IT/GIS Systems Specialist Journey
King County, Renton, WA, United States
King County Elections (KCE) manages voter registrations and elections for more than 1.4 million voters in King County. KCE's mission is to conduct accessible, secure, and accurate elections.
Responsibilities
Provide Tier 1 and Tier 2 end‑user support for Elections staff, including Windows/iOS troubleshooting, peripherals, software, and connectivity issues.
Support device lifecycle management: inventory tracking, equipment preparation, receiving, testing laptops, printers, scanners, docks, and coordinating replacement cycles.
Implement and maintain assigned IT systems; diagnose and resolve hardware, software, connectivity, and network support issues, escalating when appropriate.
Create, modify, and maintain user accounts in Active Directory and VoteWA; support onboarding/offboarding processes and manage licensing workflows.
Support device imaging and configuration, including annual laptop imaging and maintaining standard desktop environments.
Maintain and support A/V and conference‑room technologies, livestreaming equipment, projectors, screens, and public meeting spaces used for canvassing boards.
Provide field technology support for Vote Centers, including equipment prep, deployment, onsite/remote troubleshooting, and coordination of supplies.
Monitor and maintain operational technologies, including update cycles, peripheral management, and routine technical maintenance.
Maintain accurate and easily‑referenceable hardware, software, and system inventories.
Document system changes, updates, and procedures.
Support continuous improvement and modernization efforts of IT applications.
Other duties as assigned.
Support the maintenance of Elections’ spatial datasets, map production, and geographic workflows required for ballot production, precinct updates, and election planning.
Perform spatial analysis, data QA/QC, geoprocessing, and intermediate‑level GIS analysis to support internal customers and Elections program areas.
Interpret and plot legal descriptions, address discrepancies between GIS data and the Election Management System, and maintain precinct and district layers.
Produce maps and cartographic displays using ArcGIS Pro, ArcGIS Online, and King County GIS standards for Elections operations and public information needs.
Support integration of GIS with operational technologies (e.g., Drop Boxes, Vote Center siting, routing, jurisdictional boundaries, field operations) and modernization efforts for GIS‑related applications.
Create and maintain metadata, documentation, runbooks, and training materials for GIS workflows and tools.
Other duties as assigned.
Required Qualifications
Demonstrated skill and experience with end‑user IT and/or GIS technical support in a production or operational environment.
Foundational GIS skills including spatial data maintenance, map production, geoprocessing, and familiarity with ArcGIS Pro or comparable desktop GIS tools.
Demonstrated experience supporting the planning and implementation of projects that add, modify, or enhance systems, processes, or applications.
Strong analytical, troubleshooting, and problem‑solving skills; attention to detail; ability to follow established procedures and documentation practices.
Demonstrated ability to work collaboratively with diverse teams, communicate clearly with technical and non‑technical users, and manage workload under strict deadlines (especially during elections).
Preferred Qualifications
Experience with advanced or enterprise‑level GIS tools, ArcGIS Enterprise, ArcGIS Online administration, or deeper spatial data skills.
Experience in production, operational, or field‑based technical support environments (e.g., remote sites, equipment deployment).
Experience with scripting, automation, or project management supporting IT or GIS workflows.
Experience working in elections, election technology, government operations, or other high‑volume, high‑accuracy environments.
Employees must reside in Washington state and within a reasonable distance to the King County worksite. A valid Washington State Driver’s License is required to operate County vehicles.
King County is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
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Responsibilities
Provide Tier 1 and Tier 2 end‑user support for Elections staff, including Windows/iOS troubleshooting, peripherals, software, and connectivity issues.
Support device lifecycle management: inventory tracking, equipment preparation, receiving, testing laptops, printers, scanners, docks, and coordinating replacement cycles.
Implement and maintain assigned IT systems; diagnose and resolve hardware, software, connectivity, and network support issues, escalating when appropriate.
Create, modify, and maintain user accounts in Active Directory and VoteWA; support onboarding/offboarding processes and manage licensing workflows.
Support device imaging and configuration, including annual laptop imaging and maintaining standard desktop environments.
Maintain and support A/V and conference‑room technologies, livestreaming equipment, projectors, screens, and public meeting spaces used for canvassing boards.
Provide field technology support for Vote Centers, including equipment prep, deployment, onsite/remote troubleshooting, and coordination of supplies.
Monitor and maintain operational technologies, including update cycles, peripheral management, and routine technical maintenance.
Maintain accurate and easily‑referenceable hardware, software, and system inventories.
Document system changes, updates, and procedures.
Support continuous improvement and modernization efforts of IT applications.
Other duties as assigned.
Support the maintenance of Elections’ spatial datasets, map production, and geographic workflows required for ballot production, precinct updates, and election planning.
Perform spatial analysis, data QA/QC, geoprocessing, and intermediate‑level GIS analysis to support internal customers and Elections program areas.
Interpret and plot legal descriptions, address discrepancies between GIS data and the Election Management System, and maintain precinct and district layers.
Produce maps and cartographic displays using ArcGIS Pro, ArcGIS Online, and King County GIS standards for Elections operations and public information needs.
Support integration of GIS with operational technologies (e.g., Drop Boxes, Vote Center siting, routing, jurisdictional boundaries, field operations) and modernization efforts for GIS‑related applications.
Create and maintain metadata, documentation, runbooks, and training materials for GIS workflows and tools.
Other duties as assigned.
Required Qualifications
Demonstrated skill and experience with end‑user IT and/or GIS technical support in a production or operational environment.
Foundational GIS skills including spatial data maintenance, map production, geoprocessing, and familiarity with ArcGIS Pro or comparable desktop GIS tools.
Demonstrated experience supporting the planning and implementation of projects that add, modify, or enhance systems, processes, or applications.
Strong analytical, troubleshooting, and problem‑solving skills; attention to detail; ability to follow established procedures and documentation practices.
Demonstrated ability to work collaboratively with diverse teams, communicate clearly with technical and non‑technical users, and manage workload under strict deadlines (especially during elections).
Preferred Qualifications
Experience with advanced or enterprise‑level GIS tools, ArcGIS Enterprise, ArcGIS Online administration, or deeper spatial data skills.
Experience in production, operational, or field‑based technical support environments (e.g., remote sites, equipment deployment).
Experience with scripting, automation, or project management supporting IT or GIS workflows.
Experience working in elections, election technology, government operations, or other high‑volume, high‑accuracy environments.
Employees must reside in Washington state and within a reasonable distance to the King County worksite. A valid Washington State Driver’s License is required to operate County vehicles.
King County is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
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