Care Coordinator / Office Manager
HomeWell Care Services ID288, Boise, ID, United States
Benefits
Bonus based on performance
Competitive salary
Paid time off
Job Summary
HomeWell Care Services is hiring a full‑time Care Coordinator / Office Manager to help run and grow our home care agency. This is a hands‑on, in‑office role where you’ll manage calls, scheduling, and day‑to‑day operations while helping us bring on new clients and caregivers.
You will be the first point of contact for families, caregivers, and referral partners. This role can be fast‑paced at times and requires someone who follows through, communicates clearly, and takes ownership of outcomes.
This is not a passive administrative role. We are looking for someone who keeps commitments, stays organized, and helps move the business forward every day.
Responsibilities
Client & Lead Management
Answer incoming calls and respond to inquiries from families and referral sources
Follow up on all leads (A Place for Mom, Caring.com, website, etc.) in a timely and consistent manner
Schedule in‑home assessments with the care manager
Build trust with prospective clients through clear, responsive communication
Scheduling & Operations
Build and maintain caregiver schedules
Fill open shifts and respond quickly to call‑outs
Coordinate start of care for new clients
Keep operations running smoothly and ensure nothing falls through the cracks
Caregiver Recruiting Support
Assist with recruiting efforts (screening applicants, scheduling interviews)
Maintain communication with caregiver applicants throughout the hiring process
Help ensure we have the right caregivers in place to support our clients
Social Media & Marketing Support
Post and manage basic social media content (Facebook, Google, etc.)
Support local marketing efforts and community outreach coordination
What Success Looks Like
Leads are contacted quickly and consistently followed up with
Assessments are scheduled each week and opportunities are not missed
Caregiver schedules are filled with minimal gaps
Clients and caregivers feel informed, supported, and connected
What We’re Looking For
Prior experience in home care or healthcare (required)
Strong communication skills (phone, text, email)
Highly organized and able to manage multiple priorities
Someone who follows through and does what they say they will do
Self‑starter who takes ownership instead of waiting for direction
Someone who communicates early when issues come up
A natural relationship‑builder who connects well with clients and caregivers
This role is NOT a fit if you:
Need constant direction to stay on track
Let tasks or follow‑ups fall through the cracks
Avoid difficult conversations or fast decision‑making
Prefer a slower‑paced or task‑only role
Schedule: Full‑time, 40 hours per week; in‑office role
Compensation
Competitive hourly pay based on experience
Performance‑based bonus tied to:
Assessments scheduled
Weekly hours of care added
Overall company growth
Why Join HomeWell
We are a locally owned and operated home care agency focused on building real relationships with our clients and caregivers. Our approach goes beyond basic care—we prioritize engagement, communication, and consistency.
You’ll be part of a small, growing team where your work directly impacts both the success of the business and the families we serve.
Apply Today
To apply, please include a brief note about your experience in home care and why this role interests you.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to HomeWell Care Service Corporate.
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Bonus based on performance
Competitive salary
Paid time off
Job Summary
HomeWell Care Services is hiring a full‑time Care Coordinator / Office Manager to help run and grow our home care agency. This is a hands‑on, in‑office role where you’ll manage calls, scheduling, and day‑to‑day operations while helping us bring on new clients and caregivers.
You will be the first point of contact for families, caregivers, and referral partners. This role can be fast‑paced at times and requires someone who follows through, communicates clearly, and takes ownership of outcomes.
This is not a passive administrative role. We are looking for someone who keeps commitments, stays organized, and helps move the business forward every day.
Responsibilities
Client & Lead Management
Answer incoming calls and respond to inquiries from families and referral sources
Follow up on all leads (A Place for Mom, Caring.com, website, etc.) in a timely and consistent manner
Schedule in‑home assessments with the care manager
Build trust with prospective clients through clear, responsive communication
Scheduling & Operations
Build and maintain caregiver schedules
Fill open shifts and respond quickly to call‑outs
Coordinate start of care for new clients
Keep operations running smoothly and ensure nothing falls through the cracks
Caregiver Recruiting Support
Assist with recruiting efforts (screening applicants, scheduling interviews)
Maintain communication with caregiver applicants throughout the hiring process
Help ensure we have the right caregivers in place to support our clients
Social Media & Marketing Support
Post and manage basic social media content (Facebook, Google, etc.)
Support local marketing efforts and community outreach coordination
What Success Looks Like
Leads are contacted quickly and consistently followed up with
Assessments are scheduled each week and opportunities are not missed
Caregiver schedules are filled with minimal gaps
Clients and caregivers feel informed, supported, and connected
What We’re Looking For
Prior experience in home care or healthcare (required)
Strong communication skills (phone, text, email)
Highly organized and able to manage multiple priorities
Someone who follows through and does what they say they will do
Self‑starter who takes ownership instead of waiting for direction
Someone who communicates early when issues come up
A natural relationship‑builder who connects well with clients and caregivers
This role is NOT a fit if you:
Need constant direction to stay on track
Let tasks or follow‑ups fall through the cracks
Avoid difficult conversations or fast decision‑making
Prefer a slower‑paced or task‑only role
Schedule: Full‑time, 40 hours per week; in‑office role
Compensation
Competitive hourly pay based on experience
Performance‑based bonus tied to:
Assessments scheduled
Weekly hours of care added
Overall company growth
Why Join HomeWell
We are a locally owned and operated home care agency focused on building real relationships with our clients and caregivers. Our approach goes beyond basic care—we prioritize engagement, communication, and consistency.
You’ll be part of a small, growing team where your work directly impacts both the success of the business and the families we serve.
Apply Today
To apply, please include a brief note about your experience in home care and why this role interests you.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to HomeWell Care Service Corporate.
#J-18808-Ljbffr