Care Coordinator / Office Manager
HomeWell Senior Care, Inc., Boise, ID, United States
Job Summary
HomeWell Care Services is hiring a full‑time Care Coordinator / Office Manager to help run and grow our home care agency. This is a hands‑on, in‑office role where you’ll manage calls, scheduling, and day‑to‑day operations while helping us bring on new clients and caregivers.
Responsibilities
Client & Lead Management
Answer incoming calls and respond to inquiries from families and referral sources.
Follow up on all leads (A Place for Mom, Caring.com, website, etc.) in a timely and consistent manner.
Schedule in‑home assessments with the care manager.
Build trust with prospective clients through clear, responsive communication.
Scheduling & Operations
Build and maintain caregiver schedules.
Fill open shifts and respond quickly to call‑outs.
Coordinate start of care for new clients.
Keep operations running smoothly and ensure nothing falls through the cracks.
Caregiver Recruiting Support
Assist with recruiting efforts (screening applicants, scheduling interviews).
Maintain communication with caregiver applicants throughout the hiring process.
Help ensure we have the right caregivers in place to support our clients.
Social Media & Marketing Support
Post and manage basic social media content (Facebook, Google, etc.).
Support local marketing efforts and community outreach coordination.
What Success Looks Like
Leads are contacted quickly and consistently followed up with.
Assessments are scheduled each week and opportunities are not missed.
Caregiver schedules are filled with minimal gaps.
Clients and caregivers feel informed, supported, and connected.
What We’re Looking For
Prior experience in home care or healthcare (required).
Strong communication skills (phone, text, email).
Highly organized and able to manage multiple priorities.
Someone who follows through and does what they say they will do.
A self‑starter who takes ownership instead of waiting for direction.
Someone who communicates early when issues come up.
A natural relationship‑builder who connects well with clients and caregivers.
This Role Is a Great Fit If You
Take ownership of your work and look for solutions, not problems.
Follow through on commitments and hold yourself accountable.
Communicate early when something isn’t going as planned.
Stay organized and focused even when things get busy.
Build real connections with the people you work with.
This Role Is NOT a Fit If You
Need constant direction to stay on track.
Let tasks or follow‑ups fall through the cracks.
Avoid difficult conversations or fast decision‑making.
Prefer a slower‑paced or task‑only role.
Schedule
Full‑time, 40 hours per week.
In‑office role.
Compensation
Competitive hourly pay based on experience.
Performance‑based bonus tied to:
Assessments scheduled.
Weekly hours of care added.
Overall company growth.
Benefits
Bonus based on performance.
Competitive salary.
Paid time off.
Why Join HomeWell
We are a locally owned and operated home care agency focused on building real relationships with our clients and caregivers. Our approach goes beyond basic care—we prioritize engagement, communication, and consistency. You’ll be part of a small, growing team where your work directly impacts both the success of the business and the families we serve.
#J-18808-Ljbffr
HomeWell Care Services is hiring a full‑time Care Coordinator / Office Manager to help run and grow our home care agency. This is a hands‑on, in‑office role where you’ll manage calls, scheduling, and day‑to‑day operations while helping us bring on new clients and caregivers.
Responsibilities
Client & Lead Management
Answer incoming calls and respond to inquiries from families and referral sources.
Follow up on all leads (A Place for Mom, Caring.com, website, etc.) in a timely and consistent manner.
Schedule in‑home assessments with the care manager.
Build trust with prospective clients through clear, responsive communication.
Scheduling & Operations
Build and maintain caregiver schedules.
Fill open shifts and respond quickly to call‑outs.
Coordinate start of care for new clients.
Keep operations running smoothly and ensure nothing falls through the cracks.
Caregiver Recruiting Support
Assist with recruiting efforts (screening applicants, scheduling interviews).
Maintain communication with caregiver applicants throughout the hiring process.
Help ensure we have the right caregivers in place to support our clients.
Social Media & Marketing Support
Post and manage basic social media content (Facebook, Google, etc.).
Support local marketing efforts and community outreach coordination.
What Success Looks Like
Leads are contacted quickly and consistently followed up with.
Assessments are scheduled each week and opportunities are not missed.
Caregiver schedules are filled with minimal gaps.
Clients and caregivers feel informed, supported, and connected.
What We’re Looking For
Prior experience in home care or healthcare (required).
Strong communication skills (phone, text, email).
Highly organized and able to manage multiple priorities.
Someone who follows through and does what they say they will do.
A self‑starter who takes ownership instead of waiting for direction.
Someone who communicates early when issues come up.
A natural relationship‑builder who connects well with clients and caregivers.
This Role Is a Great Fit If You
Take ownership of your work and look for solutions, not problems.
Follow through on commitments and hold yourself accountable.
Communicate early when something isn’t going as planned.
Stay organized and focused even when things get busy.
Build real connections with the people you work with.
This Role Is NOT a Fit If You
Need constant direction to stay on track.
Let tasks or follow‑ups fall through the cracks.
Avoid difficult conversations or fast decision‑making.
Prefer a slower‑paced or task‑only role.
Schedule
Full‑time, 40 hours per week.
In‑office role.
Compensation
Competitive hourly pay based on experience.
Performance‑based bonus tied to:
Assessments scheduled.
Weekly hours of care added.
Overall company growth.
Benefits
Bonus based on performance.
Competitive salary.
Paid time off.
Why Join HomeWell
We are a locally owned and operated home care agency focused on building real relationships with our clients and caregivers. Our approach goes beyond basic care—we prioritize engagement, communication, and consistency. You’ll be part of a small, growing team where your work directly impacts both the success of the business and the families we serve.
#J-18808-Ljbffr