Smart Buildings Service Coordinator
Siemens, Chicago, IL, United States
Job Family:
Buildings
Req ID:
491059
Our Service Coordinators coordinate the delivery of onsite and remote service activities for our customers from the initial demand creation through delivery and close-out. As a Service Coordinator, you ensure customer expectations and commitments are met for all services by scheduling and dispatching resources.
Responsibilities
Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
Act as primary point of contact for service customers to ensure expectations are met
Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
Schedule resources to support standard service agreements
Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work
Qualifications
Basic Qualifications:
Must have the ability to demonstrate organizational and interpersonal skills
The ability to read and understand customer service contracts
Experience with Microsoft Office and business software systems (e.g., SAP)
Verbal and written communication skills in English
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
High school diploma or state‑recognized GED
Preferred: Experience with service coordination in the building controls industry
Preferred: Associate degree
Preferred: Experience dispatching/scheduling field personnel/technicians
Preferred: Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus
Organization: Smart Infrastructure
Job Type: Full‑time
Category: SCM-Procurement / Supply Chain Logistics
Salary: $34,986 – $59,976
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences.
#J-18808-Ljbffr
Buildings
Req ID:
491059
Our Service Coordinators coordinate the delivery of onsite and remote service activities for our customers from the initial demand creation through delivery and close-out. As a Service Coordinator, you ensure customer expectations and commitments are met for all services by scheduling and dispatching resources.
Responsibilities
Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
Act as primary point of contact for service customers to ensure expectations are met
Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
Schedule resources to support standard service agreements
Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work
Qualifications
Basic Qualifications:
Must have the ability to demonstrate organizational and interpersonal skills
The ability to read and understand customer service contracts
Experience with Microsoft Office and business software systems (e.g., SAP)
Verbal and written communication skills in English
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
High school diploma or state‑recognized GED
Preferred: Experience with service coordination in the building controls industry
Preferred: Associate degree
Preferred: Experience dispatching/scheduling field personnel/technicians
Preferred: Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus
Organization: Smart Infrastructure
Job Type: Full‑time
Category: SCM-Procurement / Supply Chain Logistics
Salary: $34,986 – $59,976
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences.
#J-18808-Ljbffr