System Administrator Team Lead - MSP

We are a growing Managed Services Provider hiring a Level 2 Team Lead due to continued client growth. This role is ideal for someone who enjoys mentoring junior technicians while remaining hands‑on with escalations, networking, and cloud support in a fast‑paced MSP environment.
You will lead a small team of Level 1 technicians, help improve workflows and documentation, and play a key role in delivering excellent service to our clients.
Responsibilities

Lead and support a team of Level 1 technicians with daily ticket resolution and escalations
Troubleshoot complex issues across Windows, Microsoft 365, networking, and endpoints
Monitor ticket queues and ensure SLAs and client satisfaction are consistently met
Train and mentor junior technicians on troubleshooting and customer service best practices
Support LAN/WAN/Wi‑Fi connectivity, user onboarding/offboarding, and endpoint management
Create and maintain documentation and identify opportunities to improve workflows
Required Experience

3+ years of IT support experience
Experience working for a Managed Service Provider required
Strong troubleshooting skills with Windows, Microsoft 365, and networking fundamentals
Experience supporting cloud environments (Azure)
Experience mentoring, training, or leading junior technicians
Ability to manage priorities in a fast‑paced, ticket‑driven environment
Preferred Experience

Exposure to SLAs, queue management, or service desk operations
Certifications such as Network+, Security+, or Microsoft

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