Customer Advocate I
Healthfundsolutions, Orlando, FL, United States
Description
Reporting to the Call Center Manager, the Customer Advocate will perform a wide range of administrative and office support activities for our corporate office.
Benefits
Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability
Critical Illness & Accident Plans
401(k) with up to 4% employer match
Responsibilities
Answering phones, taking messages, and placing call transfers
Making outbound calls using scripting
Required to screen patients for financial and medical criteria
Enter all information in our system database
Insurance review for deductibles, copays, coinsurance and out of pocket max (as needed)
Stay current on all new policies and procedures
Assist with other administrative duties specific to facilities per business needs as assigned
May require occasional evenings and weekends
Other duties as assigned
Requirements
High School Diploma or equivalent required
Minimum one (1) year of customer service experience (call center environment)
Excellent communication skills- written and verbal
Planning and organizing skills
Attention to detail and accuracy
High level of professionalism and customer service excellence
Competent in Microsoft Office applications including Word, Excel, Outlook Mail, and Teams
Physical Abilities
While performing the duties of this job
Ability to sit for long periods of time entering data into the computer
Ability to occasionally lift up to 10 pounds
Ability to concentrate and stay on task for long periods of time
NOTE: This job description is not intended to be all-inclusive. Employee may perform other duties as required to meet the ongoing needs of the organization.
All candidates must successfully pass a national background check and a 12-panel drug screening. HealthFund Solutions is a drug-free workplace.
We are an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
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Reporting to the Call Center Manager, the Customer Advocate will perform a wide range of administrative and office support activities for our corporate office.
Benefits
Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability
Critical Illness & Accident Plans
401(k) with up to 4% employer match
Responsibilities
Answering phones, taking messages, and placing call transfers
Making outbound calls using scripting
Required to screen patients for financial and medical criteria
Enter all information in our system database
Insurance review for deductibles, copays, coinsurance and out of pocket max (as needed)
Stay current on all new policies and procedures
Assist with other administrative duties specific to facilities per business needs as assigned
May require occasional evenings and weekends
Other duties as assigned
Requirements
High School Diploma or equivalent required
Minimum one (1) year of customer service experience (call center environment)
Excellent communication skills- written and verbal
Planning and organizing skills
Attention to detail and accuracy
High level of professionalism and customer service excellence
Competent in Microsoft Office applications including Word, Excel, Outlook Mail, and Teams
Physical Abilities
While performing the duties of this job
Ability to sit for long periods of time entering data into the computer
Ability to occasionally lift up to 10 pounds
Ability to concentrate and stay on task for long periods of time
NOTE: This job description is not intended to be all-inclusive. Employee may perform other duties as required to meet the ongoing needs of the organization.
All candidates must successfully pass a national background check and a 12-panel drug screening. HealthFund Solutions is a drug-free workplace.
We are an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
#J-18808-Ljbffr