Information Technology Technician I
Science and Engineering Services, LLC, Columbia, MD, United States
The Information Technology (IT) Technician I provides the first level of support to users of SES IT equipment located onsite and offsite.
Good customer service skills
Clear and concise communication skills
Possesses basic knowledge of IT industry practices and standards
Working under close supervision, assists with solving routine problems identified to the Help Desk
Install Windows OS, drivers and applications to bare metal systems in preparation for SES configurations to be applied
Conducts installation and maintenance of systems/equipment, and provides associated training to customer personnel
Diagnose, isolate, and correct problems to component level to restore system's functions
Communicates with users and other technicians to ensure problems are resolved in a timely manner
Updates required documentation in accordance with SES practice or procedure
Other duties as assigned
Education
Associate Degree in computer related field
Experience
0-2 years IT support experience
Any combination of education/experience may be substituted for job requirements at the recommendation of the hiring manager and approval of the COO and CEO.
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Good customer service skills
Clear and concise communication skills
Possesses basic knowledge of IT industry practices and standards
Working under close supervision, assists with solving routine problems identified to the Help Desk
Install Windows OS, drivers and applications to bare metal systems in preparation for SES configurations to be applied
Conducts installation and maintenance of systems/equipment, and provides associated training to customer personnel
Diagnose, isolate, and correct problems to component level to restore system's functions
Communicates with users and other technicians to ensure problems are resolved in a timely manner
Updates required documentation in accordance with SES practice or procedure
Other duties as assigned
Education
Associate Degree in computer related field
Experience
0-2 years IT support experience
Any combination of education/experience may be substituted for job requirements at the recommendation of the hiring manager and approval of the COO and CEO.
#J-18808-Ljbffr