Customer Service Clerk
R+L Carriers, Tallahassee, FL, United States
Customer Service Clerk
Starting at $18.76/hr.
Full-Time, Monday - Friday, 7:30am - 4pm.
Job Description
Responsible for maintaining a positive relationship with customers, assisting customers and R & L employees in tracking and monitoring freight movement. Performs daily freight tracing with customers, assists other terminals with freight-related issues, and performs related duties as assigned. Utilizes customer retention techniques to ensure customers feel valued and listened to, resolves issues, and promotes company goals.
Responsibilities
Maintain positive customer relationships.
Track and monitor freight movement.
Perform daily freight tracing with customers.
Assist other terminals with freight-related issues.
Resolve customer issues and promote company objectives.
Requirements
Strong communication/telephone skills.
Ability to work in a fast-paced environment.
Strong critical thinking skills.
Ability to deal with potentially stressful situations.
General office and customer service experience.
Basic knowledge of Windows, Outlook, and other Microsoft products.
Typing speed of 30+ WPM.
Preferred
2+ years of experience as a clerk or similar role in a fast-paced environment.
Freight logistics experience.
Benefits
Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at exclusive employee resorts in Daytona Beach, FL; Big Bear Lake, CA; Pigeon Forge, TN; and Ocean Isle Beach, NC.
About Us
R+L Carriers is a family owned, privately held transportation company founded in 1965. We deliver customers superior service through efficient administration and innovative thinking, treating employees and customers with respect and honesty. Our employees directly contribute to the company’s growth and success.
Equal Employment Opportunity
R+L Carriers and its subsidiary companies provide equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. Reasonable accommodations are available upon request.
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Starting at $18.76/hr.
Full-Time, Monday - Friday, 7:30am - 4pm.
Job Description
Responsible for maintaining a positive relationship with customers, assisting customers and R & L employees in tracking and monitoring freight movement. Performs daily freight tracing with customers, assists other terminals with freight-related issues, and performs related duties as assigned. Utilizes customer retention techniques to ensure customers feel valued and listened to, resolves issues, and promotes company goals.
Responsibilities
Maintain positive customer relationships.
Track and monitor freight movement.
Perform daily freight tracing with customers.
Assist other terminals with freight-related issues.
Resolve customer issues and promote company objectives.
Requirements
Strong communication/telephone skills.
Ability to work in a fast-paced environment.
Strong critical thinking skills.
Ability to deal with potentially stressful situations.
General office and customer service experience.
Basic knowledge of Windows, Outlook, and other Microsoft products.
Typing speed of 30+ WPM.
Preferred
2+ years of experience as a clerk or similar role in a fast-paced environment.
Freight logistics experience.
Benefits
Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at exclusive employee resorts in Daytona Beach, FL; Big Bear Lake, CA; Pigeon Forge, TN; and Ocean Isle Beach, NC.
About Us
R+L Carriers is a family owned, privately held transportation company founded in 1965. We deliver customers superior service through efficient administration and innovative thinking, treating employees and customers with respect and honesty. Our employees directly contribute to the company’s growth and success.
Equal Employment Opportunity
R+L Carriers and its subsidiary companies provide equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. Reasonable accommodations are available upon request.
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