Senior Building Automation Service Coordinator / Dispatcher - Beltsville, MD
Siemens, Baltimore, MD, United States
Job Family:
Buildings
Req ID:
503903
Position Location:
This role is hybrid remote/in-office and supports our Beltsville, MD branch location, which serves customers throughout the greater D.C. area.
Responsibilities
Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
Act as primary point of contact for service customers to ensure expectations are met
Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
Schedule resources to support standard service agreements
Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
Evaluate time‑and‑material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
Provide support and assistance with training initiatives for Service Coordinators
Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work
Basic Qualifications
High school diploma or state‑recognized GED
Experience dispatching/scheduling field personnel/technicians
Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus
Must be able to demonstrate: The ability to read and understand customer service contracts
Organizational and interpersonal skills
Experience using Microsoft Office and business software systems (e.g., SAP)
Must be willing and able to work a Hybrid work environment Monday - Friday (3 days in the office, 2 days remotely) after completing training full‑time in the office 5 days a week (Monday-Friday), approximately 2 months initially.
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications
Associate degree
EEO Statement
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.
Benefits
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $44,696 - $76,622 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Additional Information
Organization:
Smart Infrastructure
Job Type:
Full‑time
Category:
SCM‑Procurement / Supply Chain Logistics
#J-18808-Ljbffr
Buildings
Req ID:
503903
Position Location:
This role is hybrid remote/in-office and supports our Beltsville, MD branch location, which serves customers throughout the greater D.C. area.
Responsibilities
Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
Act as primary point of contact for service customers to ensure expectations are met
Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
Schedule resources to support standard service agreements
Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
Evaluate time‑and‑material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
Provide support and assistance with training initiatives for Service Coordinators
Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work
Basic Qualifications
High school diploma or state‑recognized GED
Experience dispatching/scheduling field personnel/technicians
Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus
Must be able to demonstrate: The ability to read and understand customer service contracts
Organizational and interpersonal skills
Experience using Microsoft Office and business software systems (e.g., SAP)
Must be willing and able to work a Hybrid work environment Monday - Friday (3 days in the office, 2 days remotely) after completing training full‑time in the office 5 days a week (Monday-Friday), approximately 2 months initially.
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications
Associate degree
EEO Statement
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.
Benefits
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $44,696 - $76,622 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Additional Information
Organization:
Smart Infrastructure
Job Type:
Full‑time
Category:
SCM‑Procurement / Supply Chain Logistics
#J-18808-Ljbffr