Smart Buildings Service Coordinator
Siemens, Milwaukee, WI, United States
Service Coordinator – Smart Buildings
At Siemens, we coordinate the delivery of onsite and remote service activities for our customers from the initial demand creation through delivery and close‑out. As a Service Coordinator, you ensure customer expectations and commitments are met for all services by scheduling and dispatching resources.
Our Smart Buildings help create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.
Responsibilities
Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center.
Act as primary point of contact for service customers to ensure expectations are met.
Handle incoming service requests via phone or email, creating service work orders and scheduling or dispatching personnel.
Schedule resources to support standard service agreements.
Make decisions regarding the scheduling and movement of resources and materials based on the nature of service calls, urgency, contractual obligation, and availability.
Order and track parts and subcontractors to support maintenance plans and service calls using the service platform.
Evaluate time‑and‑material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices.
Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work.
Basic Qualifications
Ability to demonstrate:
Organizational and interpersonal skills.
The ability to read and understand customer service contracts.
Experience with Microsoft Office and business software systems (e.g., SAP).
Verbal and written communication skills in English.
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
High school diploma or state‑recognized GED.
Preferred Qualifications
Experience with service coordination in the building controls industry.
Associate degree.
Experience dispatching/scheduling field personnel/technicians.
Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry.
Commitment to Equity and Inclusion
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #Zone3-EREF #VeteranCareers #TransitioningServiceMember #MilitarySpouse
Salary
$34,986 – $59,976
#J-18808-Ljbffr
At Siemens, we coordinate the delivery of onsite and remote service activities for our customers from the initial demand creation through delivery and close‑out. As a Service Coordinator, you ensure customer expectations and commitments are met for all services by scheduling and dispatching resources.
Our Smart Buildings help create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.
Responsibilities
Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center.
Act as primary point of contact for service customers to ensure expectations are met.
Handle incoming service requests via phone or email, creating service work orders and scheduling or dispatching personnel.
Schedule resources to support standard service agreements.
Make decisions regarding the scheduling and movement of resources and materials based on the nature of service calls, urgency, contractual obligation, and availability.
Order and track parts and subcontractors to support maintenance plans and service calls using the service platform.
Evaluate time‑and‑material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices.
Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work.
Basic Qualifications
Ability to demonstrate:
Organizational and interpersonal skills.
The ability to read and understand customer service contracts.
Experience with Microsoft Office and business software systems (e.g., SAP).
Verbal and written communication skills in English.
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
High school diploma or state‑recognized GED.
Preferred Qualifications
Experience with service coordination in the building controls industry.
Associate degree.
Experience dispatching/scheduling field personnel/technicians.
Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry.
Commitment to Equity and Inclusion
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #Zone3-EREF #VeteranCareers #TransitioningServiceMember #MilitarySpouse
Salary
$34,986 – $59,976
#J-18808-Ljbffr