Print Mail Specialist - HMS DBO
Huron Consulting Group, Pensacola, FL, United States
Print Mail Specialist
The Print Mail Specialist plays a vital role in ensuring the seamless and efficient management of the Domestic Business Office's correspondence and mailing process. This position requires a highly organized and detail-oriented individual capable of handling multiple tasks with precision and accuracy. The specialist is responsible for categorizing and organizing files to maintain a well-structured communication system, facilitating smooth and timely interactions with management. Key responsibilities include managing the flow of printed correspondence, claims, and appeals, and verifying documents are processed, addressed, and mailed accurately. The ideal candidate possesses exceptional organizational skills, a strong eye for detail, and the ability to work effectively in a fast-paced environment, consistently meeting deadlines while maintaining high standards of quality. This role demands an individual who thrives in managing complex tasks and takes pride in supporting efficient office operations. This role is onsite at our Pensacola, Florida office.
Key Job Duties:
Categorize files and manage access by adding/removing representatives as needed
Send monthly emails to notify team members about the upcoming month's folder
Organize documents into appropriate monthly folders and specific correspondence categories
Print all correspondence, ensuring accurate addressing by hand
Fold letters into security envelopes, apply return address, security stamps, and postage stamps as necessary
Print claims accurately, verify claims match up with each document, and mail claims as necessary
Process and send patient letters weekly, printed and folded into security envelopes
Print and send appeals
Escalate returned mail, shred returned mail, and document claims accordingly
Track and cover expense purchases related to the mail process, ensuring timely and accurate reporting
Maintain organized folders during the printing and mailing process to ensure an orderly workflow
Communicate actions and updates
Required Skills:
Ability to manage and categorize large volumes of documents efficiently, ensuring a well-structured filing and mailing system.
Strong focus on accuracy when handling correspondence, addressing envelopes by hand, and applying postage. Ability to identify and correct errors before they escalate.
Ability to prioritize tasks and manage multiple deadlines, ensuring all correspondence is processed and sent out in a timely manner.
Effective communication with team members, management, and other departments. Able to clearly explain processes and escalate issues as needed.
Familiarity with document management systems such as Sharefile, PDF Nitro, and other software for organizing and editing correspondence.
Ability to address issues such as mismatched claims or returned mail efficiently and escalate to the appropriate team members when necessary.
Comfortable working in a fast-paced environment, adjusting to changing workloads or unexpected issues that may arise in the mail process.
Ability to work collaboratively with other team members, sharing information and assisting with the smooth flow of correspondence and mail processing.
Knowledge of MS Office programs and tools including Outlook, Word, and Excel.
Core Qualifications:
Current permanent U.S. work authorization required
High school diploma or equivalent required
Proficient in Microsoft office (Word, PowerPoint, Excel)
Work Environment:
This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
This role requires remaining seated at a desk/computer for 8 hours daily; repetitive use of computer keyboard and mouse; use of computer monitors for 8 hours daily; interaction though video/audio conference calls and possible use of a headset with microphone; very rarely duties might require the ability to lift up to 20 pounds and bending & standing for periods at a time.
The Print Mail Specialist plays a vital role in ensuring the seamless and efficient management of the Domestic Business Office's correspondence and mailing process. This position requires a highly organized and detail-oriented individual capable of handling multiple tasks with precision and accuracy. The specialist is responsible for categorizing and organizing files to maintain a well-structured communication system, facilitating smooth and timely interactions with management. Key responsibilities include managing the flow of printed correspondence, claims, and appeals, and verifying documents are processed, addressed, and mailed accurately. The ideal candidate possesses exceptional organizational skills, a strong eye for detail, and the ability to work effectively in a fast-paced environment, consistently meeting deadlines while maintaining high standards of quality. This role demands an individual who thrives in managing complex tasks and takes pride in supporting efficient office operations. This role is onsite at our Pensacola, Florida office.
Key Job Duties:
Categorize files and manage access by adding/removing representatives as needed
Send monthly emails to notify team members about the upcoming month's folder
Organize documents into appropriate monthly folders and specific correspondence categories
Print all correspondence, ensuring accurate addressing by hand
Fold letters into security envelopes, apply return address, security stamps, and postage stamps as necessary
Print claims accurately, verify claims match up with each document, and mail claims as necessary
Process and send patient letters weekly, printed and folded into security envelopes
Print and send appeals
Escalate returned mail, shred returned mail, and document claims accordingly
Track and cover expense purchases related to the mail process, ensuring timely and accurate reporting
Maintain organized folders during the printing and mailing process to ensure an orderly workflow
Communicate actions and updates
Required Skills:
Ability to manage and categorize large volumes of documents efficiently, ensuring a well-structured filing and mailing system.
Strong focus on accuracy when handling correspondence, addressing envelopes by hand, and applying postage. Ability to identify and correct errors before they escalate.
Ability to prioritize tasks and manage multiple deadlines, ensuring all correspondence is processed and sent out in a timely manner.
Effective communication with team members, management, and other departments. Able to clearly explain processes and escalate issues as needed.
Familiarity with document management systems such as Sharefile, PDF Nitro, and other software for organizing and editing correspondence.
Ability to address issues such as mismatched claims or returned mail efficiently and escalate to the appropriate team members when necessary.
Comfortable working in a fast-paced environment, adjusting to changing workloads or unexpected issues that may arise in the mail process.
Ability to work collaboratively with other team members, sharing information and assisting with the smooth flow of correspondence and mail processing.
Knowledge of MS Office programs and tools including Outlook, Word, and Excel.
Core Qualifications:
Current permanent U.S. work authorization required
High school diploma or equivalent required
Proficient in Microsoft office (Word, PowerPoint, Excel)
Work Environment:
This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
This role requires remaining seated at a desk/computer for 8 hours daily; repetitive use of computer keyboard and mouse; use of computer monitors for 8 hours daily; interaction though video/audio conference calls and possible use of a headset with microphone; very rarely duties might require the ability to lift up to 20 pounds and bending & standing for periods at a time.