Senior Manager, Client Services New New York, NY
Whalar Group, New York, NY, United States
Job Title:
Senior Manager, Client Services
Location:
New York, NY
Start Date:
ASAP
Whalar is the leading, most awarded, independent Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators.
We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable.
The Client Services team holds the ultimate responsibility for the creative output and flawless execution of our campaigns and programs. With a comprehensive view over all aspects of collaboration, the team works with expert teams and specialist partners, both internally and externally, to bring a brand's creative vision to life. The team has three core functions: overseeing campaigns, budgets, and timing across assigned programs; acting as the central resource to bring in the right expertise at the right time; and facilitating retention and client satisfaction through excellent operational and servicing standards and quality creative output.
Here’s what you’ll do day-to-day:
Project manage, organize and direct the day-to-day operations of campaign delivery. This includes managing budgets, timelines, and supporting the team for creator sourcing, contracting, briefing and campaign management
Manage, help to develop and mentor at least one Campaign Executive, supporting with career pathing and goal setting
Lead or be an active participant on internal and external meetings, adding value with keen knowledge of the brand, roster of creators, strategy and campaign goals / KPIs
Here’s what we’re looking for:
4+ years’ agency or brand experience, including team management
Strong detail-oriented communication, organizational and interpersonal skills
Solid understanding of the social media advertising ecosystem and an insatiable appetite for learning about industry innovations
Appreciate and understand the value of creativity
Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working
Be a curious self-starter with a problem-solving mindset and a proactive ‘can do’ attitude
The salary range for this role is $65,000 - $75,000 and serves as a general guideline reflecting the potential compensation for the role. The final salary offer will be determined based on a comprehensive evaluation of factors such as the candidate's experience, expertise, alignment with the position's requirements, and ultimately budget approvals
Our values:
At Whalar Group, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar Group since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. Learn more.
The perks:
Whalar Group provides flexible benefits and collaborative work environments and experiences so employees can work productively in a setting that best and uniquely suits their needs.
25 days of PTO + Sick days + Winter break
Retirement planning with employer match
Monthly phone/internet reimbursement
New joiner's Home office allowance
Up to 16 weeks of paid parental leave
Identity theft protection & Legal assistance
Company Paid Life & Disability Insurance
Voluntary Life Insurance Policy
Voluntary Hospital and Critical Illness Insurance
Voluntary Pet insurance
Employee Resource Groups
Whalar Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.
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Senior Manager, Client Services
Location:
New York, NY
Start Date:
ASAP
Whalar is the leading, most awarded, independent Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators.
We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable.
The Client Services team holds the ultimate responsibility for the creative output and flawless execution of our campaigns and programs. With a comprehensive view over all aspects of collaboration, the team works with expert teams and specialist partners, both internally and externally, to bring a brand's creative vision to life. The team has three core functions: overseeing campaigns, budgets, and timing across assigned programs; acting as the central resource to bring in the right expertise at the right time; and facilitating retention and client satisfaction through excellent operational and servicing standards and quality creative output.
Here’s what you’ll do day-to-day:
Project manage, organize and direct the day-to-day operations of campaign delivery. This includes managing budgets, timelines, and supporting the team for creator sourcing, contracting, briefing and campaign management
Manage, help to develop and mentor at least one Campaign Executive, supporting with career pathing and goal setting
Lead or be an active participant on internal and external meetings, adding value with keen knowledge of the brand, roster of creators, strategy and campaign goals / KPIs
Here’s what we’re looking for:
4+ years’ agency or brand experience, including team management
Strong detail-oriented communication, organizational and interpersonal skills
Solid understanding of the social media advertising ecosystem and an insatiable appetite for learning about industry innovations
Appreciate and understand the value of creativity
Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working
Be a curious self-starter with a problem-solving mindset and a proactive ‘can do’ attitude
The salary range for this role is $65,000 - $75,000 and serves as a general guideline reflecting the potential compensation for the role. The final salary offer will be determined based on a comprehensive evaluation of factors such as the candidate's experience, expertise, alignment with the position's requirements, and ultimately budget approvals
Our values:
At Whalar Group, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar Group since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. Learn more.
The perks:
Whalar Group provides flexible benefits and collaborative work environments and experiences so employees can work productively in a setting that best and uniquely suits their needs.
25 days of PTO + Sick days + Winter break
Retirement planning with employer match
Monthly phone/internet reimbursement
New joiner's Home office allowance
Up to 16 weeks of paid parental leave
Identity theft protection & Legal assistance
Company Paid Life & Disability Insurance
Voluntary Life Insurance Policy
Voluntary Hospital and Critical Illness Insurance
Voluntary Pet insurance
Employee Resource Groups
Whalar Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.
#J-18808-Ljbffr