Guest Service Agent
Brittain Resorts & Hotels, Myrtle Beach, SC, United States
Guest Service Agent
Guest Service Agents act as the first point of contact for our guests. In this position, you will be responsible for providing excellent customer service, blocking guest rooms and processing guest registrations, processing accurate payment transactions, submitting housekeeping and maintenance work order request forms, and creating a memorable experience for our guests.
Guest Service Agent responsibilities include, but are not limited to:
Greet and interact with guests in a genuine, friendly, and professional manner
Block guest rooms and process guest registration and room assignments, accommodating special requests whenever possible
Process guest check-outs
Process accurate transactions, including but not limited to cash and credit card payments
Conduct call-backs to inquire about guests' experiences
Resolve guest complaints; assist guests in all inquiries in connection with the resort services, in-house events, directions, local attractions, check cashing, safety deposit boxes, etc
Submit housekeeping and maintenance work order request forms
Verify registration cards against computers to ensure accuracy of name, form of payment, and other pertinent information
Inventory guest room keys according to policy and request re-keying as necessary
Assist with responsibilities and duties in the absence or heavy volume in other front office areas
Other duties as assigned
What are we looking for?
Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
Strong attention and care to details
Passion for providing exceptional service to guests and team members
Proven job reliability, diligence, dedication, and attention to detail
Teamwork and collaboration
Must be able to communicate clearly and professionally with guests, coworkers and supervisors
All team members enjoy WEEKLY PAY!
Qualifying team members may enjoy the following benefits:
Medical and Dental insurance
Supplemental insurance plans (ex. Vision, Life, etc)
Paid Time Off
401(k) retirement plan with company match
Bereavement Leave
Jury Duty Pay
Employee Assistance Program
David L. Brittain Scholarship Program
Tuition Reimbursement
Resort Accommodations Discount
And more!
WE ARE MORE THAN JUST A WORKPLACE
We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.
As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Whether you're looking for your first job or your next career opportunity, we offer a wide variety of rewarding roles where your contributions truly matter. You will find your work rewarding as YOU make the difference to each of our guests. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!
Guest Service Agents act as the first point of contact for our guests. In this position, you will be responsible for providing excellent customer service, blocking guest rooms and processing guest registrations, processing accurate payment transactions, submitting housekeeping and maintenance work order request forms, and creating a memorable experience for our guests.
Guest Service Agent responsibilities include, but are not limited to:
Greet and interact with guests in a genuine, friendly, and professional manner
Block guest rooms and process guest registration and room assignments, accommodating special requests whenever possible
Process guest check-outs
Process accurate transactions, including but not limited to cash and credit card payments
Conduct call-backs to inquire about guests' experiences
Resolve guest complaints; assist guests in all inquiries in connection with the resort services, in-house events, directions, local attractions, check cashing, safety deposit boxes, etc
Submit housekeeping and maintenance work order request forms
Verify registration cards against computers to ensure accuracy of name, form of payment, and other pertinent information
Inventory guest room keys according to policy and request re-keying as necessary
Assist with responsibilities and duties in the absence or heavy volume in other front office areas
Other duties as assigned
What are we looking for?
Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
Strong attention and care to details
Passion for providing exceptional service to guests and team members
Proven job reliability, diligence, dedication, and attention to detail
Teamwork and collaboration
Must be able to communicate clearly and professionally with guests, coworkers and supervisors
All team members enjoy WEEKLY PAY!
Qualifying team members may enjoy the following benefits:
Medical and Dental insurance
Supplemental insurance plans (ex. Vision, Life, etc)
Paid Time Off
401(k) retirement plan with company match
Bereavement Leave
Jury Duty Pay
Employee Assistance Program
David L. Brittain Scholarship Program
Tuition Reimbursement
Resort Accommodations Discount
And more!
WE ARE MORE THAN JUST A WORKPLACE
We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.
As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Whether you're looking for your first job or your next career opportunity, we offer a wide variety of rewarding roles where your contributions truly matter. You will find your work rewarding as YOU make the difference to each of our guests. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!