and life insurance, 90% company funded
HSA account with $3,000 contributed by the company annually
401(k) retirement plan with 4% company match
Short‑term and long‑term disability insurance
Aflac supplemental insurance
Cell phone allowance
8 paid holidays per year
12–17 days of PTO per year depending on tenure
Location
Full‑time, in‑office in Memphis, TN
Responsibilities
Coordinate service schedules and communicate with field technicians
Manage inbound customer requests via email and chat
Follow up on unsold estimates and open service items
Keep job statuses, notes, and schedules accurate and up to date
Support preventative maintenance scheduling
Assist with answering inbound calls and booking service jobs when needed
Learning Objectives
Hands‑on training in service dispatch and technician coordination
Learn how to prioritize jobs and support a busy service schedule
Cross‑training in customer service and scheduling workflows
Clear growth path into Dispatcher or Service Coordinator roles
Qualifications
Strong communication and follow‑up skills
Organized, detail‑oriented, and comfortable multitasking
Ability to work with both customers and technicians
Comfortable using phones, email, chat, and scheduling software
Interest in service operations, logistics, or coordination roles
1–2 years of experience in a similar role is preferred but not required
If you like staying organized, talking to people, and being part of a team that keeps technicians rolling and customers happy, you’ll fit right in here.
#J-18808-Ljbffr