HR Dispatcher
Addison Group, New York, NY, United States
Job Title
HR Dispatcher
Location
Long Island City, NY
Industry
Facilities Management
Pay
$23 – $25 / Hour (depending on experience)
Benefits
This position is eligible for medical, dental, vision, and 401(k).
About Our Client
Addison Group is partnering with our client, a facilities services organization that supports a wide range of commercial and institutional environments. Their teams help maintain daily operations by providing cleaning, maintenance, and workforce support services to ensure safe and efficient workplaces.
Job Description
The HR Dispatcher will support workforce coordination and HR operations by managing staffing coverage needs across multiple job sites. This role plays a critical part in ensuring proper staffing levels, responding to real-time changes, and supporting administrative HR functions in a fast-paced environment.
Key Responsibilities
Manage incoming calls and communications for the operations team in a professional and timely manner
Track employee attendance, absences, and time-off requests, and arrange coverage as needed
Assign temporary or replacement staff to ensure uninterrupted operations across sites
Communicate staffing updates clearly with field teams and internal stakeholders
Support offboarding processes, including collecting company-issued materials
Monitor temporary staff performance and elevate concerns when appropriate
Maintain and update staffing lists, schedules, and internal records
Investigate and help resolve timekeeping discrepancies in coordination with payroll and operations
Assist with payroll-related processes such as check distribution and tracking
Review staffing and payroll-related reports to ensure accurate employee classifications and coverage
Support resolution of payroll inquiries, including stop payment requests when necessary
Collaborate with HR and payroll teams to ensure compliance with company policies and procedures
Provide additional administrative and operational support as needed
Qualifications
Bilingual in Spanish required
2+ years of experience in a call center, HR support, or administrative role
Basic understanding of HR practices, staffing coordination, and employee support functions
Technical Skills
Proficiency in Microsoft Excel, particularly for tracking and reporting
Soft Skills
Comfortable working in a high-volume environment (calls and emails daily)
Strong attention to detail and organizational skills
Ability to stay composed and effective under pressure
Clear and professional communication skills
Education
High school diploma required
Bachelor’s degree preferred
Additional Details
Fully onsite role
High-volume environment supporting multiple locations
Frequent interaction with operations, payroll, and HR teams
Perks
Opportunity to work in a fast-paced, team-oriented environment
Exposure to HR operations and workforce coordination
Competitive hourly pay with benefits eligibility through Addison Group
Equal Opportunity Employer
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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HR Dispatcher
Location
Long Island City, NY
Industry
Facilities Management
Pay
$23 – $25 / Hour (depending on experience)
Benefits
This position is eligible for medical, dental, vision, and 401(k).
About Our Client
Addison Group is partnering with our client, a facilities services organization that supports a wide range of commercial and institutional environments. Their teams help maintain daily operations by providing cleaning, maintenance, and workforce support services to ensure safe and efficient workplaces.
Job Description
The HR Dispatcher will support workforce coordination and HR operations by managing staffing coverage needs across multiple job sites. This role plays a critical part in ensuring proper staffing levels, responding to real-time changes, and supporting administrative HR functions in a fast-paced environment.
Key Responsibilities
Manage incoming calls and communications for the operations team in a professional and timely manner
Track employee attendance, absences, and time-off requests, and arrange coverage as needed
Assign temporary or replacement staff to ensure uninterrupted operations across sites
Communicate staffing updates clearly with field teams and internal stakeholders
Support offboarding processes, including collecting company-issued materials
Monitor temporary staff performance and elevate concerns when appropriate
Maintain and update staffing lists, schedules, and internal records
Investigate and help resolve timekeeping discrepancies in coordination with payroll and operations
Assist with payroll-related processes such as check distribution and tracking
Review staffing and payroll-related reports to ensure accurate employee classifications and coverage
Support resolution of payroll inquiries, including stop payment requests when necessary
Collaborate with HR and payroll teams to ensure compliance with company policies and procedures
Provide additional administrative and operational support as needed
Qualifications
Bilingual in Spanish required
2+ years of experience in a call center, HR support, or administrative role
Basic understanding of HR practices, staffing coordination, and employee support functions
Technical Skills
Proficiency in Microsoft Excel, particularly for tracking and reporting
Soft Skills
Comfortable working in a high-volume environment (calls and emails daily)
Strong attention to detail and organizational skills
Ability to stay composed and effective under pressure
Clear and professional communication skills
Education
High school diploma required
Bachelor’s degree preferred
Additional Details
Fully onsite role
High-volume environment supporting multiple locations
Frequent interaction with operations, payroll, and HR teams
Perks
Opportunity to work in a fast-paced, team-oriented environment
Exposure to HR operations and workforce coordination
Competitive hourly pay with benefits eligibility through Addison Group
Equal Opportunity Employer
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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