Starbucks Supervisor arrow_forward
Wind Creek, Wetumpka, AL, United States
Native American Indian Preference in hiring policy is adhered to at all times; Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation. Drug Free Workplace Policy.
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality Authority.
Description
Job Overview: 2pm-10pm & 3pm-1am (Shift subject to change based on business needs)
The Starbucks Supervisor is responsible for effective use of all Starbucks personnel to achieve maximum operating results, revenue enhancements and tracking, and cost of goods control. Ensures that guest’s service needs are identified and implements programs designed to ensure proper Starbucks Experience and guest service. Provides leadership and direction for assigned employees and supports all Casino initiatives throughout the property.
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service
Assists in implementing programs designed to provide beneficial changes in assigned operations, improvement in the operations impact or interaction with customers, improvement in the operations ability to reduce or contain costs or generate additional revenue
Helps develop and implement customer service training programs as needed; Ensures that the Starbucks area support the Casino by providing outstanding service to VIP guests and during special events
Assists in the development and administration of controls for all phases of assigned outlet in an economical and profitable manner while maintaining established standards
Helps implement cost control procedures and standards of performance; Administers scheduling programs to ensure highest service levels with maximum productivity
Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties
Works with manual and automated systems and assists in developing or implementing procedures, formats, budgets, testing, training, and documentation
Acts immediately on all customer complaints and takes corrective action as needed
Oversees personnel changes in assigned outlet and recommends action regarding hiring, promotions, demotions and release of personnel
Reads and retains all pertinent information regarding daily promotions, food and beverage specials, property promotions, station assignments and scheduled entertainment from disseminated pre‑shift information
Ensures that interim and annual performance evaluations are completed on time and files maintained
Ensures sufficient inventories are maintained to meet the needs of the operation
Other duties & responsibilities as assigned
Job Requirements: Please ensure you meet the listed requirements prior to applying.
Associate’s Degree in Related field –
required
High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
OR Two (2) years’ Supervisory experience –
required
OR One (1) year experience as a Dual‑Rate Supervisor in a Wind Creek Hospitality F&B Department –
required
OR Two (2) years’ experience in the hiring position’s Department –
required
Must eighteen (18) years of age or older
Two (2) years’ supervisory experience in a restaurant or designer coffee retailer –
preferred
Three (3) years of customer service experience in retail or restaurant environment –
required
Must successfully complete Starbucks Training and Barista Certification –
required
Experience in multi‑shift, complex organizations; Problem solving and decision making ability
Must have extensive knowledge of food products and service techniques
Must be familiar with financial data and cost control techniques
Excellent interpersonal, customer service, communication, team building, and problem solving skills are required
Excellent verbal and written communication skills
Ability to coordinate multiple tasks at once with minimal direction
Ability to compile, compute, and analyze pertinent data needed for reports
Ability to work with a computer based time and attendance, and/or client‑booking systems, as well as the point of sale
Must be able to lift and carry up to forty (40) pounds; must be able to work independently and as part of a team
Must be able to deal effectively with diverse departments and have flexibility to work in an ever‑changing environment
Ability to adequately and successfully perform all aspects of this position
Ability to supervise effectively in a fast‑paced environment
Ability to supervise multiple situations simultaneously
Must possess a high level of maturity, dependability, and punctuality
Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats
Must successfully pass job interview, including a guest service audition
Must successfully complete Responsible Vendor Alcoholic Beverage Service, and TIPS training
Must successfully complete ServeSafe Sanitation training
Willing to work odd and irregular hours
Must be able to maneuver to all areas of assigned outlets, including all food and beverage service areas
Must be able to respond calmly and make rational decisions when handling guest and employee conflicts
Willing to travel and participate in training as recommended or required
Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
Must have willingness and ability to work in a smoke/secondary smoke environment
#J-18808-Ljbffr
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality Authority.
Description
Job Overview: 2pm-10pm & 3pm-1am (Shift subject to change based on business needs)
The Starbucks Supervisor is responsible for effective use of all Starbucks personnel to achieve maximum operating results, revenue enhancements and tracking, and cost of goods control. Ensures that guest’s service needs are identified and implements programs designed to ensure proper Starbucks Experience and guest service. Provides leadership and direction for assigned employees and supports all Casino initiatives throughout the property.
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service
Assists in implementing programs designed to provide beneficial changes in assigned operations, improvement in the operations impact or interaction with customers, improvement in the operations ability to reduce or contain costs or generate additional revenue
Helps develop and implement customer service training programs as needed; Ensures that the Starbucks area support the Casino by providing outstanding service to VIP guests and during special events
Assists in the development and administration of controls for all phases of assigned outlet in an economical and profitable manner while maintaining established standards
Helps implement cost control procedures and standards of performance; Administers scheduling programs to ensure highest service levels with maximum productivity
Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties
Works with manual and automated systems and assists in developing or implementing procedures, formats, budgets, testing, training, and documentation
Acts immediately on all customer complaints and takes corrective action as needed
Oversees personnel changes in assigned outlet and recommends action regarding hiring, promotions, demotions and release of personnel
Reads and retains all pertinent information regarding daily promotions, food and beverage specials, property promotions, station assignments and scheduled entertainment from disseminated pre‑shift information
Ensures that interim and annual performance evaluations are completed on time and files maintained
Ensures sufficient inventories are maintained to meet the needs of the operation
Other duties & responsibilities as assigned
Job Requirements: Please ensure you meet the listed requirements prior to applying.
Associate’s Degree in Related field –
required
High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
OR Two (2) years’ Supervisory experience –
required
OR One (1) year experience as a Dual‑Rate Supervisor in a Wind Creek Hospitality F&B Department –
required
OR Two (2) years’ experience in the hiring position’s Department –
required
Must eighteen (18) years of age or older
Two (2) years’ supervisory experience in a restaurant or designer coffee retailer –
preferred
Three (3) years of customer service experience in retail or restaurant environment –
required
Must successfully complete Starbucks Training and Barista Certification –
required
Experience in multi‑shift, complex organizations; Problem solving and decision making ability
Must have extensive knowledge of food products and service techniques
Must be familiar with financial data and cost control techniques
Excellent interpersonal, customer service, communication, team building, and problem solving skills are required
Excellent verbal and written communication skills
Ability to coordinate multiple tasks at once with minimal direction
Ability to compile, compute, and analyze pertinent data needed for reports
Ability to work with a computer based time and attendance, and/or client‑booking systems, as well as the point of sale
Must be able to lift and carry up to forty (40) pounds; must be able to work independently and as part of a team
Must be able to deal effectively with diverse departments and have flexibility to work in an ever‑changing environment
Ability to adequately and successfully perform all aspects of this position
Ability to supervise effectively in a fast‑paced environment
Ability to supervise multiple situations simultaneously
Must possess a high level of maturity, dependability, and punctuality
Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats
Must successfully pass job interview, including a guest service audition
Must successfully complete Responsible Vendor Alcoholic Beverage Service, and TIPS training
Must successfully complete ServeSafe Sanitation training
Willing to work odd and irregular hours
Must be able to maneuver to all areas of assigned outlets, including all food and beverage service areas
Must be able to respond calmly and make rational decisions when handling guest and employee conflicts
Willing to travel and participate in training as recommended or required
Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
Must have willingness and ability to work in a smoke/secondary smoke environment
#J-18808-Ljbffr