Field Service Technician I - Power System
Ring Power Cat, Orlando, FL, United States
Primary Job Role
Conduct all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations; wear proper personal protective equipment.
Attend and successfully complete required technician training classes.
Maintain the necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer’s specifications.
Diagnose and perform designated repairs on customer or company-owned equipment, including mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
Work in a neat and orderly fashion, constantly looking for ways to improve methods of work, work area and safety standards.
Inspect components to ensure maximum parts are reused to control repair costs; complete required documentation using appropriate software to record repairs performed and account for repair times.
Monitor job expenses versus repair estimates and inform supervisor of any cost overruns before completion.
Approach work positively, maintain conduct supportive of the team, set a standard for others, contribute to team efforts by completing tasks on time while maintaining safety and quality expectations, train and/or mentor others, and assume supervisor’s position temporarily as necessary.
Perform other duties as assigned.
Essential Job Competencies
Safety
– fully supports, encourages and follows safe work behavior, considering safety paramount.
Job Specific Skills
– demonstrates depth and mastery of job knowledge and skills; applies them effectively to resolve challenges.
Communication
– uses active listening, conveys information clearly, provides feedback, and keeps stakeholders informed.
Information Gathering
– checks appropriate sources, obtains high-quality relevant information, verifies accuracy, documents and organizes sources.
Takes Initiative
– resolves issues independently, seeks perspectives, makes timely decisions, and facilitates change when necessary.
Results Oriented
– drives urgency, focuses on tasks, identifies efficient methods to achieve results despite obstacles.
Adaptability
– adapts to changing needs, recovers quickly, and embraces new approaches.
Credibility
– is responsible, reliable, trustworthy, follows instructions, maintains commitments.
Personal Development
– takes responsibility for learning, seeks growth opportunities, and obtains developmental opportunities proactively.
Education & Experience
High School diploma or GED (Formal Education).
5‑6 years of relevant experience.
Valid Driver’s License.
Successfully completed all required training curriculum to be designated Service Field Tech I.
Ability to understand written material and communicate orally and in writing with employees and customers.
Not Required But Highly Desired Criteria
Proficiency in computer use, Microsoft Office products and relevant dealer software programs.
Updating of Knowledge
Job requirements frequently change; re‑training occurs at least once per year.
Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness
Problem Solving
– requires complex problem‑solving skills in a dynamic environment; independent research and analysis are routine.
Creativity
– encourages new approaches to carry out daily activities.
Autonomy
– work is not regularly monitored; use of discretion in how work is done, prioritization, and decision making is encouraged.
Working Environment
Stress Load
– regular exposure to stresses (20‑80% of the time).
Workload Fluctuation
– job frequently involves changes in priorities, complexity and/or quantity of work.
Work Schedule
– scheduled during regular business hours with frequent requirements to work nights, holidays and weekends.
Organizational Impact
A person’s performance has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.
Supervisory Responsibility
Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team).
Physical Demands
F Climbing
O Balancing
O Stooping
F Kneeling
F Crouching
F Crawling
F Reaching
C Standing
F Sitting
F Walking
F Feeling
F Fingering
F Grasping
F Repetitive Motion
F Talking
F Hearing
F Pushing – Up to 25 lbs.
F Pulling – Up to 25 lbs.
F Lifting – Up to 25 lbs.
O Pushing – 26‑50 lbs
O Pulling – 26‑50 lbs.
F Lifting – 26‑50 lbs.
O Pushing – Over 50 lbs.
O Pulling – Over 50 lbs.
O Lifting – Over 50 lbs.
Environmental Conditions
O Inside conditions – protection from weather but not necessarily from temperature change.
F Outside environmental conditions – no effective protection from weather.
O Extreme cold – temperatures below 32 degrees for periods of more than one hour.
F Extreme heat – temperatures above 100 degrees for periods of more than one hour.
F Noise sufficient to cause the worker to shout to be heard above the ambient noise level.
F Vibration – exposure to oscillating movements of the extremities of whole body.
F Hazards – includes a variety of physical conditions (e.g., proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals).
F Atmospheric conditions – one or more of the following conditions that affect the respiratory system or the skin (fumes, odors, dust, mists, gases or poor ventilation).
F Oils – air and/or skin exposure to oils and other cutting fluids.
O Air particulates / contaminants – worker is required to wear respirator.
RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER
#J-18808-Ljbffr
Conduct all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations; wear proper personal protective equipment.
Attend and successfully complete required technician training classes.
Maintain the necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer’s specifications.
Diagnose and perform designated repairs on customer or company-owned equipment, including mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
Work in a neat and orderly fashion, constantly looking for ways to improve methods of work, work area and safety standards.
Inspect components to ensure maximum parts are reused to control repair costs; complete required documentation using appropriate software to record repairs performed and account for repair times.
Monitor job expenses versus repair estimates and inform supervisor of any cost overruns before completion.
Approach work positively, maintain conduct supportive of the team, set a standard for others, contribute to team efforts by completing tasks on time while maintaining safety and quality expectations, train and/or mentor others, and assume supervisor’s position temporarily as necessary.
Perform other duties as assigned.
Essential Job Competencies
Safety
– fully supports, encourages and follows safe work behavior, considering safety paramount.
Job Specific Skills
– demonstrates depth and mastery of job knowledge and skills; applies them effectively to resolve challenges.
Communication
– uses active listening, conveys information clearly, provides feedback, and keeps stakeholders informed.
Information Gathering
– checks appropriate sources, obtains high-quality relevant information, verifies accuracy, documents and organizes sources.
Takes Initiative
– resolves issues independently, seeks perspectives, makes timely decisions, and facilitates change when necessary.
Results Oriented
– drives urgency, focuses on tasks, identifies efficient methods to achieve results despite obstacles.
Adaptability
– adapts to changing needs, recovers quickly, and embraces new approaches.
Credibility
– is responsible, reliable, trustworthy, follows instructions, maintains commitments.
Personal Development
– takes responsibility for learning, seeks growth opportunities, and obtains developmental opportunities proactively.
Education & Experience
High School diploma or GED (Formal Education).
5‑6 years of relevant experience.
Valid Driver’s License.
Successfully completed all required training curriculum to be designated Service Field Tech I.
Ability to understand written material and communicate orally and in writing with employees and customers.
Not Required But Highly Desired Criteria
Proficiency in computer use, Microsoft Office products and relevant dealer software programs.
Updating of Knowledge
Job requirements frequently change; re‑training occurs at least once per year.
Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness
Problem Solving
– requires complex problem‑solving skills in a dynamic environment; independent research and analysis are routine.
Creativity
– encourages new approaches to carry out daily activities.
Autonomy
– work is not regularly monitored; use of discretion in how work is done, prioritization, and decision making is encouraged.
Working Environment
Stress Load
– regular exposure to stresses (20‑80% of the time).
Workload Fluctuation
– job frequently involves changes in priorities, complexity and/or quantity of work.
Work Schedule
– scheduled during regular business hours with frequent requirements to work nights, holidays and weekends.
Organizational Impact
A person’s performance has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.
Supervisory Responsibility
Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team).
Physical Demands
F Climbing
O Balancing
O Stooping
F Kneeling
F Crouching
F Crawling
F Reaching
C Standing
F Sitting
F Walking
F Feeling
F Fingering
F Grasping
F Repetitive Motion
F Talking
F Hearing
F Pushing – Up to 25 lbs.
F Pulling – Up to 25 lbs.
F Lifting – Up to 25 lbs.
O Pushing – 26‑50 lbs
O Pulling – 26‑50 lbs.
F Lifting – 26‑50 lbs.
O Pushing – Over 50 lbs.
O Pulling – Over 50 lbs.
O Lifting – Over 50 lbs.
Environmental Conditions
O Inside conditions – protection from weather but not necessarily from temperature change.
F Outside environmental conditions – no effective protection from weather.
O Extreme cold – temperatures below 32 degrees for periods of more than one hour.
F Extreme heat – temperatures above 100 degrees for periods of more than one hour.
F Noise sufficient to cause the worker to shout to be heard above the ambient noise level.
F Vibration – exposure to oscillating movements of the extremities of whole body.
F Hazards – includes a variety of physical conditions (e.g., proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals).
F Atmospheric conditions – one or more of the following conditions that affect the respiratory system or the skin (fumes, odors, dust, mists, gases or poor ventilation).
F Oils – air and/or skin exposure to oils and other cutting fluids.
O Air particulates / contaminants – worker is required to wear respirator.
RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER
#J-18808-Ljbffr