Information Technology Technician I

Information Technology Technician I

Location

US-MD-Columbia

ID

2026-1431

Category

Maryland

Position Type

Full-Time

Remote

No

Location : Postal Code

21046

Location : Address

6992 Columbia Gateway Drive

Overview

The Information Technology (IT) Technician I provides the first level of support to users of SES IT equipment located onsite and offsite.
Responsibilities

Good customer service skills

Clear and concise communication skills
Possesses basic knowledge of IT industry practices and standards
Working under close supervision, assists with solving routine problems identified to the Help Desk
Install Windows OS, drivers and applications to bare metal systems in preparation for SES configurations to be applied
Conducts installation and maintenance of systems/equipment, and provides associated training to customer personnel
Diagnose, isolate, and correct problems to component level to restore system's functions
Communicates with users and other technicians to ensure problems are resolved in a timely manner
Updates required documentation in according to SES practice or procedure
Other duties as assigned

Qualifications

Education:
Associate Degree in computer related field
Experience:
0-2 years IT support experience
Any combination of education/experience may be substituted for job requirements at the recommendation of the hiring manager and approval of the COO and CEO.