Night Auditor / Overnight Security
FivePine Lodge, Sisters, OR, United States
Night Auditor / Overnight Security
FivePine Lodge is seeking a Night Auditor / Overnight Security for our AAA 4 Diamond Property in Sisters, OR. We are a Trip Advisor Top in the Nation luxury lodge with award winning service and we are looking for someone who will thrive in a service minded, self-directed, empowered environment.
As a Night Auditor (10:30pm-7am) at FivePine Lodge, you will play a pivotal role in ensuring the smooth operation and security of our lodge during nighttime hours. This unique position combines guest services, financial oversight, security and an 'on-call' opportunity to rest or engage in personal hobbies during certain hours. If you are a self motivated, detail-oriented individual with a commitment to guest satisfaction, we invite you to apply for this position. (Great for students looking for part time work that allows them a few hours to study mid shift!)
Typical Shift Outline (times & duties can vary depending on day of property/guest needs):
Guest Services and Security - 10:30pm - 1am
Welcome and process guest arrival paperwork and payments correctly
Answer guest inquiries and provide information about lodge amenities, services, and local attractions
Manage phone reservations and inquiries
Maintain safety and security of guests and the property as the overnight on-site representative
'On-Call' - 1am - 5am (not guaranteed, varies depending on work load and property needs)
Remain on the lodge property and be reachable during this time
Utilize the provided night audit quarters to rest, study, or pursue personal hobbies
Respond promptly to any guest needs or emergencies that may arise during this period
Property Maintenance and Financial Oversight - 5am-7am
Patrol property to ensure safety and security and inform maintenance of snow levels/property needs
Assist with snow and ice removal when necessary
Review and reconcile daily financial transitions to ensure accurate record-keeping and reporting
Collaborate with the lodge manager and accounting department as needed
Debrief the 7am Front Desk Agent
Critical Tasks & Responsibilities:
Act with integrity and honesty in accordance with FivePine's vision and mission statement in all circumstances.
Demonstrate responsible behavior through punctuality, professionalism, reliability, and courteous communication.
Understand and carry out the instructions of your supervisor including in the assignment of additional tasks or duties.
Maintain a professional manner under stress.
Run and balance all daily reports for the lodge from innRoad hospitality software.
Answer phones professionally.
Resolve guest issues as they arise: TV/DVD problems, key cards not working, more towels needed, etc.
What we bring:
Teledoc - FREE virtual health care including mental health, nutrition, and much more.
Simple IRA retirement plan with employer matching up to 3% of wages.
Aflac supplemental insurance.
Employee rates at sister properties all around the northwest.
Free membership to Sisters Athletic Club.
Discounts at Three Creeks Brewing, HooDoo Ski area, and lodging.
And more!
Required Qualifications:
Must be able to work alone overnight to insure property and guest safety and security.
Basic knowledge of accounting operations including the ability to post and balance charges accurately.
Basic knowledge of computer software.
Ability to make reservations, check guests in/out and provide concierge information.
Must have exceptional communication skills.
Experience in guest services or hospitality (Preferred but not required).
Willing and able to commute to Sisters year round.
Maintain valid OLCC and Food Handlers cards.
Must be 18 years or older.
Ability to lift/carry/pull/push up to 50 pounds.
Ability to be on feet for up to 8 hours including bending, squatting, and/or kneeling.
Ability to go up and down stairs.
Schedule: 10:30 pm 7:00am.
Part time schedule (3 nights/week on average)
Availability to increase hours or fill in when needed
Pay:
Starting wage of $18.50/hr and up based on experience
FivePine Lodge is seeking a Night Auditor / Overnight Security for our AAA 4 Diamond Property in Sisters, OR. We are a Trip Advisor Top in the Nation luxury lodge with award winning service and we are looking for someone who will thrive in a service minded, self-directed, empowered environment.
As a Night Auditor (10:30pm-7am) at FivePine Lodge, you will play a pivotal role in ensuring the smooth operation and security of our lodge during nighttime hours. This unique position combines guest services, financial oversight, security and an 'on-call' opportunity to rest or engage in personal hobbies during certain hours. If you are a self motivated, detail-oriented individual with a commitment to guest satisfaction, we invite you to apply for this position. (Great for students looking for part time work that allows them a few hours to study mid shift!)
Typical Shift Outline (times & duties can vary depending on day of property/guest needs):
Guest Services and Security - 10:30pm - 1am
Welcome and process guest arrival paperwork and payments correctly
Answer guest inquiries and provide information about lodge amenities, services, and local attractions
Manage phone reservations and inquiries
Maintain safety and security of guests and the property as the overnight on-site representative
'On-Call' - 1am - 5am (not guaranteed, varies depending on work load and property needs)
Remain on the lodge property and be reachable during this time
Utilize the provided night audit quarters to rest, study, or pursue personal hobbies
Respond promptly to any guest needs or emergencies that may arise during this period
Property Maintenance and Financial Oversight - 5am-7am
Patrol property to ensure safety and security and inform maintenance of snow levels/property needs
Assist with snow and ice removal when necessary
Review and reconcile daily financial transitions to ensure accurate record-keeping and reporting
Collaborate with the lodge manager and accounting department as needed
Debrief the 7am Front Desk Agent
Critical Tasks & Responsibilities:
Act with integrity and honesty in accordance with FivePine's vision and mission statement in all circumstances.
Demonstrate responsible behavior through punctuality, professionalism, reliability, and courteous communication.
Understand and carry out the instructions of your supervisor including in the assignment of additional tasks or duties.
Maintain a professional manner under stress.
Run and balance all daily reports for the lodge from innRoad hospitality software.
Answer phones professionally.
Resolve guest issues as they arise: TV/DVD problems, key cards not working, more towels needed, etc.
What we bring:
Teledoc - FREE virtual health care including mental health, nutrition, and much more.
Simple IRA retirement plan with employer matching up to 3% of wages.
Aflac supplemental insurance.
Employee rates at sister properties all around the northwest.
Free membership to Sisters Athletic Club.
Discounts at Three Creeks Brewing, HooDoo Ski area, and lodging.
And more!
Required Qualifications:
Must be able to work alone overnight to insure property and guest safety and security.
Basic knowledge of accounting operations including the ability to post and balance charges accurately.
Basic knowledge of computer software.
Ability to make reservations, check guests in/out and provide concierge information.
Must have exceptional communication skills.
Experience in guest services or hospitality (Preferred but not required).
Willing and able to commute to Sisters year round.
Maintain valid OLCC and Food Handlers cards.
Must be 18 years or older.
Ability to lift/carry/pull/push up to 50 pounds.
Ability to be on feet for up to 8 hours including bending, squatting, and/or kneeling.
Ability to go up and down stairs.
Schedule: 10:30 pm 7:00am.
Part time schedule (3 nights/week on average)
Availability to increase hours or fill in when needed
Pay:
Starting wage of $18.50/hr and up based on experience